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[Equipment] SLEEP APNEA SUPPLIERS
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goofa Offline

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Posts: 1
Joined: Jan 2015

Machine: Resmed S9 VPAP AUTO
Mask Type: Nasal mask
Mask Make & Model: True Blue
Humidifier: Resmed H5i
CPAP Pressure: 7-14
CPAP Software: Not using software

Other Comments: Started BiLevel 2001

Sex: Male
Location:

Post: #1
SLEEP APNEA SUPPLIERS
[/b]Hi... I am on Medicare and I am looking for a new company to get my BiPAP supplies from. I am presently using and Apria Healthcare for the last 14 years and their customer service has sunken to an all-time low. In my opinion they are pathetic and do not care about their customers. You can never reach your branch office. I have called the CEO's office and corporate complaints office to register a complaint, and was given a commitment from them to get back to me within 72 hours and never received a call back. I could use your help in finding a new supplier. Thank you, GregSad
(This post was last modified: 02-11-2015 06:07 PM by goofa.)
02-11-2015 06:02 PM
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OpalRose Offline

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Posts: 3,167
Joined: Nov 2014

Machine: PR System One REMstar Auto 560 with A Flex
Mask Type: Nasal pillows
Mask Make & Model: AirFit P10 For Her
Humidifier: REMStar heated humidifier with heated hose
CPAP Pressure: Auto Cpap 10-13 AFLEX 1
CPAP Software: SleepyHead EncoreBasic

Other Comments: Started CPAP Therapy October 23, 2014

Sex: Female
Location: Northeast Ohio, USA

Post: #2
RE: SLEEP APNEA SUPPLIERS
(02-11-2015 06:02 PM)goofa Wrote:  [/b]Hi... I am on Medicare and I am looking for a new company to get my BiPAP supplies from. I am presently using and Apria Healthcare for the last 14 years and their customer service has sunken to an all-time low. In my opinion they are pathetic and do not care about their customers. You can never reach your branch office. I have called the CEO's office and corporate complaints office to register a complaint, and was given a commitment from them to get back to me within 72 hours and never received a call back. I could use your help in finding a new supplier. Thank you, GregSad

goofa,
Yes, Apria has a bad reputation.
Being that you are on Medicare, call your insurance company and ask for a list of DME's in your area. They should be able to give you some options.
Good luck!

OpalRose
02-11-2015 06:44 PM
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trish6hundred Online

Advisory Members

Posts: 6,431
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #3
RE: SLEEP APNEA SUPPLIERS
Hi goofa,
WELCOME! to the forum.!
Hang in there for more responses to your post and much success to you as you continue your CPAP therapy and in finding a different DME.

trish6hundred
02-11-2015 07:39 PM
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Sleeprider Online
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Advisory Members

Posts: 3,339
Joined: Dec 2014

Machine: Resmed Aircurve 10 Vauto
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10
Humidifier: Resmed Climateline
CPAP Pressure: Auto Bilevel 18/9, PS 3
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments:

Sex: Male
Location: Where they make Respironics

Post: #4
RE: SLEEP APNEA SUPPLIERS
There is no perfect answer. Many online providers can supply equipment at a better price, but may be out of network for your insurance. The best bet is get a complete list of the DME suppliers in your area and get to know the reimbursement policy for out of network sellers. This is all about insurance making the acquisition of your equipment so expensive and difficult that you will go elsewhere and leave them alone.

It worked on me.

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02-11-2015 07:44 PM
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PaulaO2 Offline
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Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #5
RE: SLEEP APNEA SUPPLIERS
If you want to pay out of pocket, there's a plethora of online suppliers. We have a list of some of them here on the forum. Link to the Suppliers List is at the top of every page.

If you want insurance to pay, especially the Medicare, you will want to stick with local. Online suppliers do not accept insurance. As the others have said, you'll need to contact your insurance company to see who they accept.

PaulaO2
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www.ApneaBoard.com


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INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
02-11-2015 09:44 PM
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Mike1953 Offline

Preferred Members-2

Posts: 134
Joined: Aug 2014

Machine: Resmed S9 Escape Auto
Mask Type: Nasal pillows
Mask Make & Model: Resmed P10
Humidifier: Resmed Hi5
CPAP Pressure: 12
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Kansas USA

Post: #6
RE: SLEEP APNEA SUPPLIERS
go to this web page medicare.gov follow the instructions here is the link
http://www.medicare.gov/supplierdirectory/search.html

For free Medicare assistance for your state check out this page. http://www.seniorsresourceguide.com/directories/National/SHIP/
or here http://www.medicareinteractive.org/
02-14-2015 09:24 PM
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TheManseHen Offline

Preferred Members-2

Posts: 243
Joined: Jan 2015

Machine: RedMed A10 Airsense 10 Autoset
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10
Humidifier: One that came with machine
CPAP Pressure: 7.6-14.0 EPR 3
CPAP Software: ResScan SleepyHead

Other Comments: Started C-pap Boxing Day 2014. Tortured sleep more or less since 2000. Trigeminal Neuralgia.

Sex: Female
Location: San Francisco

Post: #7
RE: SLEEP APNEA SUPPLIERS
Hi Goofa,
I haven't had to deal with medicare for c-pap so no help there I'm afraid. Good advise above.

This will only apply if you live in the states, What I found when I recently looked at the list my insurance covered, which was about 4 suppliers locally one of which is the one you have had and found wanting, I used that list and went to The Better Business Bureau (BBB) to double check if any had extra bad or good ratings.
I also cross referenced by checking on Yelp (only helpful if you live in a decent sized city/metro area) to see if there were ratings there for the said companies. It might also help to see if you have a local A.W.A.K.E chapter and the folk there might know more of your area experience. The company I went with, was the "least" of the mediocre. DME's (Durible Medical Equipment) folks aren't the sharpest tools in the shed, and are famous for not really caring much once they have been paid. The one I chose, lead the pack because they at least had a membership with the BBB which makes it a bit more leverage in reporting bad practices etc. They had a 2.5 out of 5.0 on yelp, and that was the BEST of the DME's reviewed there.

May the Force, Be with you!
The Manse Hen
02-14-2015 10:49 PM
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justMongo Offline

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Posts: 3,845
Joined: Sep 2013

Machine: ResMed VPAP Auto (S9)
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: ResMed H5i
CPAP Pressure: 18 IPAPmax - 11 EPAPmin, PS=5
CPAP Software: Other Software

Other Comments: μολὼν λαβέ

Sex: Male
Location: Калифорния

Post: #8
RE: SLEEP APNEA SUPPLIERS
I'm not sure if this applies nationwide. US Medicare went to a list of competitive bid winners (at least in metro areas.)
You must make sure you use a competitive bid winner if you wish to have medicare pay for it.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
02-14-2015 10:59 PM
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