Well, not so good news! The vendor has purportedly tested the Transcend P8 battery and says there is nothing wrong with it (it has been almost 2 weeks- they "lost" it for almost a week). This after being told by the manufacturer that it is defective. The vendor says that recharging takes 8-10 hours even though the manufacturer claims it takes less than 8 hrs. Irrelevant in any case because the battery is supposed to be fully charged when the LED turns green, however long it has been charging.
I would recommend you not purchase from this vendor, based upon my own experience. I am not sure of your website's rules in this regard however. Let me know if it is OK and I will happily post their name. They really seem not to have any concept of customer service or be familiar with the product they sell, for that matter.
I had very different experience with another vendor, National Sleep Therapy, who supplied the actual CPAP machine. When there was a minor defect in the machine they promptly sent another one out along with a prepaid shipping label for the return of the original.
The upshot is that I am still without a correctly functioning battery, or any battery, since they haven't yet returned it. I am also out the cost of shipping it to them.
Perhaps when I finally get it back it will magically function properly. Maybe they will have misplaced my battery and inadvertently substituted one that is not defective. One can only hope.
The name of the company is CpapXchange! I chose to purchase from them because they are located here in New Hampshire and therefore shipping times ought to be less I thought and service perhaps easier.
They only occasionally answer the phone. They respond to phone messages and emails with the assurance they will look into the matter and get back to you and then days go by.
The manufacturer indicated to me that the product was defective and that I should go through the vendor to get an RMA but the vendor instead insisted I ship the product back to them at my expense to be tested.
A week after I shipped it to them they insisted they had still not received it until I located the FEDEX delivery confirmation that they had received it 6 days earlier. They "found" it shortly thereafter.
This vendor indicated the unit was being tested and I should hear from them shortly. A whole week later (after several inquiries on my part) they informed me that they had finished testing it and there was nothing wrong with it. How long does it take to test a unit that is supposed to take a maximum 8 hrs to charge and run for 14-16 hrs? ( 8+16=24hrs) A week? Why is there nothing wrong with it when it clearly isn't performing as it should and even the mfr indicates it is defective?
The vendor implies I had not fully charged the battery. Its supposed to be fully charged when the light is green. The light was green when I used it. Isn't that evidence ipso facto that the thing is defective?
The vendor claims it must be charged for 8-10 hrs even though the manufacturer claims it recharges in under 8 hrs. Why is that even an issue if the LED indicates it is fully charged? If it takes longer to charge then indicated by the specifications, isn't that an indication it is defective?
No one has been able to explain to me why, if the thing is not defective, it is not performing properly for me.
Clearly these people aren't even familiar with their own and the mfr's literature or they don't care.
The mere fact that a simple matter like this should take maybe a dozen (or more) phone calls and a half dozen emails and two weeks (and counting) says a lot about them I think.
I'm not certain what recourse I have now. They appear to be on the verge of returning a defective unit to me. They seem unconcerned that it is not performing as advertised. I wonder if they will make me pay for the return shipping as well?
For what its worth, I think the Transcend unit is a great product and very likely the battery is good as well. Its only this vendor and its slipshod and irresponsible attitude that infuriate me.
Likely save yourself a lot of grief and don't do business with them. (CpapXchange)