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Good Service
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Wozzlegummich Offline

Preferred Members

Posts: 34
Joined: May 2015

Machine: RESMED Airsense S10 Auto
Mask Type: Full face mask
Mask Make & Model: Sleepweaver Anew (Fabric) & Resmed Quattro
Humidifier: Integrated / Climateline
CPAP Pressure: Ramp 6.1 to 13.0
CPAP Software: ResScan SleepyHead

Other Comments: CPAP Noob - Started May 2015. Use MyAir website for a high level view & SMS alerting.

Sex: Male
Location: Melbourne, AUSTRALIA

Post: #1
Smile Good Service
I just want to give a shout out to a company who have given me great service. I just it doesn't violate the commercial posts rule but I want to post it in the main section so the most people see it.

I have already sounded off on these pages about my dismay at the price of CPAP machines here in Australia so I looked to the U.S. to import my own. I was after a RESMED Airsense S10 Auto with a Quattro mask. In Australia this lot could run to as high AUD $2700!!! That's when I came across an internet supplier called Second Wind. After initial inquiries (which my emails were replied to in a matter of minutes) I ended up buying a complete unit & mask for AUD $970 (inc. shipping) that had only been used for 29 hours. The unit was delivered to Australia in 6 days which included a new mask and a new heated air tube.

It took a couple of weeks to actually set my new machine up as I was still using the machine I had on trial for four weeks. When I checked the contents of the carry case the elbow that connect the heated air tube to the mask was missing.

I emailed Second Wind letting them know what I had found and the email I got back after a few minutes shocked me. It was a zero dollar invoice with delivery details of a new air tube elbow. No Argument, no hassle just great service.

We seem to yell loudest when we get poor service but this was definitely not my experience with this company. Again I hope the MODS will let this post stay as it is not a blatant plug as I do not have any association with this firm whatsoever (apart from being a customer). It is just a review of some great service I received.
(This post was last modified: 06-26-2015 06:35 PM by Wozzlegummich.)
06-26-2015 05:51 PM
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parkerdt Offline

Advisory Members

Posts: 256
Joined: May 2015

Machine: ResMed A10 AutoSet
Mask Type: Other
Mask Make & Model: WISP, Nuance
Humidifier: Climate Hose and included humidifier
CPAP Pressure: 9
CPAP Software: SleepyHead

Other Comments: I alternate between WISP and fabric Nuance - like both!

Sex: Male
Location: Mebane, NC

Post: #2
RE: Good Service
On this testimonial, I will look to patronize this supplier whenever I can. Service wins the day for me, even over price.

Thanks for letting us know.

Dave
06-26-2015 07:46 PM
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DeepBreathing Offline
Wiki Editor
Moderators

Posts: 2,294
Joined: Sep 2013

Machine: Resmed S9 VPAP Adapt
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: Resmed H5i
CPAP Pressure: EPAP: 9 - 15 PS: 3 - 10
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Perth, Western Australia

Post: #3
RE: Good Service
Wozzlegummich is referring to supplier number 2 on the supplier's list. Link to the list at the top of every page: http://www.apneaboard.com/forums/Thread-CPAP-Supplier-List

We're happy to hear about good service. We just ask that you don't post links to suppliers.

DeepBreathing
Apnea Board Moderator
www.ApneaBoard.com


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INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
06-26-2015 07:57 PM
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OMyMyOHellYes Offline

Advisory Members

Posts: 915
Joined: Mar 2013

Machine: Respironics 560 Auto
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage FX
Humidifier: Respironics System One (no heated hose)
CPAP Pressure: 08.0-15.0 cm/H2O
CPAP Software: EncoreBasic

Other Comments:

Sex: Male
Location: Texas

Post: #4
RE: Good Service
SECOND list supplier is a really good vendor; their quick and friendly service is so surprising it will knock the
WIND out of you. IMO, they are THE
CPAP folks to go to. They listen. And WRT great service, they
DOT their I's and cross their T's. This means they
COMpare favorably to just about anyone on service and price.

OMMOHY
(This post was last modified: 06-26-2015 09:01 PM by OMyMyOHellYes.)
06-26-2015 08:50 PM
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bwexler Offline

Advisory Members

Posts: 563
Joined: Mar 2012

Machine: PRS 1 BiPAP autoSV Advanced, with Heated Tube humidifier
Mask Type: Nasal mask
Mask Make & Model: Sleepweaver √Član
Humidifier: Resperonics Heated Tube humidifier
CPAP Pressure: Max pressure 25.0 cm H20, Max
CPAP Software: SleepyHead EncorePro

Other Comments: CMS 50i with Software for SpO2

Sex: Male
Location: San Marcos, CA, USA

Post: #5
RE: Good Service
(06-26-2015 08:50 PM)OMyMyOHellYes Wrote:  SECOND list supplier is a really good vendor; their quick and friendly service is so surprising it will knock the
WIND out of you. IMO, they are THE
CPAP folks to go to. They listen. And WRT great service, they
DOT their I's and cross their T's. This means they
COMpare favorably to just about anyone on service and price.

OMMOHY

It is really great that neither of you posted a link and that you got the
Second best service anyone could
Wind up with.
06-26-2015 09:26 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #6
RE: Good Service
I've bought stuff from suppliers #2 and #10
Both ship overseas and good source
Supplier #10 sell masks parts, bits and pieces

With Australian dollar at such low rate, might be worth a while to shop for the machine locally, if one have hospital extra or extra cover, depend on the insurance, machine rebates vary from $500 to $1000 and covered with manufacturer warranty

Masks, cushions, hoses, water chambers, etc ... are different matter and insurance does not pay for them
They're expensive in Australia and need replacement every so often
06-27-2015 09:58 PM
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Wozzlegummich Offline

Preferred Members

Posts: 34
Joined: May 2015

Machine: RESMED Airsense S10 Auto
Mask Type: Full face mask
Mask Make & Model: Sleepweaver Anew (Fabric) & Resmed Quattro
Humidifier: Integrated / Climateline
CPAP Pressure: Ramp 6.1 to 13.0
CPAP Software: ResScan SleepyHead

Other Comments: CPAP Noob - Started May 2015. Use MyAir website for a high level view & SMS alerting.

Sex: Male
Location: Melbourne, AUSTRALIA

Post: #7
RE: Good Service
(06-27-2015 09:58 PM)zonk Wrote:  With Australian dollar at such low rate, might be worth a while to shop for the machine locally, if one have hospital extra or extra cover, depend on the insurance, machine rebates vary from $500 to $1000 and covered with manufacturer warranty

I did the sums with my (and other) Health Insurer's and it would have cost me $600 to get back $400!!

As for warranty, even if my US sourced S10 ends up a smoking pile of plastic and I have to buy another one from SecondWind I'll still be AUD$700 better off than if I had bought it in Australia.

As for service, RESMED don't want to speak to their clients if they can avoid it. They just refer you back to the retailers, therefore I am happy to deal with someone in the US. I think the tyranny of distance is long gone now.

I'm comfortable with my decision but I guess time will tell.
06-28-2015 05:17 PM
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