And then this month, I went and bought a new computer (with a working space key) and now I cannot get the software to work. It installed correctly, as far as I can tell. But when I follow the setup guide instructions (on the CD I purchased), or try to do anything else, I get a window that pops up and says:
"Possible Tampering Detected. This software is encrypted to provide copy protection. Certain virus scanning programs may prevent the software from starting due to their heuristic analysis. Please add this software to the white-list of the anti-virus program and restart. Contact the software publisher for additional information and compatibility."
I've turned off anti-virus (temporarily). I've turned off the firewall (temporarily). I've run as administrator. I've set compatibility to run as Windows 7 (as on my old machine). I rebooted, restarted, reinstalled, and reconfigured everything I can think of. And then I had my husband -- an IT guy with 25 years of experience (and even worse sleep apnea than me) -- try out all of his tricks. No joy.
Has anyone else run into this? I did find someone else posting well over a year ago on the American Sleep Apnea Association's Sleep Apnea Support Forum about this same issue. No responses to that query.
I did install SleepyHead, and pulled data off, but it's not as detailed as the InfoSmart data and not what my doc will want. Right now my only option is to keep running reports on the old machine.
"I love sleep. My life has the tendency to fall apart when I'm awake, you know?"