Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account


New Posts   Today's Posts

[Equipment] Transcend Heat Humidifer Issue
#1
I purchased a new Transcend Auto CPAP last May for international travel to Japan which works very well. But I also have the heated humidifier which I require to keep from getting sinus infections because I have to have moisture in the air stream when using my CPAP.

The original humidifier unit worked fine until a trip back in January.

On my recent trip I experienced a problem where the red light now stays on and the heater no longer works. I contacted the mfg customer service and they said the issue was no water but its totally full. I then got pushed back to my supplier to process a warranty claim. Since they don't offer a loaner I had to buy a 2nd unit before I could send in to get the original replaced. Just received it this week and getting it ready for a trip tonight and the brand new unit has the same issue. I keep getting there is no issue from Transcend customer service and my supplier.

Does anyone know of this problem and have they had the same issues??

Many Thanks,

Frustrated with sinus infections since my humidifier does not work and I seem to be getting the run around with the supplier and mfg!!!
Post Reply Post Reply



Donate to Apnea Board  
#2
G'day Wolfydave, welcome to the forum.

It may be coincidence, but another member reported a similar problem just recently: http://www.apneaboard.com/forums/Thread-...ifier-help

I think it is unconscionable conduct to force you to buy another device when yours malfunctions - I'd be straight onto my local consumer protection department.
DeepBreathing
Apnea Board Moderator
www.ApneaBoard.com


Bed

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
Post Reply Post Reply
#3
Hi wolfydave,
WELCOME! to the forum.!
I'm sorry you are having so much trouble with both of your machines humidifiern and I don't know where you go from here since you have tried contacting Somnetics and gotten nowhere.
Hang in there for more suggestions, I hope you can get this straightened out.
trish6hundred
Post Reply Post Reply


Possibly Related Threads...
Thread Author Replies Views Last Post
  Resmed Airsense 10 Heated Hose Issue Jschiner 16 427 04-17-2018, 06:49 AM
Last Post: Coffee Man
  Pressure issue cmp2903 10 384 03-24-2018, 07:46 AM
Last Post: OpalRose
  Questions for anyone who has tried Transcend Mini Auto CPAP rdavis 5 1,210 03-20-2018, 11:26 AM
Last Post: pdude
Gross The "Henry Waxman" look - an issue with nasal pillows? SuperSleeper 33 18,951 03-19-2018, 11:06 PM
Last Post: SarcasticDave94
Sad [Equipment] Respironics DreamStation Humidifier Heat problem superkid 8 395 03-11-2018, 04:40 AM
Last Post: superkid
Question My Sleep Apnea issue and story ... need advice astraith 5 405 03-08-2018, 04:26 PM
Last Post: astraith
  DreamStation PRO issue cam 7 401 03-05-2018, 05:08 AM
Last Post: cam

Forum Jump:

New Posts   Today's Posts




About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.