Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account


New Posts   Today's Posts

HDM Z2 international purchase
#1
HDM Z2 international purchase
Hi there,
I am liking the Z2 Auto travel Cpap 
They dont appear to be on sale here in Australia yet
If I buy from the US is there anywhere I can get warranty repairs in Australia if required
Oh-jeez
Electrical cord also different.
Any other observations
Cheers
Post Reply Post Reply



Donate to Apnea Board  
#2
RE: HDM Z2 international purchase
Just read some discouraging reports on the Z1.
Anyone have the Z2.
Post Reply Post Reply
#3
RE: HDM Z2 international purchase
(05-03-2019, 06:04 AM)Eatts29 Wrote: Just read some discouraging reports on the Z1.
Anyone have the Z2.

I too got all keen about a Z1, as prices have come down here in Aus....then I googled reviews...dOh!

I would like to find a smallish travel unit for my work duties

Z2 would be nice if they learn't from Z1 mistakes
Post Reply Post Reply
#4
RE: HDM Z2 international purchase
Remember, most people only post complaints and not favorable reports. I tend to take negative reports with a grain of salt. I would suggest that you randomly pick some of the reports to read. What one person complains about may not be a concern to you.
Post Reply Post Reply



Donate to Apnea Board  
#5
RE: HDM Z2 international purchase
(05-03-2019, 08:53 AM)Crimson Nape Wrote: Remember, most people only post complaints and not favorable reports.  I tend to take negative reports with a grain of salt.  I would suggest that you randomly pick some of the reports to read.   What one person complains about may not be a concern to you.

One major thing that worried me was the seemingly complete lack of customer support.....I would like to be assured that if I did have an issue with the device, that someone would actually care

But yes you are correct, most people will complain only
Post Reply Post Reply
#6
RE: HDM Z2 international purchase
HDM (Human Device Medical) was founded by Steve Moore & Tommy Eustis, both of whom were members of Apnea Board back when they launched the company and the Z1 family of machines.  At that time (2013-14), both Steve & Tommy were pretty responsive to our membership and provided us with copies of the Clinician and other manuals freely, and answered patient questions freely.

They've since sold the company to Breas Medical, and the company has basically turned into a bunch of nameless, faceless corporate drones who refuse to communicate with end-users, referring all questions to their DMEs.

Since the new Z2 machines have come out, I've reached out to HDM this past week only to be basically told "I'm sorry, we only work with DMEs, not patients, so please contact your DME".

Based upon my experiences with both Steve & Tommy in the beginning years, I had hoped that the company would become a trend-setter, by actually responding to end-user issues, rather than simply diverting questions to "their customer" (not you by the way-- their "customer" is now the DMEs).

I'm still trying to get ahold of a copy of the Clinician (provider) manuals for the new Z2 CPAP and Z2 Auto-CPAP machines.  HDM was of no help whatsoever.

I'm not impressed with the direction the company has taken.

You out there HDM execs?  Want to impress us?  Then email  us a copy of your Clinician Manuals and quit treating the actual USERS of your products as idiots who can't be trusted with having those materials.  The email is apneaboard@gmail.com

Heck, just use a disposable email address to send it from - that will give you plausible deniability... we're not going to hold you legally responsible for anything, so just try to live up to your company name and act like a HUMAN (as in Human Device Medical), rather than a scared-of-your-own-shadow, legal-department-driven corporate drone.

Annoyed-and-disappointed
SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.




#apneaboard
Post Reply Post Reply


Possibly Related Threads...
Thread Author Replies Views Last Post
  Recommendation on extension cord for international use vroomvroom 4 184 05-02-2019, 09:13 AM
Last Post: DaveL
  New to Apnea / CPAP - Avoid DME and Go Straight to Online Purchase? dreamstream 33 938 02-28-2019, 03:26 PM
Last Post: japers
  Making a date adjustment after international travel Zedoary 10 598 12-24-2018, 10:02 PM
Last Post: mesenteria
  Shop recommendation to purchase CPAP jakobankerhansen 5 644 10-18-2018, 10:02 PM
Last Post: jakobankerhansen
Angry Not using your therapy until you purchase equipment cleaning machine odiedoodie 31 1,622 10-17-2018, 06:01 PM
Last Post: Stom
  Purchase Made [Resmed A10] anonEmouse2004 3 373 09-21-2018, 06:42 PM
Last Post: kilowatt
Question HSA to cover Cpap purchase in Canada superboiler 6 520 05-31-2018, 10:58 PM
Last Post: DaveY


New Posts   Today's Posts






About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.