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[Equipment] what am i doing wrong?
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krista Offline

New Members

Posts: 1
Joined: May 2012

Machine: remstar auto a-flex
Mask Type: Nasal mask
Mask Make & Model:
Humidifier: unsure
CPAP Pressure: unsure
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #1
what am i doing wrong?
I have been using a REMstar auto a-flex for 8 months now. Last week when I turned on my machine I got a "service required" message and the flashing and the beeping that accompany it. Following the manual's instructions, I unplugged the power source and plugged it back in. Since the problem persisted I brought it back and received a replacement. I have had the new machine for 1 week now and last night I had the same problem. There is no error code to be seen only the "service required" message. I am nervous to go back and ask for a third machine.

I want to know if there is something I might be doing wrong. Have I broken 2 machines in 1 week? Am I just very unlucky? Will they replace my machine a second time?

Please help. I would appreciate any advice.
05-18-2012 12:31 AM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #2
RE: what am i doing wrong?
According to the Error Code list, the message of "Service Required" usually means water damage.

http://www.apneaboard.com/wiki/index.php?title=REMstar_error_codes

Make sure the humidifier tank is not leaking and that it is in correctly.
Pick up the machine and look under. Is there any moisture?
Are you carrying the machine around with water in the humidifier?
Do you have pets? Is it possible one of them is marking it? I'm sure though that you'd smell it through the hose.

Also check to make sure it is a new machine vs a refurbished/used one.

As long as the machine is still under warranty or is still being paid for by the insurance, yes, they should replace it. Ask them to show you exactly how it is supposed to work.

When they give you another one, ask for one in an unopened box.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
05-18-2012 01:06 AM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #3
RE: what am i doing wrong?
Hi krista
I don,t use PRS1 but could it be power surges or some electrical wiring problem that causing the flashing message on the screen or may be interference from other electronic devices. Try not overfill the water tank and change the filter sometimes may help as dirty filter can cause overheating. Anyway may be its from the same faulty patch of machines as the previous one.
05-18-2012 04:01 AM
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SuperSleeper Offline

Administrators

Posts: 9,971
Joined: Feb 2012

Machine: PR System One REMstar Auto (DS560)
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.5 - 18.5 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Illinois, USA

Post: #4
RE: what am i doing wrong?
Never hurts to use a good quality Surge Protector either. Get one with a high rating, the higher the Joules rating, the better.

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

05-18-2012 08:15 AM
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