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[Equipment] Usage Statistics not recording on REMstar
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IronCityDan Offline

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Posts: 3
Joined: Oct 2013

Machine: REMstar® Plus M Series with C-Flex™
Mask Type: Full face mask
Mask Make & Model: Forma Full Face
Humidifier: REMstar® Plus M Series with C-Flex™
CPAP Pressure: 9.0
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #1
Usage Statistics not recording on REMstar
My REMstar® Plus M Series with C-Flex™ fell while I was sleeping and now the usage statistics on the little screen isn't recording. It's as if I'm not using the machine even though I am nightly. Has anyone else had this happen to them and if so, were you able to correct it? Thanks!
10-08-2013 04:40 PM
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trish6hundred Offline

Advisory Members

Posts: 6,452
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: Usage Statistics not recording
Hi IronCityDan,
WELCOME! to the forum.!
Hang in there for suggestions to your question.
Best of luck to you.

trish6hundred
10-08-2013 05:07 PM
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PaulaO2 Offline
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Moderators

Posts: 8,067
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #3
RE: Usage Statistics not recording
No error messages, just not showing the hours? Was there water in the humidifier when it dropped?

Make sure the clock is working.
Unplug the machine for about a minute or more then plug back in.
Threaten it by holding it over the trash can and saying you'll drop it in.
Cover it in tin foil to keep the aliens from reading its mind.

(just kidding on the last 2 although the trash can one might work. Worked on an old laptop of mine.)

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
10-08-2013 05:18 PM
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IronCityDan Offline

New Members

Posts: 3
Joined: Oct 2013

Machine: REMstar® Plus M Series with C-Flex™
Mask Type: Full face mask
Mask Make & Model: Forma Full Face
Humidifier: REMstar® Plus M Series with C-Flex™
CPAP Pressure: 9.0
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #4
RE: Usage Statistics not recording
Yes, there was water in it. Still shows the hours, but they are no longer updating. No error messages. Have already unplugged it. There is no clock.


(10-08-2013 05:18 PM)PaulaO2 Wrote:  No error messages, just not showing the hours? Was there water in the humidifier when it dropped?

Make sure the clock is working.
Unplug the machine for about a minute or more then plug back in.
10-08-2013 05:53 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,067
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #5
RE: Usage Statistics not recording on REMstar
Then I am out of clues. I updated the subject line for you so this thread will attract those who know more about these machines. Sorry I couldn't help.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
10-08-2013 07:04 PM
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IronCityDan Offline

New Members

Posts: 3
Joined: Oct 2013

Machine: REMstar® Plus M Series with C-Flex™
Mask Type: Full face mask
Mask Make & Model: Forma Full Face
Humidifier: REMstar® Plus M Series with C-Flex™
CPAP Pressure: 9.0
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #6
RE: Usage Statistics not recording on REMstar
(10-08-2013 07:04 PM)PaulaO2 Wrote:  Then I am out of clues. I updated the subject line for you so this thread will attract those who know more about these machines. Sorry I couldn't help.

OK, thanks. I was thinking maybe I could reset it to start over but I can't find info on how to do that anywhere, only how to change the pressure which is fine as is.
10-08-2013 07:58 PM
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bwexler Offline

Advisory Members

Posts: 563
Joined: Mar 2012

Machine: PRS 1 BiPAP autoSV Advanced, with Heated Tube humidifier
Mask Type: Nasal mask
Mask Make & Model: Sleepweaver Élan
Humidifier: Resperonics Heated Tube humidifier
CPAP Pressure: Max pressure 25.0 cm H20, Max
CPAP Software: SleepyHead EncorePro

Other Comments: CMS 50i with Software for SpO2

Sex: Male
Location: San Marcos, CA, USA

Post: #7
RE: Usage Statistics not recording on REMstar
You may have broken the internal electronics when it fell. You may have washed the electronics with water from the humidifier. They don't like to be "that" clean.
You may need to contact your DME and your insurance and get some official direction from those who hold the purse strings.
That is exactly what I have been doing for 2 days since my S9 started acting up.
10-08-2013 10:03 PM
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givememoresleep Offline

Members

Posts: 18
Joined: Mar 2012

Machine: PR-S1
Mask Type: Nasal pillows
Mask Make & Model: Resmed Swift FX
Humidifier: pr
CPAP Pressure: auto 9-15 c-flex mode
CPAP Software: SleepyHead

Other Comments: cpap user since 1994

Sex: Male
Location:

Post: #8
RE: Usage Statistics not recording on REMstar
Maybe time to upgrade to new machine if it's over 5yrs old?
10-10-2013 08:36 AM
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