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[Equipment] Phillips CPAP Machine, "Service Required"
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jorge300 Offline

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Posts: 1
Joined: Oct 2015

Machine: Phillips, not sure on model
Mask Type: Nasal mask
Mask Make & Model: unsure
Humidifier: unsure
CPAP Pressure: unsure
CPAP Software: Other Software

Other Comments:

Sex: Male
Location:

Post: #1
Phillips CPAP Machine, "Service Required"
I have a Phillips CPAP Machine, I apologize I don't know the exact model at the moment as I just found this board in searching for answers. A few nights ago this started: it would beep, go off for a few seconds, then beep again and come back on. Then last night it just shut off completely, kept beeping, and the screen read "Service Required". Is there anything I can do at home to correct this or must I go to my doctor? Is there any hope of saving the machine or is it toast? Thanks for taking the time.
10-27-2015 04:31 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #2
RE: Phillips CPAP Machine, "Service Required"
[Image: which-remstar.jpg]

I assume its PR System One machine, here how to identify the model of your CPAP machine
http://www.apneaboard.com/cpap-machine-p...espironics

Try unplugging, wait a while, and plug back
If does not work, report to your DME asap and get a replacement under the warranty

Welcome
10-27-2015 04:40 PM
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justMongo Offline

Monitors

Posts: 3,839
Joined: Sep 2013

Machine: ResMed VPAP Auto (S9)
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: ResMed H5i
CPAP Pressure: 18 IPAPmax - 11 EPAPmin, PS=5
CPAP Software: Other Software

Other Comments: μολὼν λαβέ

Sex: Male
Location: Калифорния

Post: #3
RE: Phillips CPAP Machine, "Service Required"
Welcome

Most likely the machine is toast.
How old is the machine? If an older machine it is out of warranty.
Also, if older, might be best to consider replacement.
The technology has advanced over the last 5+ years as to obsolete most older machines.

You have 3 options:
1) Take it to the original supplier.
2) Check supplier 27 and 28 on the supplier list about getting it repaired.
3) Get a new machine.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
10-27-2015 04:43 PM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #4
RE: Phillips CPAP Machine, "Service Required"
Unfortunately, I think Philips doesn't list any kind of error code, although it might write something onto the SD card.

In addition to unplugging the power, take the water tank out of the humidifier, then remove the humidifier and try it without that. The humidifier section comes completely off of the blower unit.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
10-27-2015 04:55 PM
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trish6hundred Offline

Advisory Members

Posts: 6,430
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #5
RE: Phillips CPAP Machine, "Service Required"
Hi jorge300,
WELCOME! to the forum.!
You might look into getting a newer machine as you would be better served by the newer technology.
Hang in there for more responses to your post and much success to you with your CPAP therapy.

trish6hundred
10-27-2015 07:21 PM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #6
RE: Phillips CPAP Machine, "Service Required"
(10-27-2015 07:21 PM)trish6hundred Wrote:  You might look into getting a newer machine as you would be better served by the newer technology.

If his machine says "Philips," it's at least a PRS1 model, so there's not a great deal of improvement between that vintage of machine and the latest.

Jorge, take the water tank out of your machine, turn it over and look for something like REF 450 on the label on the bottom of the blower unit. That will tell us the model number.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
10-27-2015 08:35 PM
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SuperSleeper Offline

Administrators

Posts: 9,961
Joined: Feb 2012

Machine: PR System One REMstar Auto (DS560)
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.5 - 18.5 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Illinois, USA

Post: #7
RE: Phillips CPAP Machine, "Service Required"
Look for a label like this:

[Image: PR-model-1.jpg]


[Image: PR-model-2.jpg]

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

10-27-2015 09:44 PM
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SuperSleeper Offline

Administrators

Posts: 9,961
Joined: Feb 2012

Machine: PR System One REMstar Auto (DS560)
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.5 - 18.5 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Illinois, USA

Post: #8
RE: Phillips CPAP Machine, "Service Required"
(10-27-2015 04:55 PM)archangle Wrote:  Unfortunately, I think Philips doesn't list any kind of error code, although it might write something onto the SD card.

We have a listing of the PR Series 50 & 60 Error codes on the Wiki, here:

http://www.apneaboard.com/wiki/index.php...rror_codes

In addition, we also have the PR System One REMstar and BiPAP Service (Repair) Manual online in our Members-Only Files, by following the directions in this link:

http://www.apneaboard.com/forums/Thread-LINKS-to-Members-Only-FILES

(You'll need to be logged on with your forum account to access the above link)

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

10-27-2015 09:46 PM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #9
RE: Phillips CPAP Machine, "Service Required"
. .

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
(This post was last modified: 10-27-2015 11:28 PM by archangle.)
10-27-2015 11:25 PM
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