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[Equipment] ResMed AirSense 10 warranty impact of changing SD card
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aenpa Offline

Members

Posts: 9
Joined: Mar 2016

Machine: ResMed AirSense 10 AutoSet for Her
Mask Type: Nasal pillows
Mask Make & Model: ResMed AirFit P10
Humidifier: Included in machine
CPAP Pressure: 6-10
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: US

Post: #1
ResMed AirSense 10 warranty impact of changing SD card
The ResMed warranty says, in part "...the warranty does not cover any damage caused as a result of... modification or alteration of the product."

Does replacing the SD card in an AirSense 10 AutoSet for example constitute a "modification or alteration" of the product?

Has anyone had difficulty getting their ResMed APAP machine repaired under warranty because they replaced the ResMed SD card with, say, a wifi SD card?

Thanks.

--aenpa
05-12-2016 12:11 AM
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big_dave Online

Advisory Members

Posts: 411
Joined: Apr 2012

Machine: PR System One DS560
Mask Type: Nasal pillows
Mask Make & Model: F&P Pilairo Q or ResMed Mirage Activa
Humidifier: PR System One
CPAP Pressure: 14 - 20
CPAP Software: SleepyHead

Other Comments: Former ResMed S8 Autoset II user

Sex: Male
Location: Eugene, Oregon

Post: #2
RE: ResMed AirSense 10 warranty impact of changing SD card
In 4 years on Apnea Board, I haven't heard of anyone running into warranty problems because they swapped out the SD card. It's a consumable item, just like the filter or the humidifier chamber. If you want to be safe, you can put the original away in a safe place, and put it back if you need to send your machine back for warranty service. There is no way to detect if you've changed SD cards other than by looking at the label.
05-12-2016 02:28 AM
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Quila Offline

Preferred Members

Posts: 31
Joined: Mar 2015

Machine: AirSense 10 autoset
Mask Type: Nasal pillows
Mask Make & Model: Airfit P10
Humidifier: Built in
CPAP Pressure: 8 - 13
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: British Columbia, Canada

Post: #3
RE: ResMed AirSense 10 warranty impact of changing SD card
(05-12-2016 12:11 AM)aenpa Wrote:  Has anyone had difficulty getting their ResMed APAP machine repaired under warranty because they replaced the ResMed SD card with, say, a wifi SD card?

I sent my Airsense 10 back for warranty repair without the SD card in it. I realized as I was about to hand the machine over that I hadn't copied the data off of it yet, so I just took it out. The machine was replaced under warranty and the replacement included a new SD card. The replacement also came back with a new carrying case, humidifier tank and hose. I ended up with a few new spare parts. I don't think they care if you were using a wifi SD card as long as the SD card slot isn't damaged.
05-12-2016 10:08 AM
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Possum Online

Advisory Members

Posts: 254
Joined: Oct 2015

Machine: Resmed Airsense Autoset A10
Mask Type: Nasal pillows
Mask Make & Model: Airfit P10
Humidifier: (included in CPAP model)
CPAP Pressure: 8-12
CPAP Software: ResScan SleepyHead

Other Comments: Innovo CMS-50F+ pulse oximeter

Sex: Male
Location: San Diego, California, USA

Post: #4
RE: ResMed AirSense 10 warranty impact of changing SD card
They don't care about the SD card. They're talking about if you open up the machine, mess it up, and then send it back to them to repair because you messed it up.
05-12-2016 10:41 AM
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palerider Offline

Preferred Members-

Posts: 440
Joined: Nov 2014

Machine: s9 vpap auto
Mask Type: Nasal pillows
Mask Make & Model: p10
Humidifier: none
CPAP Pressure: 18/13+
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Dallas(ish)

Post: #5
RE: ResMed AirSense 10 warranty impact of changing SD card
(05-12-2016 12:11 AM)aenpa Wrote:  The ResMed warranty says, in part "...the warranty does not cover any damage caused as a result of... modification or alteration of the product."

Does replacing the SD card in an AirSense 10 AutoSet for example constitute a "modification or alteration" of the product?

Has anyone had difficulty getting their ResMed APAP machine repaired under warranty because they replaced the ResMed SD card with, say, a wifi SD card?

Thanks.

--aenpa

quite simply, the SD card is not a part of the product.
05-12-2016 03:14 PM
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