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[Equipment] Newbie with Problems
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feileacan Offline

New Members

Posts: 1
Joined: May 2016

Machine: ResMed AirSense 10 Autoset
Mask Type: Nasal pillows
Mask Make & Model: ResMed AirFit P10
Humidifier: unsure
CPAP Pressure: unsure
CPAP Software: ResScan

Other Comments:

Sex: Female

Post: #1
Newbie with Problems
Hi! I have a ResMed 10 Autoset. I can't exactly tell you how long I've used it because it hasn't worked correctly...

The first two nights were beautiful. The third night when I filled the water tub, water immediately poured out of it all over the counter. I noticed tons of small cracks leading up from the bottom plate and all around the seal. It was a weekend so I couldn't reach my DME company. It took them a week to respond and replace the tub. They told me to reset the machine to use it without humidification in the meantime (which my physician expressly told me not to do, and which makes me feel like my face has been pounded with bricks after I wake up, if I do).

The second water tub did the same thing after two days.

I will say that they had the heat set for 81 degrees and I changed it to 74 (I live in FL and to me breathing in 81 degrees is a little warm for sleeping). Humidity is set at 4. I only use distilled water. I've had no other problems with the machine that I can tell.

Of course, it's the weekend again and it will take forever to get the DME company to respond. I had to threaten them with notifying the physician and insurance company the last time, even though the machine is still under warranty.

Has anyone had this problem? Is the heat setting too high? Is it just a bad product?

05-22-2016 12:11 PM
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trish6hundred Offline

Advisory Members

Posts: 6,630
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: Newbie with Problems
Hi feileacan,
WELCOME! to the forum.!
That's a bummer about your humidifier chamber leaking, and 2 of them at that.
Since your machine is under warranty, just ask again to replace it, hopefully, the third time will be a charm.
Hang in there for more responses to your post and much success to you with your CPAP therapy and getting a different humidifier chamber that works for you this time.

05-22-2016 01:39 PM
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OpalRose Offline


Posts: 3,326
Joined: Nov 2014

Machine: PR System One REMstar Auto 560 with A Flex
Mask Type: Nasal pillows
Mask Make & Model: AirFit P10 For Her
Humidifier: REMStar heated humidifier with heated hose
CPAP Pressure: Auto Cpap 10-13 AFLEX 1
CPAP Software: SleepyHead EncoreBasic

Other Comments: Started CPAP Therapy October 23, 2014

Sex: Female
Location: Northeast Ohio, USA

Post: #3
RE: Newbie with Problems
Yes, many have reported problems with the water chamber. It is under warranty, call and have it looked at.

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(This post was last modified: 05-23-2016 06:26 AM by OpalRose.)
05-22-2016 07:29 PM
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JudgeMental Offline

Advisory Members

Posts: 324
Joined: Feb 2012

Machine: Respironics DreamStation Auto-CPAP
Mask Type: Full face mask
Mask Make & Model: Respironics Amara View
Humidifier: Respironics
CPAP Pressure: 11-14
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Florida USA

Post: #4
RE: Newbie with Problems
If its a fairly new machine I'd definitely request a replacement. The machine is designed to provide humidity for your comfort and NOT designed to crack the plastic..The humidity setting of 4 appears to me to be high also. I live in Florida and run mine on 1 or 2. Just enough humidity to keep from having a very dry mouth in the am.

Yesterday is history; Tomorrow is a mystery; Today is a gift; Thats why its called "The Present".
05-22-2016 09:46 PM
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green wings Offline

Advisory Members

Posts: 554
Joined: Feb 2016

Machine: Respironics System One RemStar Pro (460)
Mask Type: Nasal pillows
Mask Make & Model: AirFit P10
Humidifier: integrated humidifier
CPAP Pressure: 13.0 cm
CPAP Software: SleepyHead

Other Comments: using CPAP since Jan. 2016

Sex: Undisclosed
Location: US

Post: #5
RE: Newbie with Problems
That's a tough one. If two chambers broke in a row, I'd tend to suspect that something might be wrong with the machine. Except you got the replacement chamber from the same supplier, I think, so it may have come out of the same lot as the first one.

Hard to say. You could ask for a replacement machine now. If you try a third chamber and it cracks immediately, I'd DEFINITELY ask for a replacement machine.

There are some other threads on this board of people reporting a similar problem, but it doesn't usually happen in two days.

Good luck on getting the problem sorted out.
05-23-2016 11:37 AM
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Evpraxia Offline

Advisory Members

Posts: 313
Joined: Aug 2014

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift LT for Her - Nasal Pillows System
Humidifier: ResMed H5i
CPAP Pressure: 7-17
CPAP Software: ResScan SleepyHead

Other Comments: Cat Staff, bibliophile, love Classical & Byzantine music

Sex: Female
Location: Pacific Northwest USA

Post: #6
RE: Newbie with Problems

I completely agree - one more tank and request (with firm insistence!) a new machine.

Having been in HR Benefits I can also add: document, document, Document!!

Granted that in my personal life I had to deal with my father having been declared legally incompetent (due to untreated sleep apnea, I will add) and I noted the time of the call, who I talked with, the gist of the conversation and the time the call ended. I had to threaten a bank manager with the names and titles of the bank president and the manager's VP. I got the results I needed to protect my father's money. (can you say bulldog??? Yes!)

Hope you don't have to get to this level of pressure with the DME.

Evpraxia in the Pacific Northwest USA
Diagnosed: 44 AHI when supine, O2 down to 82%
Treated since 20 Sept 2014:: 0.7 AHI, Settings 7-15, EPR on Full Time at Level 3
Better living through CPAP/APAP machines!
05-23-2016 10:35 PM
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