I have already sounded off on these pages about my dismay at the price of CPAP machines here in Australia so I looked to the U.S. to import my own. I was after a RESMED Airsense S10 Auto with a Quattro mask. In Australia this lot could run to as high AUD $2700!!! That's when I came across an internet supplier called Second Wind. After initial inquiries (which my emails were replied to in a matter of minutes) I ended up buying a complete unit & mask for AUD $970 (inc. shipping) that had only been used for 29 hours. The unit was delivered to Australia in 6 days which included a new mask and a new heated air tube.
It took a couple of weeks to actually set my new machine up as I was still using the machine I had on trial for four weeks. When I checked the contents of the carry case the elbow that connect the heated air tube to the mask was missing.
I emailed Second Wind letting them know what I had found and the email I got back after a few minutes shocked me. It was a zero dollar invoice with delivery details of a new air tube elbow. No Argument, no hassle just great service.
We seem to yell loudest when we get poor service but this was definitely not my experience with this company. Again I hope the MODS will let this post stay as it is not a blatant plug as I do not have any association with this firm whatsoever (apart from being a customer). It is just a review of some great service I received.