You simply go into an endless loop in which if you are a patient you are instructed to call your home care provider for answers to any question you may have. Heck, if my home care provider could and would answer my questions I wouldn't be calling in the first place!
I have a PR BiPap machine and like it just fine, but so far I haven't needed any support. But this inability to talk to a rep is one of the reasons I prefer ResMed masks. I can have a patient care rep on the line in just a couple of minutes.
Hmm... what if someone doesn't have a home care provider? That's the case with me at least, and I suspect anyone else who used an online supplier. Seems like they really do believe that the end customer is the DME, not the patient.
By the way, I had sent a message to ResMed last week using their online form. I was expecting to get an e-mail back a few days later, but to my surprise I got a phone call from a live person. Now they might have been calling from the west coast because to them it was still business hours but to me it was dinner time... but it was thoughtful nonetheless.
Hi old dude,
When I first started with CPAP therapy, I had a Respironics DS200S, (BRICK,) and I tried to call them for a question I had and I was met with the same thing. The one time when I did get someone, they didn't act the least bit interested in what I had to say, after all, I was just a lowly patient, )Ha-Ha).