Upon waking up every morning, I check the LCD INFO screen on the unit to see the number of hours of therapy I received, my AHI and the pressure delivered (my machine is set for Auto).
Just about 2 weeks ago I started to experience an intermittent issue wherein all the data pertaining to that night's CPAP use is 0.00. It's happened roughly 4 times in the last 2 weeks and neither Apria or my insurance provider can figure out why data is not being reflected in the INFO screen for those particular nights. And though the info is not reflected on the System One screen, my insurance provider has told me that data is indeed being transmitted (via the attached modem) to Apria and to the insurance company.
The insurance company respiratory therapist suggested that the time at which transmission of data takes place seems to have been changed to the early morning hours (between 5 AM and 7 AM) which she believes is resulting in that night's data being reset to 0.00. Apria has given me no useful information and no resolution to the issue.
Do you think that my insurance company is correct that the actual transmission of data is somehow zeroing out the data that I'm able to see on the System One INFO screen, or, is there a problem with the CPAP machine itself?
At this point I'm not sure how to pursue this issue as Apria has been quite useless in trying to diagnose and fix the issue. Any pointers you might have would be very much appreciated.