My serial number is also 12 digits. The form I needed to enter it into was online, not in the InfoSmart software. The "register" button is supposed to open a window in your browser, where you input your info & SN. It sounds (?) like you're trying to input the info into the software window, not a browser window on F&P's site.
I think I can get you the direct URL tonight to register, rather than going through the InfoSmart Administrator. That would at least get you the email and your registation number. There is also a setup PDF on the InfoSmart CD that I found quite useful. Has pictures too. ;-)
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Seems I had older software that requires a different serial (21 digits). The new software is online and requires the Icon serial (as explained by Soferet above) - which is why the online form I was using didn't work - though you think F&P would send an email to let you know!. So I did get a serial for my version of the software and it worked fine.
Thanks for all your help.
Is it normal for usb icon to flash on the lcd on the Icon??? Just got mine thursday and just curious. Thanks.