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[Equipment] "Service Required" PR System One 60 Series REMstar Auto
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Sleepster Offline
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Post: #11
RE: "Service Required" PR System One 60 Series REMstar Auto
(03-14-2013 09:55 PM)fkimura Wrote:  I already did that and the maintenance guy told the voltage is OK in my room. I also tried other wall socket, but it had the same effect.

But if you're using the same power brick for both machines, it could very well be the power brick. In fact, don't the models with the heated hose require a different power brick?

Sleepster
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INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
03-14-2013 11:18 PM
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zonk Offline

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Post: #12
RE: "Service Required" PR System One 60 Series REMstar Auto
(03-14-2013 11:18 PM)Sleepster Wrote:  In fact, don't the models with the heated hose require a different power brick?
Check the power cord
The heated hose humidifier require 80 watt power cord and don,t work with 60 watt power cord
60 watt power cord works only with the basic humidifier

The machine works with either humidifier as long as the right power cord selected
03-15-2013 12:54 AM
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archangle Offline
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Post: #13
RE: "Service Required" PR System One 60 Series REMstar Auto
Do you have two humidifiers?

Try it without the humidifier.

Do you have a heated hose? Try without the heated hose.

Will it give you the error message if you turn it off after running for just a few minutes?

If the power supply is sitting on something soft, like carpet, set it on a hard surface like a tabletop where there's plenty of airflow.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
03-15-2013 03:40 AM
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fkimura Offline

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Post: #14
RE: "Service Required" PR System One 60 Series REMstar Auto
Hi everyone, thanks for the help. It was indeed the power brick.
The 1st machine gave this error, then I bought a 2nd one, but used the 1st power brick, and the 2nd machine gave the same message.
Then I tried the 2nd power brick with both machines, and voila! Both machines worked fine!
The only "problem" now is that I am stuck with 1 machine and 1 broken power brick, and no way to buy another power brick here in Brazil, but at least I have a working CPAP machine!
Thanks for the help, everyone!
03-22-2013 11:17 AM
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Shastzi Offline

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Post: #15
RE: "Service Required" PR System One 60 Series REMstar Auto
Glad you got a workable solution, fkimura!

Good luck!

Sleep-well

"With ordinary talent and extraordinary perseverance, all things are attainable." - Thomas Foxwell Buxton

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03-22-2013 01:15 PM
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Sleepster Offline
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Post: #16
RE: "Service Required" PR System One 60 Series REMstar Auto
(03-22-2013 11:17 AM)fkimura Wrote:  The only "problem" now is that I am stuck with 1 machine and 1 broken power brick, and no way to buy another power brick here in Brazil, but at least I have a working CPAP machine!

Well, having a working CPAP machine is a distinct advantage. Bigwink

Look closely at the two power bricks and see if the "broken" one is smaller in size, or has a lower wattage rating. If it does you can probably still use it as long as you don't have the hose heater and humidifier cranked up.

What's the voltage there in Brazil? Is it 230 V like they have in Europe or 115 V like we have in North America?

Sleepster
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INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
03-23-2013 01:20 AM
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fkimura Offline

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Post: #17
RE: "Service Required" PR System One 60 Series REMstar Auto
I did look when I was in USA, and they are both the same, 80w. They have the same part number #1091399.
The voltage here is pretty much the same as USA, 110V, and both bricks support 100-240V, 50/60Hz. I think the 1st power brick is really broken somehow, although it works for 6 hours without a problem, it's after 6h to 7h that the problem appears.
(This post was last modified: 03-23-2013 08:34 AM by fkimura.)
03-23-2013 08:33 AM
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JJJ Offline

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Post: #18
RE: "Service Required" PR System One 60 Series REMstar Auto
(03-23-2013 08:33 AM)fkimura Wrote:  I did look when I was in USA, and they are both the same, 80w. They have the same part number #1091399.
The voltage here is pretty much the same as USA, 110V, and both bricks support 100-240V, 50/60Hz. I think the 1st power brick is really broken somehow, although it works for 6 hours without a problem, it's after 6h to 7h that the problem appears.

It's probably heat related, most likely a bad capacitor, but it could also be a flaky connection somewhere. If you can figure out a way to keep it cold that would be a good test for my theory.

If my theory is right it is probably repairable locally, and for less than a new one would cost, especially considering the distance. I have an electronics geek friend who I swear was born with a soldering iron attached. His house has shelves full of electronic components so he can usually replace something that has failed. Bad capacitors are usually obvious because the appearance changes. Maybe you could find someone like him locally.
03-23-2013 11:12 AM
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givememoresleep Offline

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Post: #19
RE: "Service Required" PR System One 60 Series REMstar Auto
Try and give Respironics a call, maybe they'll exchange it for you.
03-24-2013 07:01 PM
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fkimura Offline

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Post: #20
RE: "Service Required" PR System One 60 Series REMstar Auto
(03-24-2013 07:01 PM)givememoresleep Wrote:  Try and give Respironics a call, maybe they'll exchange it for you.

That should be easy if I was in USA...
Thanks anyway!
03-24-2013 08:40 PM
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