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[Equipment] Machine has Died on me!
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sgleaso1 Offline

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Posts: 1
Joined: Aug 2015

Machine: Air Sense 10
Mask Type: Nasal mask
Mask Make & Model: Unsure
Humidifier: unsure
CPAP Pressure: 14
CPAP Software: Other Software

Other Comments:

Sex: Male
Location:

Post: #1
Machine has Died on me!
I've been using my Air Sense 10 since March. The nurses recommended I purchase a surge protector as well. I did.
I've been in England since June 29th studying, and after moving out of the dorm today and into a hotel for my last week I have plugged in my machine only to find it fail on the first night.
It was on and working, then it shut off and refused to blow air although the power was still on. In working with it I touched the pack connected to the power cord. It was way too hot, so I unplugged the whole machine. Now it won't turn on at all. The power button at the top blinks once when I plug it in (with my surge protector). Did I kill the machine, even after using a surge protector anyway?!
08-10-2015 01:01 AM
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OMyMyOHellYes Offline

Advisory Members

Posts: 915
Joined: Mar 2013

Machine: Respironics 560 Auto
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage FX
Humidifier: Respironics System One (no heated hose)
CPAP Pressure: 08.0-15.0 cm/H2O
CPAP Software: EncoreBasic

Other Comments:

Sex: Male
Location: Texas

Post: #2
RE: Machine has Died on me!
Should be under warranty. How much longer will you be in the UK? As soon as you can take it back to where you got it. Let them troubleshoot/fix/replace. Don't know what your other options are except maybe gambling and replacing the power supply out of pocket.

OMMOHY
(This post was last modified: 08-10-2015 05:19 AM by OMyMyOHellYes.)
08-10-2015 05:18 AM
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Zeddy Offline

Preferred Members

Posts: 24
Joined: Jun 2015

Machine: ResMed AirSense 10
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: integrated
CPAP Pressure: 19
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Melbourne, Australia

Post: #3
RE: Machine has Died on me!
My fathers AS10 power supply failed after about 2 months use.
He also reported that it got very hot.
ResMed have great warranties and they should fix it for you fast.
If you need a quick fix try and buy a spare power supply.

The surge protector would have done no harm.

Good Luck
08-10-2015 06:22 AM
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trish6hundred Offline

Advisory Members

Posts: 6,451
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #4
RE: Machine has Died on me!
Hi sgleaso1,
WELCOME! to the forum.!
The surge protector shouldn't have caused any problem.
Hang in there for more responses to your post and good luck to you with getting your machine working again.
Much success to you with your CPAP therapy.

trish6hundred
08-10-2015 09:11 AM
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GingerMan512 Offline

Preferred Members

Posts: 54
Joined: Jul 2015

Machine: ResMed Airsense 10 Auto
Mask Type: Nasal mask
Mask Make & Model: ResMed Airsense 10 Auto
Humidifier: Yes
CPAP Pressure: 5-11
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Austin Texas

Post: #5
RE: Machine has Died on me!
Isn't ResMed based in the UK? I'd give them a call to see if they can help. Worst they can do is say no.
08-10-2015 12:30 PM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #6
RE: Machine has Died on me!
(08-10-2015 01:01 AM)sgleaso1 Wrote:  I've been using my Air Sense 10 since March. The nurses recommended I purchase a surge protector as well. I did.
I've been in England since June 29th studying, and after moving out of the dorm today and into a hotel for my last week I have plugged in my machine only to find it fail on the first night.
It was on and working, then it shut off and refused to blow air although the power was still on. In working with it I touched the pack connected to the power cord. It was way too hot, so I unplugged the whole machine. Now it won't turn on at all. The power button at the top blinks once when I plug it in (with my surge protector). Did I kill the machine, even after using a surge protector anyway?!

The AirSense 10 power supply is designed for "world wide" voltage, if you're worried about the English voltages.

Your failure probably had nothing to do with the surge protector. Surge protectors only help if there's some sort of surge on the power line. Was there a lightning storm or some sort of electrical disturbance before your had the failure? Does your surge protector have a "protected" light on in and has it gone out? Have you tried using it without the surge protector?

One thing that might cause a failure is if your power supply gets covered by a blanket or otherwise has airflow blocked, causing it to overheat.

I suspect the failure was simply the inherent failure rate of the power supply.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
08-10-2015 01:45 PM
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PoolQ Offline

Advisory Members

Posts: 986
Joined: Jul 2015

Machine: AirCurve 10 VAUTO
Mask Type: Full face mask
Mask Make & Model: Amara View
Humidifier: Integrated
CPAP Pressure: 6.2, 15, PS4.0
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Sillicon Valley

Post: #7
RE: Machine has Died on me!
I just did a quick search "resmed uk" and they have offices in the UK listing phone numbers and addresses
08-10-2015 03:31 PM
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