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[Equipment] New Resmed S10 wont start after 1 use
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gothicsam Offline

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Posts: 5
Joined: May 2016

Machine: Airsense 10
Mask Type: Nasal pillows
Mask Make & Model: resmed
Humidifier: humidifier
CPAP Pressure: 13
CPAP Software: Not using software

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Sex: Male
Location:

Post: #1
New Resmed S10 wont start after 1 use
Hi Everyone

Need some help please, I am in Australia and just got delivered from the US a Resed S10 unit. It arrived yesterday, I used it for the first time last nite with no problems. Later this morning I wanted to check on the reporting function and fine tune the settings, but my screen is totally black and unit is unresponsive.

I have unplugged everything and reconnected everything, even the SD card, but the unit wont turn on, the screen is black.

Even when I put the mask on the unit wont start ... I've just returned my old rental unit and dont have anything for tonite .. .so the stress level is at max that I have been duped.

Please give me some suggestions on how to fix this.
(This post was last modified: 05-27-2016 07:08 PM by gothicsam.)
05-27-2016 07:06 PM
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justMongo Offline

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Posts: 3,839
Joined: Sep 2013

Machine: ResMed VPAP Auto (S9)
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: ResMed H5i
CPAP Pressure: 18 IPAPmax - 11 EPAPmin, PS=5
CPAP Software: Other Software

Other Comments: μολὼν λαβέ

Sex: Male
Location: Калифорния

Post: #2
RE: New Resmed S10 wont start after 1 use
If the screen will not illuminate, then I suspect the power brick or cord. Since you got it from the US, it likely has a US power cord with two parallel flat blades. How did you adapt that to the Oz socket. Did you use an adapter; or find a cord that has the Oz plug on one end and will plug into the power brick at the other end?

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
05-27-2016 07:16 PM
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sdb7802 Offline

Advisory Members

Posts: 199
Joined: Jan 2016

Machine: PR DreamStation Auto
Mask Type: Nasal pillows
Mask Make & Model: ResMed AirFit P10
Humidifier: built-in with heated hose
CPAP Pressure: 9.5-14 C-Flex 3
CPAP Software: SleepyHead

Other Comments: Retired Electrical Engineer; began using cpap in 2001; FlashAir wifi card and FlashPAP app

Sex: Male
Location: Georgia, USA (The Margravate of Azilia)

Post: #3
RE: New Resmed S10 wont start after 1 use
Is the green led on the brick lit up?

Take a look at the center pin of the plug at the end of the dc output cable.

Just my personal opinion. My posts are not medical advice or a statement of fact. Please consult a qualified physician or other qualified medical personnel. Please comply with all applicable laws, codes, regulations, and protocols.
05-27-2016 07:33 PM
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parkerdt Offline

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Posts: 256
Joined: May 2015

Machine: ResMed A10 AutoSet
Mask Type: Other
Mask Make & Model: WISP, Nuance
Humidifier: Climate Hose and included humidifier
CPAP Pressure: 9
CPAP Software: SleepyHead

Other Comments: I alternate between WISP and fabric Nuance - like both!

Sex: Male
Location: Mebane, NC

Post: #4
RE: New Resmed S10 wont start after 1 use
Sounds like you need to seek recourse with the seller. Wish I had a better alternative, but at this point, I don't.
05-27-2016 07:58 PM
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trish6hundred Offline

Advisory Members

Posts: 6,430
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #5
RE: New Resmed S10 wont start after 1 use
Hi gothicsam,
WELCOME! to the forum.!
You need to talk to the people at the place where you got it about this problem.
Good luck on getting this resolved.

trish6hundred
05-27-2016 10:16 PM
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gothicsam Offline

Members

Posts: 5
Joined: May 2016

Machine: Airsense 10
Mask Type: Nasal pillows
Mask Make & Model: resmed
Humidifier: humidifier
CPAP Pressure: 13
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #6
RE: New Resmed S10 wont start after 1 use
Thanks for the replies ... I got a US to AU adapter with the machine .. the light ontop of the unit is on .... I may see if I can get another power unit .. I think the resmed unit is 90 w ?

I have sent an email to the 1800cpap people ... I doubt I will hear anything back until Tuesday my time. 4 days .. sigh
05-27-2016 10:22 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #7
RE: New Resmed S10 wont start after 1 use
(05-27-2016 10:22 PM)gothicsam Wrote:  Thanks for the replies ... I got a US to AU adapter with the machine .. the light ontop of the unit is on ....
The light on the top of the machine is stop/start button, does the machine start if the button pressed?

Quote from the first post ... "Even when I put the mask on the unit wont start"
You'll need to enable "SmartStart" from the clinical menu, for the machine to start automatically when you breathe into the mask and stop when you remove the mask

I got my machine from overseas too, I use an S8 power cord from Supplier #13 http://www.apneaboard.com/forums/Thread-CPAP-Supplier-List , also the cord of the old S9 works too
(This post was last modified: 05-27-2016 11:01 PM by zonk.)
05-27-2016 10:48 PM
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gothicsam Offline

Members

Posts: 5
Joined: May 2016

Machine: Airsense 10
Mask Type: Nasal pillows
Mask Make & Model: resmed
Humidifier: humidifier
CPAP Pressure: 13
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #8
RE: New Resmed S10 wont start after 1 use
When I press the button at the top of the machine nothing happens .. the unit is till inactive .. but that light is still on ... I will see if I can source another power supply to try
05-27-2016 11:16 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #9
RE: New Resmed S10 wont start after 1 use
(05-27-2016 11:16 PM)gothicsam Wrote:  When I press the button at the top of the machine nothing happens .. the unit is till inactive .. but that light is still on ... I will see if I can source another power supply to try
Try that and if no change, the machine might be faulty and have to be shipped back for replacement
Did you check run hours on the machine? new machines should be zero hours
(This post was last modified: 05-28-2016 03:05 AM by zonk.)
05-27-2016 11:25 PM
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