What happens when you go into the import menu? Are you pointing SH at the top directory of the SD memory card? You should not point to the Datalog directory.
I go into the software via the desktop icon. It asks me to sign in. I do, I ask for the new update, it acts like it will do the update, but than it says 'failed'.
I get out of that screen and go to the next one where I chose the 5th icon listed - SD Import - the green bar works from left to right on bot of pc scr - and then, I click on day on the calendar and it shows 'no data' but shows AHI for Feb 6th. The AHI doesn't agree with what's on my S9 LED screen. The last date SH accepted graphical data was 1/30/13 which I assume is my data. So it looks like SH is unable to read all the data on the SD card after that point. The last calendar date showing is Feb 6th with AHI 5.34 but the S9 showed AHI as 3.1. SH hasn't picked up any AHI data since Feb 6th but I've copied the card in every am including 2/6, 2/7, 2/8, 2/9 and 2/10.
This is why I think I have an SD card problem. I've ony had the S9 Oct 2012.