Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account


New Posts   Today's Posts

[Equipment] Should I be concerned about machine falling?
#1
I bought a S9 Adapt from a dealer and it was shipped in a small box with no padding. The machine was only in a small Resmed canvas type bag (not the bigger more padded bag that also holds the humidifier). I saw the delivery man stacking boxes on a cart and as he started pushing the cart the smaller boxes fell down to the street. Resmed tells me that they do "drop testing" with their machines but I am concerned that this box could have been thrown about during shipping too. Should I worry?
Post Reply Post Reply
#2
Was this machine supposed to be new? If so, send it back. Tell them you want a machine in its original box and packing material.

It it was bought used, do you mean the black travel bag? It is well padded.

Otherwise, yes, it should be fine. A simple fall from a cart is survivable. It was turned off, the humidifier was empty.
PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.




Post Reply Post Reply
#3
Thank you for your time Paula. The humidifier was not included and it was not in the travel bag. Just the "blower" part in a small Resmed canvas bag that is not padded - no other padding in the cardboard box either
Post Reply Post Reply


#4
It should still be fine.

If you bought it used, complain like mad. The S9 Adapt is not a cheap machine! To pack it with no protection is like transporting a Lotus using a U-Haul car dolly. Sure, it gets the job done but it won't be pretty.

If you bought it new. send it back.
PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.




Post Reply Post Reply
#5
Thanks Paula - like your analogy!
Post Reply Post Reply
#6
(12-22-2013, 01:37 AM)PaulaO2 Wrote: It should still be fine.

If you bought it used, complain like mad. The S9 Adapt is not a cheap machine! To pack it with no protection is like transporting a Lotus using a U-Haul car dolly. Sure, it gets the job done but it won't be pretty.

If you bought it new. send it back.

Paula -- nice metaphor. As a "car guy" I really dig it.
INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
Post Reply Post Reply


#7
Obviously XPAP' shouldn't be banged around, however I think the relevant question is, Does the machine work OK. If it doesn't, there is a very legitimate complaint, but if it does work OK I wouldn't worry about it. I think if there is damage, it would be quickly apparent.

TheDuke
Post Reply Post Reply
#8
Thank you Duke
Post Reply Post Reply
#9
I would still file a complaint with the company so that it is on record in the event anything happens further down the road.

Post Reply Post Reply


#10
Also, you can ask for Clinician Manual for the machine following directions given in the Important Threads section at top of main forum page.

The Clinician Manual will tell you how to check total machine hours, to see how new or used the machine is, so you can see whether it is as it was advertised to be.

Membership in the Advisory Member group should not be understood as in any way implying medical expertise or qualification for advising Sleep Apnea patients concerning their treatment. The Advisory Member group provides advice and suggestions to Apnea Board administrators and staff on matters concerning Apnea Board operation and administrative policies - not on matters concerning treatment for Sleep Apnea. I think it is now too late to change the name of the group but I think Voting Member group would perhaps have been a more descriptive name for the group.
Post Reply Post Reply


Possibly Related Threads...
Thread Author Replies Views Last Post
Exclaimation CPAP Machine Choices - read this before you accept a new machine SuperSleeper 26 15,824 06-09-2017, 09:20 PM
Last Post: Jstuts5797
  Pin from power plug stuck in machine ResMed cpap machine B10576 11 542 06-05-2017, 09:04 PM
Last Post: CB91710
  machine died! Now new doctor and new machine Bjazzman 13 847 05-04-2017, 10:03 PM
Last Post: Sleeprider
  Tounge falling back does chinstrap help? Steverino 7 324 03-16-2017, 09:07 PM
Last Post: richac
  Difficulty Falling Asleep though Mask is Comfortable holden4th 25 3,420 12-31-2016, 06:26 PM
Last Post: jhuckabyjr
  Falling Asleep During Day maisey 4 437 11-15-2016, 07:08 PM
Last Post: trish6hundred
  [Diagnosis] Concerned about misdiagnosis Aisha 13 1,029 10-24-2016, 03:35 PM
Last Post: Aisha

Forum Jump:

New Posts   Today's Posts




About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.

For any more information, please use our contact form.