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[Equipment] Odd data issue with Respironics System One INFO screen
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akmedia Offline

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Posts: 2
Joined: Jun 2013

Machine: Philips Respironics System One
Mask Type: Full face mask
Mask Make & Model: QuaResMed Quattro FX
Humidifier: Philips Respironics System One
CPAP Pressure: Auto-CPAP
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #1
Odd data issue with Respironics System One INFO screen
I have had my Philips Respironics System One for just over 3 months. I've used it every single night since I brought the unit home from my DME provider, Apria Healthcare. I have 100% compliance with an average of between 6 to 7 hours per night.

Upon waking up every morning, I check the LCD INFO screen on the unit to see the number of hours of therapy I received, my AHI and the pressure delivered (my machine is set for Auto).

Just about 2 weeks ago I started to experience an intermittent issue wherein all the data pertaining to that night's CPAP use is 0.00. It's happened roughly 4 times in the last 2 weeks and neither Apria or my insurance provider can figure out why data is not being reflected in the INFO screen for those particular nights. And though the info is not reflected on the System One screen, my insurance provider has told me that data is indeed being transmitted (via the attached modem) to Apria and to the insurance company.

The insurance company respiratory therapist suggested that the time at which transmission of data takes place seems to have been changed to the early morning hours (between 5 AM and 7 AM) which she believes is resulting in that night's data being reset to 0.00. Apria has given me no useful information and no resolution to the issue.

Do you think that my insurance company is correct that the actual transmission of data is somehow zeroing out the data that I'm able to see on the System One INFO screen, or, is there a problem with the CPAP machine itself?

At this point I'm not sure how to pursue this issue as Apria has been quite useless in trying to diagnose and fix the issue. Any pointers you might have would be very much appreciated.
(This post was last modified: 06-09-2013 10:00 PM by akmedia.)
06-09-2013 09:59 PM
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trish6hundred Offline

Advisory Members

Posts: 6,449
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: Odd data issue with Respironics System One INFO screen
Hi akmedia,
WELCOME! to the forum.!
I'm not familiar enough with the problem you are having but hang in there, someone will know how to help you and best of luck.

trish6hundred
06-09-2013 10:19 PM
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iSnooze Offline
Apnea Board Proofreader
Advisory Members

Posts: 239
Joined: Feb 2012

Machine: Respironics PR System One C-Flex+
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage Micro
Humidifier: System One Heated Humidifier
CPAP Pressure: 11
CPAP Software: SleepyHead

Other Comments: also use a Comfort Gel Full Mask by Respironics

Sex: Female
Location: Indiana

Post: #3
RE: Odd data issue with Respironics System One INFO screen
Have you thought about downloading software to read your data on your computer and looking at it to see if indeed information is being recorded throughout the night? Most of us use SleepyHead and it is a free download from source forge.org.
06-10-2013 05:27 AM
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SuperSleeper Offline

Administrators

Posts: 9,973
Joined: Feb 2012

Machine: PR System One REMstar Auto (DS560)
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.5 - 18.5 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Illinois, USA

Post: #4
RE: Odd data issue with Respironics System One INFO screen
Not sure if this is a factor, but on most modern data-recordable CPAPs, the "day" ends at 12 noon. This is so the entire night's of sleep is recorded under one date, rather than a night's sleep being split up from bedtime to 12 midnight (separate date) and the following "date" (after midnight).

I'd see if you can't get them to set the machine so that it sends data home sometime after 12 noon the following day, rather than between 5-7 am.

And, like iSnooze said, download the SleepyHead software (HERE) and check for yourself what is really going on.

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

06-10-2013 01:24 PM
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zonk Offline

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Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #5
RE: Odd data issue with Respironics System One INFO screen
If not mistaken, unlike S9 ... PRS1 clock set to GMT time and data not updated on the LCD until noon GMT time
06-10-2013 04:37 PM
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akmedia Offline

New Members

Posts: 2
Joined: Jun 2013

Machine: Philips Respironics System One
Mask Type: Full face mask
Mask Make & Model: QuaResMed Quattro FX
Humidifier: Philips Respironics System One
CPAP Pressure: Auto-CPAP
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #6
RE: Odd data issue with Respironics System One INFO screen
Thanks for the replies.

I have indeed downloaded SleepyHead and I'm also now registered and using EncoreAnywhere (which has almost no useful info). SleepyHead has confirmed that all of my data is being recorded on the SD card and is also being transmitted to my DME and insurance company accurately. The only issue is the intermittent problem with the onscreen data on the REMStar 560.

I spoke with Philips tech support (my DME had no useful info) and they confirmed that one must view the onscreen data within 30 minutes of final wake and, with regard to the zeroing out of data, he said that there may be some validity to the suspicions of my insurance company's respiratory therapist that the attached modem was transmitting data during my sleep cycle and therefore altering the display of data.

The transmit time, which seemed to be around 5:30 AM, is set by the DME but they were unable to confirm that or help change it. The Philips tech said, however, that the transmit time can be altered by pressing the SEND button on the modem to force transmission. Since it transmits every 24 hours automatically, forcing transmission resets the clock from whatever time you've pressed the SEND button. Now my transmission time is set for 5:00 PM in the afternoon and should not interrupt my onscreen display during my sleep cycle. We'll see...

This morning it worked but I will keep the board posted...
06-11-2013 09:28 AM
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