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[Equipment] S9 Resmed Machine faulty
#1
Sad 
I have had two machines from CPAP Australia and both S9 auto set machines sound like a furnace,they replaced the first one and I can't even use the second one as it's louder than the traffic noise outside my window,I believe it to be a manufacturing flaw and the company is trying to get rid of them,Has anyone experienced the same senario? when I get a refund I will go for the Fisher and Pikel which was the one in the clinic it was totally quiet.thanks
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#2
I haven't and I have used the S9 Elite, S9 AUto and S9 VPAP Auto.
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#3
S9 AutoSet proved to be a reliable machine and popular one too
AirSense 10 is the second generation machine

Talk to ResMed support, they can helps
Contact details https://www.sleepvantage.com.au/contactus.html





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#4
My s9 autoset is really quiet, and doesn't keep me up at all.
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#5
Hi cajones,
I'm sorry that you have had such bad luck with the 2 Resmed machines you have tried.
Much success to you in finding a machine that works well,so you can get good sleep.
Hang in there for more responses to your post.
trish6hundred
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#6
(05-30-2015, 04:47 PM)cajones Wrote: I have had two machines from CPAP Australia and both S9 auto set machines sound like a furnace,they replaced the first one and I can't even use the second one as it's louder than the traffic noise outside my window,I believe it to be a manufacturing flaw and the company is trying to get rid of them,Has anyone experienced the same senario? when I get a refund I will go for the Fisher and Pikel which was the one in the clinic it was totally quiet.thanks

As Zonk recommended: first, call ResMed Customer Service. They will likely ask you to hold the phone near the machine so they can hear whether it sounds unusually loud.

The two machines you used may both have been damaged in shipping, even if there is absolutely no visible damage.

Sometimes truck or airplane vibration can cause terrible stress on whatever is being shipped. A CPAP blower unit can be damaged by strong vibration during shipping which leaves no visible damage.

Seems likely to me that both units were shipped to your DME using the same method and same carrier/shipper, and may have been similarly damaged. You may find that another units you receive from that DME may have same problem.

I suggest returning the machine and obtaining a new one from a different DME suppler. Or, at least ask for the replacement unit to be shipped using a different carrier/shipper.

Take care,
--- Vaughn



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