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Firmware Update for S9?
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OMyMyOHellYes Offline

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Posts: 915
Joined: Mar 2013

Machine: Respironics 560 Auto
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage FX
Humidifier: Respironics System One (no heated hose)
CPAP Pressure: 08.0-15.0 cm/H2O
CPAP Software: EncoreBasic

Other Comments:

Sex: Male
Location: Texas

Post: #1
Firmware Update for S9?
Is it possible to update the firmware on the S9?

If so, how? If how, where to get the firmware download?

Bad issues getting the unit to record and regurgitate data.

OMM
02-02-2014 08:48 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #2
RE: Firmware Update for S9?
I doubt very much if we can update the firmware, it can be done at the factory but they are in the business of selling a new machine not doing update to old machines. But wont hurt to give resmed a call and tell them whats problem with the machine
btw whats the problem ... (have you tried unplugging)
02-02-2014 09:50 PM
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me50 Offline

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Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #3
RE: Firmware Update for S9?
(02-02-2014 08:48 PM)OMyMyOHellYes Wrote:  Is it possible to update the firmware on the S9?

If so, how? If how, where to get the firmware download?

Bad issues getting the unit to record and regurgitate data.

OMM

I can't say for sure because there isn't enough info from you, but, it could be the settings in the program you are using (ResScan and/or SleepyHead).

When you look at the LCD on your machine, what data does it give you?
02-03-2014 01:04 AM
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vsheline Offline

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Posts: 1,908
Joined: Jul 2012

Machine: S9 VPAP Adapt (USA Model# 36007, not better 36037 or 36067)
Mask Type: Full face mask
Mask Make & Model: F10 or SimPlus w/ 2Liners. MirageQuatro & Gecko gel pad
Humidifier: H5i
CPAP Pressure: 15 EPAP, PS 5-10
CPAP Software: ResScan

Other Comments: Marfan Syndrome, chronic bradycardia, occasional Cheyne-Stokes Respiration

Sex: Male
Location: California, USA

Post: #4
RE: Firmware Update for S9?
(02-02-2014 08:48 PM)OMyMyOHellYes Wrote:  Is it possible to update the firmware on the S9?

If so, how? If how, where to get the firmware download?

Bad issues getting the unit to record and regurgitate data.

OMM


Hi OMyMyOHellYes,

If your machine is under warranty (in other words, if it was manufactured less than about 27 months ago) you may be able to have it sent back for repair and receive a loaner in the meantime.

You can call ResMed Customer Support, give them the model number (REF#) and serial number from the back of the blower unit (not humidifier) and they will tell you how old it is and whether it is under warranty, and in addition one of their technical support technicians may be willing to walk you through the problems you are having with the machine, to see if it needs repair.

In any case, ResMed does not do business with individual patients, only with Durable Medical Equipment (DME) providers, so all returns to ResMed for service (even if there is no charge) would need to be sent in by a DME. (Any DME can send a machine in; it does not need to be the DME who originally sold the product to the original end user.)

By the way, I think it unlikely that treatment effectiveness is different between newer versus older versions of firmware for the same type machine. The treatment algorithms have not changed in years.

In general, I think the newer versions of firmware support newer, cheaper and possibly better (or worse) components on the PCB board or support newer PCB versions.

Newer versions of firmware would not necessarily support older boards.

So a newer firmware version may destroy the machine. (Only ResMed would know.)

If nothing is found wrong that would warrant a repair you can still ask if the firmware on the machine you are using can be upgraded to a newer version. My guess would be no, not unless a bug which affects treatment had been found in the machine's firmware (not likely) and new firmware version is available which will work on your particular machine.

Take care,
--- Vaughn

Membership in the Advisory Member group should not be understood as in any way implying medical expertise or qualification for advising Sleep Apnea patients concerning their treatment. The Advisory Member group provides advice and suggestions to Apnea Board administrators and staff on matters concerning Apnea Board operation and administrative policies - not on matters concerning treatment for Sleep Apnea. I think it is now too late to change the name of the group but I think Voting Member group would perhaps have been a more descriptive name for the group.
(This post was last modified: 02-03-2014 03:30 AM by vsheline.)
02-03-2014 03:07 AM
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vsheline Offline

Advisory Members

Posts: 1,908
Joined: Jul 2012

Machine: S9 VPAP Adapt (USA Model# 36007, not better 36037 or 36067)
Mask Type: Full face mask
Mask Make & Model: F10 or SimPlus w/ 2Liners. MirageQuatro & Gecko gel pad
Humidifier: H5i
CPAP Pressure: 15 EPAP, PS 5-10
CPAP Software: ResScan

Other Comments: Marfan Syndrome, chronic bradycardia, occasional Cheyne-Stokes Respiration

Sex: Male
Location: California, USA

Post: #5
RE: Firmware Update for S9?
(02-02-2014 08:48 PM)OMyMyOHellYes Wrote:  Bad issues getting the unit to record and regurgitate data.

Hi OMM,

Have you tried reformatting or replacing the SD card?

Any full size (not mini or micro) 2GB SD card should work. I bought a package of two at Walmart for around #11 last year.

Some older machines will not work with SD cards which are larger than 2GB.

Don't get a micro SD card and an adapter, because they are flimsy and will not last long, if they work at all.

Membership in the Advisory Member group should not be understood as in any way implying medical expertise or qualification for advising Sleep Apnea patients concerning their treatment. The Advisory Member group provides advice and suggestions to Apnea Board administrators and staff on matters concerning Apnea Board operation and administrative policies - not on matters concerning treatment for Sleep Apnea. I think it is now too late to change the name of the group but I think Voting Member group would perhaps have been a more descriptive name for the group.
(This post was last modified: 02-03-2014 03:45 AM by vsheline.)
02-03-2014 03:35 AM
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OMyMyOHellYes Offline

Advisory Members

Posts: 915
Joined: Mar 2013

Machine: Respironics 560 Auto
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage FX
Humidifier: Respironics System One (no heated hose)
CPAP Pressure: 08.0-15.0 cm/H2O
CPAP Software: EncoreBasic

Other Comments:

Sex: Male
Location: Texas

Post: #6
RE: Firmware Update for S9?
It doesn't have to be broke to fix it.

I just want the most updated version.
02-04-2014 07:21 AM
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me50 Offline

Advisory Members

Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #7
RE: Firmware Update for S9?
I have never seen where they upgrade the firmware on a machine. YMMV
02-04-2014 08:15 AM
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GreyParrot Offline

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Posts: 53
Joined: Dec 2013

Machine: ResMed S9 Elite
Mask Type: Full face mask
Mask Make & Model: Mirage Quattro
Humidifier: H5i-Unused
CPAP Pressure: 12.5
CPAP Software: ResScan

Other Comments:

Sex: Male
Location:

Post: #8
RE: Firmware Update for S9?
It looks a though it would have to be done with a JTAG, so I seriously
doubt that you'll be able to find the binary anywhere but the factory.
I have read they don't even flash there, they just replace the motherboard.
(This post was last modified: 02-04-2014 12:23 PM by GreyParrot.)
02-04-2014 12:22 PM
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herbm Offline

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Posts: 852
Joined: Jan 2014

Machine: ResMed AutoSet S9
Mask Type: Oral
Mask Make & Model: ResMed Airfit P10 Nasal Pillow
Humidifier: ResMed H5i
CPAP Pressure: 11-16
CPAP Software: ResScan SleepyHead

Other Comments: Backup Mask: Innomed Hybrid FFM -- Oral+Nasal Pillows

Sex: Male
Location: Austin, TX

Post: #9
RE: Firmware Update for S9?
I wonder what OS is it using? Some proprietary software or a version of Linux or some such.....

Resmed is a big user of RedHat Linux in their data center, but likely they aren't using it on the S9 since there isn't an obvious reference to it in Google.

Sweet Dreams,

HerbM
Sleep study AHI: 49 RDI: 60 -- APAP 10-11 w/AHI: 1.5 avg for 7-days (up due likely to hip replacement recovery)

"We can all breathe together or we will all suffocate alone."
02-09-2014 03:21 PM
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