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[Equipment] REMStar Pus C-Flex reset
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TxUtopian Offline

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Posts: 1
Joined: May 2012

Machine: Respironics REMStar Plus C-Flex
Mask Type: Nasal pillows
Mask Make & Model:
Humidifier: Respironics System One
CPAP Pressure: 12
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #1
REMStar Pus C-Flex reset
So last night I received the dreaded "Service required" message with no other error codes on my REMStar Plus C-Flex. After a dreadful night of little sleep I researched this further today and discovered it typically means a fatal fault in the unit due to its being dropped or short circuited from water in the humidifier.

Well neither of those things applied to me because the unit has been sitting in place for months and the humidifier has been empty for a week or so. Plus, it worked perfectly well the night before. All it would do now was give a little hum and a slight puff of air then stop. So I was pretty much giving up on it, thinking it simply died after two years. Then I decided to remove the two screws on the bottom and open it up to see if anyting looked out of place inside. Everything looked fine, no trace of water or damaged parts.

After I put the cover back on and plugged it back in, voila! It worked again...all was well, except the C-Flex was not kicking in on exhale. So I removed the cover again, made sure the silicone sensing piece was fitted snugly over the three holes on the exit tube from the blower, screwed the cover back on, and all was back to normal.

Does cover removal force some form of reset? Anybody else experienced this before?
05-27-2012 11:22 AM
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Sleepster Offline
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Posts: 4,995
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #2
RE: REMStar Pus C-Flex reset...
Unplugging the unit and plugging it back will reset the machine.

Perhaps that "silicone sensing piece" was displaced the first time you took the cover off?

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
05-27-2012 11:27 AM
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nutthouse Offline

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Posts: 1
Joined: Jul 2012

Machine: Philips REMstar Plus CPAP
Mask Type: Full face mask
Mask Make & Model:
Humidifier: Philips Heated
CPAP Pressure: 9
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #3
RE: REMStar Pus C-Flex reset...
I also have a REMstar Plus C-Flex that has just gone Kaput. It is not but 7 mos old. The "Service Required" warning is in effect but neither unplugging the power supply or removing the data card make any difference. Same thing as TxUtopian above, it has not been dropped or damaged by water and was working fine up until 2 days ago. I have not removed the cover as of yet though. Anyone else having issues with this model??
07-31-2012 12:03 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #4
RE: REMStar Pus C-Flex reset...
TxUtopian and nutthouse welcome to Apnea Board

nutthouse - If your machine bought as new, It comes with two years warranty
Exchanged it with a new one preferably with PRS1 Auto or PRO (Not Plus)
07-31-2012 02:36 PM
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PaulaO2 Offline
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Posts: 8,067
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #5
RE: REMStar Pus C-Flex reset...
Yeah, the Service Required notice is usually a fatal error. Why they don't have an error code for it, I dunno.

Since it is only 7 mos old, it is under warranty. Take it back.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
07-31-2012 04:32 PM
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trish6hundred Offline

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Posts: 6,450
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #6
RE: REMStar Pus C-Flex reset...
Hi TxUtopian, WELCOME! to the forum! and I hope you get things straightened out with your machine.

trish6hundred
08-01-2012 08:17 PM
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Largeandlovely Offline

New Members

Posts: 1
Joined: Nov 2012

Machine: Remstar Plus C-Flex
Mask Type: Nasal pillows
Mask Make & Model: 1
Humidifier: 1
CPAP Pressure: 1
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #7
RE: REMStar Pus C-Flex reset...
:thanks:You are a life saver!! Your advise worked like a charm - Thank you very, very much!!
Sinerely LAL
Thanks

"After I put the cover back on and plugged it back in, voila! It worked again...all was well, except the C-Flex was not kicking in on exhale. So I removed the cover again, made sure the silicone sensing piece was fitted snugly over the three holes on the exit tube from the blower, screwed the cover back on, and all was back to normal."
11-09-2012 06:54 PM
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houndo Offline

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Posts: 1
Joined: May 2013

Machine: none
Mask Type: Other
Mask Make & Model: none
Humidifier: none
CPAP Pressure: none
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #8
RE: REMStar Pus C-Flex reset...
Remove/replace cover worked!! I registered just to say thank you!!!!
05-22-2013 09:40 PM
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archangle Offline
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Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #9
RE: REMStar Pus C-Flex reset...
I don't usually comment on typos, but after reading this one, I think referring to these as the "REMstar Pus" models is a good idea.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
05-25-2013 06:37 AM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #10
RE: REMStar Pus C-Flex reset...
(05-25-2013 06:37 AM)archangle Wrote:  I don't usually comment on typos,
what typos?
05-25-2013 04:26 PM
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