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[Equipment] Transcend Heat Humidifer Issue
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wolfydave Offline

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Posts: 1
Joined: Mar 2015

Machine: Transcend Auto CPAP
Mask Type: Nasal mask
Mask Make & Model: ResMed Ultra Mirage II
Humidifier: Transcend Heated
CPAP Pressure: 17
CPAP Software: Other Software

Other Comments:

Sex: Male
Location:

Post: #1
Transcend Heat Humidifer Issue
I purchased a new Transcend Auto CPAP last May for international travel to Japan which works very well. But I also have the heated humidifier which I require to keep from getting sinus infections because I have to have moisture in the air stream when using my CPAP.

The original humidifier unit worked fine until a trip back in January.

On my recent trip I experienced a problem where the red light now stays on and the heater no longer works. I contacted the mfg customer service and they said the issue was no water but its totally full. I then got pushed back to my supplier to process a warranty claim. Since they don't offer a loaner I had to buy a 2nd unit before I could send in to get the original replaced. Just received it this week and getting it ready for a trip tonight and the brand new unit has the same issue. I keep getting there is no issue from Transcend customer service and my supplier.

Does anyone know of this problem and have they had the same issues??

Many Thanks,

Frustrated with sinus infections since my humidifier does not work and I seem to be getting the run around with the supplier and mfg!!!
03-13-2015 10:13 PM
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DeepBreathing Offline
Wiki Editor
Moderators

Posts: 2,294
Joined: Sep 2013

Machine: Resmed S9 VPAP Adapt
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: Resmed H5i
CPAP Pressure: EPAP: 9 - 15 PS: 3 - 10
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Perth, Western Australia

Post: #2
RE: Transcend Heat Humidifer Issue
G'day Wolfydave, welcome to the forum.

It may be coincidence, but another member reported a similar problem just recently: http://www.apneaboard.com/forums/Thread-...ifier-help

I think it is unconscionable conduct to force you to buy another device when yours malfunctions - I'd be straight onto my local consumer protection department.

DeepBreathing
Apnea Board Moderator
www.ApneaBoard.com


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03-14-2015 03:35 AM
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trish6hundred Offline

Advisory Members

Posts: 6,430
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #3
RE: Transcend Heat Humidifer Issue
Hi wolfydave,
WELCOME! to the forum.!
I'm sorry you are having so much trouble with both of your machines humidifiern and I don't know where you go from here since you have tried contacting Somnetics and gotten nowhere.
Hang in there for more suggestions, I hope you can get this straightened out.

trish6hundred
03-14-2015 07:12 AM
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