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Fisher & Paykel Icon Infosmart Software
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rogert42 Offline

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Location: California

Post: #21
RE: Fisher & Paykel Icon Infosmart Software
Hi,
Recently (2 weeks) started with my first CPAP. Like others on this this thread, I think it important for the user to be able to see their data, so that we can better manage our own therapies. I'm still trying to optimize mine.

To this end, I have the F&P InfoSmart software. To continue working after 30 days, the software requires a Serial number that can be obtained by registering at the F&P website. I have tried this twice, but have never received an email. Can any one give me suggestions on what I'm doing wrong when I register, or better, email me a serial number.

Thanks
11-30-2012 10:29 AM
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PaulaO2 Offline
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Posts: 8,068
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Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
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CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

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Location: western NC, USA

Post: #22
RE: Fisher & Paykel Icon Infosmart Software
Emailing you a serial number would be illegal, probably. But I hope someone can help you get your own! I hate it when stuff that should be easy, like registering a product, becomes a PITA.

PaulaO2
Apnea Board Moderator
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Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
11-30-2012 09:15 PM
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soferet Offline

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Posts: 20
Joined: Nov 2012

Machine: Fisher & Paykel Icon Auto
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX for Her - size XS
Humidifier: Fisher & Paykel Icon built-in
CPAP Pressure: 10-17cmH2O
CPAP Software: Other Software

Other Comments: Using F&P InfoSmart software. Mixed apnea (OSA/CSA) & severe hypopnea, dx'd February 2012

Sex: Female
Location: Minnesota

Post: #23
RE: Fisher & Paykel Icon Infosmart Software
(11-30-2012 10:29 AM)rogert42 Wrote:  Hi,
Recently (2 weeks) started with my first CPAP. Like others on this this thread, I think it important for the user to be able to see their data, so that we can better manage our own therapies. I'm still trying to optimize mine.

To this end, I have the F&P InfoSmart software. To continue working after 30 days, the software requires a Serial number that can be obtained by registering at the F&P website. I have tried this twice, but have never received an email. Can any one give me suggestions on what I'm doing wrong when I register, or better, email me a serial number.

Thanks

Make sure you check your spam filter for email. It will come from noreply@software.fphcare.com.

This is what the email they sent me said:

To register the software follow the steps outlined below:

1. Navigate to the Start Menu
> All Programs -> Fisher & Paykel Healthcare -> F&P InfoSmart -> F&P InfoSmartServer
-> F&P InfoSmartAdministrator.

2. Click on Register Button
The following screen will appear. Click on the Register button.

3. Enter Your Details
The following form will appear. Enter in your Name, Organization and Serial Number [from the bottom of your CPAP unit] and click the Register button.

4. Login to InfoSmart™
The F&P InfoSmart™ system is now registered. The login screen for the F&P InfoSmart™ administrator will be displayed. To use the F&P InfoSmart™ client, close the screen below and open the F&P InfoSmart™ client. The registration will take effect within 12 hours or upon the next time the server is re-started.

Hope that helps!

Soferet [so- FEHR- et; Hebrew; feminine] noun: writer, author

"I love sleep. My life has the tendency to fall apart when I'm awake, you know?"
—Ernest Hemingway
12-01-2012 02:19 PM
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rogert42 Offline

Members

Posts: 4
Joined: Nov 2012

Machine: F&P Icon Premo
Mask Type: Nasal pillows
Mask Make & Model: Resmed Swift FX
Humidifier: Built in
CPAP Pressure: 6
CPAP Software: Other Software

Other Comments:

Sex: Male
Location: California

Post: #24
RE: Fisher & Paykel Icon Infosmart Software
(12-01-2012 02:19 PM)soferet Wrote:  Make sure you check your spam filter for email. It will come from noreply@software.fphcare.com.

Thanks so much for your reply. I have been checking my spam/junk folder - but nothing arrived there. I have used 2 different email accounts also, but still didn't receive an email after registration. Most odd.

(12-01-2012 02:19 PM)soferet Wrote:  3. Enter Your Details
The following form will appear. Enter in your Name, Organization and Serial Number [from the bottom of your CPAP unit] and click the Register button.

I followed your instructions, but the serial number on the bottom of my F&P Icon has 12 digits, and the form (in item 3) requires 21 digits (3-5-5-4-4). So the registration failed. I assume that the email you're supposed to receive after registering at the F&P website, contains this number.

I'll try registering again tomorrow. Thanks again.
12-03-2012 12:12 AM
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JJJ Offline

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Posts: 751
Joined: Apr 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: Most recent: Wisp, Pilairo, Mirage Vista
Humidifier: ResMed S9 Autoset
CPAP Pressure: 17-20
CPAP Software: SleepyHead

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Sex: Male
Location: USA 97217

Post: #25
RE: Fisher & Paykel Icon Infosmart Software
(12-03-2012 12:12 AM)rogert42 Wrote:  I'll try registering again tomorrow. Thanks again.

Fisher and Paykel's US heaadquarters is in Southern California - Irvine if I recall correctly. I called their 800 telephone number once, but I no longer have it handy. I think I found it on the net somewhere.
12-03-2012 12:34 AM
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SuperSleeper Offline

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Machine: PR System One REMstar Auto (DS560)
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CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

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Post: #26
RE: Fisher & Paykel Icon Infosmart Software
(12-03-2012 12:34 AM)JJJ Wrote:  Fisher and Paykel's US heaadquarters is in Southern California - Irvine if I recall correctly. I called their 800 telephone number once, but I no longer have it handy. I think I found it on the net somewhere.

Fisher & Paykel Appliances Inc.
Phone: 1.888.936.7872

If they can't give you direct info, they can probably tell you where to get it, at least.

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

12-03-2012 10:22 AM
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soferet Offline

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Posts: 20
Joined: Nov 2012

Machine: Fisher & Paykel Icon Auto
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX for Her - size XS
Humidifier: Fisher & Paykel Icon built-in
CPAP Pressure: 10-17cmH2O
CPAP Software: Other Software

Other Comments: Using F&P InfoSmart software. Mixed apnea (OSA/CSA) & severe hypopnea, dx'd February 2012

Sex: Female
Location: Minnesota

Post: #27
RE: Fisher & Paykel Icon Infosmart Software
My serial number is also 12 digits. The form I needed to enter it into was online, not in the InfoSmart software. The "register" button is supposed to open a window in your browser, where you input your info & SN. It sounds (?) like you're trying to input the info into the software window, not a browser window on F&P's site.

I think I can get you the direct URL tonight to register, rather than going through the InfoSmart Administrator. That would at least get you the email and your registation number. There is also a setup PDF on the InfoSmart CD that I found quite useful. Has pictures too. ;-)

Soferet [so- FEHR- et; Hebrew; feminine] noun: writer, author

"I love sleep. My life has the tendency to fall apart when I'm awake, you know?"
—Ernest Hemingway
12-03-2012 10:22 AM
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PaulaO2 Offline
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Moderators

Posts: 8,068
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #28
RE: Fisher & Paykel Icon Infosmart Software
If you are not getting the popup window, you may have your browser set to not allow them.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
12-03-2012 12:25 PM
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rogert42 Offline

Members

Posts: 4
Joined: Nov 2012

Machine: F&P Icon Premo
Mask Type: Nasal pillows
Mask Make & Model: Resmed Swift FX
Humidifier: Built in
CPAP Pressure: 6
CPAP Software: Other Software

Other Comments:

Sex: Male
Location: California

Post: #29
RE: Fisher & Paykel Icon Infosmart Software
Hi Everyone,

Seems I had older software that requires a different serial (21 digits). The new software is online and requires the Icon serial (as explained by Soferet above) - which is why the online form I was using didn't work - though you think F&P would send an email to let you know!. So I did get a serial for my version of the software and it worked fine.

Thanks for all your help.
12-05-2012 10:10 AM
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Tommy012175 Offline

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Posts: 46
Joined: Apr 2013

Machine: Icon
Mask Type: Nasal mask
Mask Make & Model: Respironics Easylife
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CPAP Software: Not using software

Other Comments:

Sex: Male
Location: OBX, NC

Post: #30
RE: Fisher & Paykel Icon Infosmart Software
Is it normal for usb icon to flash on the lcd on the Icon??? Just got mine thursday and just curious. Thanks.
04-21-2013 11:08 AM
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