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[Equipment] REMStar Pus C-Flex reset
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Greatful Offline

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Posts: 1
Joined: Aug 2015

Machine: Phillips Respironic System One
Mask Type: Full face mask
Mask Make & Model: Drive 100FDM
Humidifier: System One
CPAP Pressure: 8.5
CPAP Software: Other Software

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Sex: Male
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Post: #31
RE: REMStar Pus C-Flex reset
(05-27-2012 11:22 AM)TxUtopian Wrote:  So last night I received the dreaded "Service required" message with no other error codes on my REMStar Plus C-Flex. After a dreadful night of little sleep I researched this further today and discovered it typically means a fatal fault in the unit due to its being dropped or short circuited from water in the humidifier.

Well neither of those things applied to me because the unit has been sitting in place for months and the humidifier has been empty for a week or so. Plus, it worked perfectly well the night before. All it would do now was give a little hum and a slight puff of air then stop. So I was pretty much giving up on it, thinking it simply died after two years. Then I decided to remove the two screws on the bottom and open it up to see if anyting looked out of place inside. Everything looked fine, no trace of water or damaged parts.

After I put the cover back on and plugged it back in, voila! It worked again...all was well, except the C-Flex was not kicking in on exhale. So I removed the cover again, made sure the silicone sensing piece was fitted snugly over the three holes on the exit tube from the blower, screwed the cover back on, and all was back to normal.

Does cover removal force some form of reset? Anybody else experienced this before?

I


(05-27-2012 11:22 AM)TxUtopian Wrote:  So last night I received the dreaded "Service required" message with no other error codes on my REMStar Plus C-Flex. After a dreadful night of little sleep I researched this further today and discovered it typically means a fatal fault in the unit due to its being dropped or short circuited from water in the humidifier.

Well neither of those things applied to me because the unit has been sitting in place for months and the humidifier has been empty for a week or so. Plus, it worked perfectly well the night before. All it would do now was give a little hum and a slight puff of air then stop. So I was pretty much giving up on it, thinking it simply died after two years. Then I decided to remove the two screws on the bottom and open it up to see if anyting looked out of place inside. Everything looked fine, no trace of water or damaged parts.

After I put the cover back on and plugged it back in, voila! It worked again...all was well, except the C-Flex was not kicking in on exhale. So I removed the cover again, made sure the silicone sensing piece was fitted snugly over the three holes on the exit tube from the blower, screwed the cover back on, and all was back to normal.

Does cover removal force some form of reset? Anybody else experienced this before?
I Know this post is very old but I couldn't go with out say thank you for this advice, I did exactly what you did and my machine come back to life again, dunno for how long but for now it's working Thanks ,thanks again Smile
(This post was last modified: 08-14-2015 07:58 PM by Greatful.)
08-14-2015 07:56 PM
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trishaus Offline

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Post: #32
RE: REMStar Pus C-Flex reset
like
(05-27-2012 11:22 AM)TxUtopian Wrote:  So last night I received the dreaded "Service required" message with no other error codes on my REMStar Plus C-Flex. After a dreadful night of little sleep I researched this further today and discovered it typically means a fatal fault in the unit due to its being dropped or short circuited from water in the humidifier.

Well neither of those things applied to me because the unit has been sitting in place for months and the humidifier has been empty for a week or so. Plus, it worked perfectly well the night before. All it would do now was give a little hum and a slight puff of air then stop. So I was pretty much giving up on it, thinking it simply died after two years. Then I decided to remove the two screws on the bottom and open it up to see if anyting looked out of place inside. Everything looked fine, no trace of water or damaged parts.

After I put the cover back on and plugged it back in, voila! It worked again...all was well, except the C-Flex was not kicking in on exhale. So I removed the cover again, made sure the silicone sensing piece was fitted snugly over the three holes on the exit tube from the blower, screwed the cover back on, and all was back to normal.

Does cover removal force some form of reset? Anybody else experienced this before?

Thanks for this great post. Tried this trick and it worked! I can't see any logical reason to it but I am grateful. I was already pricing new machines after researching the meaning of "Service Required". (The machine is over 6 years old) Your remedy has potentially saved me a lot of money
12-27-2015 12:56 AM
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SCPAP Offline

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Posts: 1
Joined: Dec 2015

Machine: REMSTAR PRO C FLEX
Mask Type: Nasal pillows
Mask Make & Model: UNSURE
Humidifier: NONE
CPAP Pressure: 10
CPAP Software: Not using software

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Sex: Male
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Post: #33
RE: REMStar Pus C-Flex reset
:like:Yes, I had got the "Service required" message and took your advice, removed the screws, reassembled and works fine, well here on my work bench, will let you know if I sleep well tonight.
(05-27-2012 11:22 AM)TxUtopian Wrote:  So last night I received the dreaded "Service required" message with no other error codes on my REMStar Plus C-Flex. After a dreadful night of little sleep I researched this further today and discovered it typically means a fatal fault in the unit due to its being dropped or short circuited from water in the humidifier.

Well neither of those things applied to me because the unit has been sitting in place for months and the humidifier has been empty for a week or so. Plus, it worked perfectly well the night before. All it would do now was give a little hum and a slight puff of air then stop. So I was pretty much giving up on it, thinking it simply died after two years. Then I decided to remove the two screws on the bottom and open it up to see if anyting looked out of place inside. Everything looked fine, no trace of water or damaged parts.

After I put the cover back on and plugged it back in, voila! It worked again...all was well, except the C-Flex was not kicking in on exhale. So I removed the cover again, made sure the silicone sensing piece was fitted snugly over the three holes on the exit tube from the blower, screwed the cover back on, and all was back to normal.

Does cover removal force some form of reset? Anybody else experienced this before?
12-29-2015 03:03 PM
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mjwcu1992 Offline

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Joined: Apr 2016

Machine: Remstar Pro C-flex +
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CPAP Software: Not using software

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Sex: Male
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Post: #34
RE: REMStar Pus C-Flex reset
Hi I registered here to just say thank you for posting this. I removed both screws, reseated the three hole silicone thing and bingo! Perfect again. This saved me a lot of money. My machine is 5 years old. Thanks
04-22-2016 01:46 AM
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sdb7802 Offline

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Posts: 199
Joined: Jan 2016

Machine: PR DreamStation Auto
Mask Type: Nasal pillows
Mask Make & Model: ResMed AirFit P10
Humidifier: built-in with heated hose
CPAP Pressure: 9.5-14 C-Flex 3
CPAP Software: SleepyHead

Other Comments: Retired Electrical Engineer; began using cpap in 2001; FlashAir wifi card and FlashPAP app

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Location: Georgia, USA (The Margravate of Azilia)

Post: #35
RE: REMStar Pus C-Flex reset
Is it Pus or Puss?

Just my personal opinion. My posts are not medical advice or a statement of fact. Please consult a qualified physician or other qualified medical personnel. Please comply with all applicable laws, codes, regulations, and protocols.
06-25-2016 12:41 PM
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egzbuen Offline

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Posts: 10
Joined: May 2016

Machine: Philips Respironics REMstar 560
Mask Type: Nasal mask
Mask Make & Model: Philipis Respironics Wisp (fabric)
Humidifier: Philips Respironics REMstar 560
CPAP Pressure: 7cm to 10cm
CPAP Software: SleepyHead

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Sex: Male
Location: Southeast Asia

Post: #36
RE: REMStar Pus C-Flex reset
Hi guys, fairly new here. Trying to read up several threads and came across this thread. I have a 560 remstar machine. There is nothing wrong with my machine for now but just curious on the following items:

1. Some machines that gave the "service needed" error/message were advised to open it up, clean a part and re-seat it. If your machine is still under warranty and you do this, would it void the warranty?

2. It has also been suggested here that a reset (unplug and re-plug) answers some issues. Generally, should the machine be NOT unplugged every after use? When I unplug it in the morning after use, and re-plug it the night after, do I lose the settings (change of min and max pressures) I placed there before unplugging?

Thanks guys.
07-03-2016 09:35 PM
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