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HELP Please w/ ResScan and Win 8
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snuffles Offline

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Posts: 56
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Machine: ResMed S9 Elite
Mask Type: Full face mask
Mask Make & Model: Resmed Quatro
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CPAP Pressure: 17
CPAP Software: ResScan

Other Comments: Retired - No Kids - No responsibilities

Sex: Male
Location: Summer-Cruising the lake and Winter- Hiding in Kingston

Post: #1
HELP Please w/ ResScan and Win 8
I can't get RESSCAN to work.....

I used to have 4.2 and then stupid me I upgraded to Windows 8.1 and typical of the junk Microsoft puts out it removed all of my apps and I have to reload them...

So I downloaded 4.3 and I did not select the 3 drivers I let Windows get it and it won't work. It tells me no data device is available.

So I went back to 4.2... same thing.

Obviously the driver windows loads is wrong... typical.

I'm using an S8 machine so I can't use sleepyhead... and now ResScan won't work.... God I hate Windows.

Anyone know what to do... Please.
10-18-2013 09:44 PM
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PaulaO2 Offline
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Machine: S9 Autoset
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Location: western NC, USA

Post: #2
RE: HELP Please w/ ResScan and Win 8
I updated your thread title so the people with the answers can find it.

PaulaO2
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Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
10-18-2013 10:36 PM
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snuffles Offline

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Posts: 56
Joined: Jan 2013

Machine: ResMed S9 Elite
Mask Type: Full face mask
Mask Make & Model: Resmed Quatro
Humidifier: none
CPAP Pressure: 17
CPAP Software: ResScan

Other Comments: Retired - No Kids - No responsibilities

Sex: Male
Location: Summer-Cruising the lake and Winter- Hiding in Kingston

Post: #3
RE: HELP Please w/ ResScan and Win 8
Oh.. Ok... what did I do wrong to hide it..??
10-18-2013 11:29 PM
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snuffles Offline

Preferred Members

Posts: 56
Joined: Jan 2013

Machine: ResMed S9 Elite
Mask Type: Full face mask
Mask Make & Model: Resmed Quatro
Humidifier: none
CPAP Pressure: 17
CPAP Software: ResScan

Other Comments: Retired - No Kids - No responsibilities

Sex: Male
Location: Summer-Cruising the lake and Winter- Hiding in Kingston

Post: #4
RE: HELP Please w/ ResScan and Win 8
Well an update of what I've done for now and I'll bet there isn't a sole who can help me....

I have gone to the web site of the manufacturer for the 38 reader and procured the newest driver pack for Windows 8 and installed it.

I then installed the 4.3 ResScan, which now won't install at all in Windows 8.1.

So now: no ResScan, no drivers and there isn't enough words in the English language to describe my hatred for Windows.

I wish the guy who wrote Sleepyhead would mod it to read the data cards for the S8 machine.

So now I'm screwed.... Microsoft won't even answer a Support call they are so busy with 8.1 complaints after the release today.
10-18-2013 11:35 PM
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big_dave Online

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Joined: Apr 2012

Machine: PR System One DS560
Mask Type: Nasal pillows
Mask Make & Model: F&P Pilairo Q or ResMed Mirage Activa
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CPAP Pressure: 14 - 20
CPAP Software: SleepyHead

Other Comments: Former ResMed S8 Autoset II user

Sex: Male
Location: Eugene, Oregon

Post: #5
RE: HELP Please w/ ResScan and Win 8
I'm afraid you'll have to reformat to get ResScan to work. The ResScan card reader has a very old version of the ACR-38 firmware, and newer versions of the firmware are not compatible with ResScan. I'm sure that's why the updated driver didn't work for you. I learned this from a thread on another board about modifying a standard ACR-38 to read the S8 data card; success depended on the firmware version.

You may want to try version 3.16 of ResScan. I used it successfully during the summer edition of 2012 with a preview edition of Windows 8.

Windows 8 is an unbelievable mess, and 8.1 isn't much of an improvement. I just put the preview edition out of my misery yesterday. I bought a Mac after trying out an earlier preview edition of Windows 8 in late 2011. I'm dual-booting into Windows 7 to use ResScan.
10-19-2013 12:17 AM
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DOOM_NX Offline

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Posts: 155
Joined: May 2013

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Weinmann JOYCE SilkGel
Humidifier: ResMed H5i + ClimateLine (not using year-round)
CPAP Pressure: 5–16 cmH2O
CPAP Software: ResScan SleepyHead

Other Comments: 12/2011: Mild SAS (AHI 14.5) - 10/2013: Severe SAS (AHI 78.7) - Using AutoCPAP: AHI 1.4

Sex: Male
Location: Greece

Post: #6
RE: HELP Please w/ ResScan and Win 8
Another reason why Win8 blows. Sorry for the offtopic, but I'm staying with Win7 until a better OS comes out.
10-19-2013 03:59 AM
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me50 Offline

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Machine: resmed S9 VPAP Auto
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CPAP Software: SleepyHead

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Sex: Undisclosed
Location: USA

Post: #7
RE: HELP Please w/ ResScan and Win 8
(10-19-2013 03:59 AM)DOOM_NX Wrote:  Another reason why Win8 blows. Sorry for the offtopic, but I'm staying with Win7 until a better OS comes out.

I wanted to stay with Win7 but had no choice when my laptop crashed. I have gotten used to Win8 now but I don't like that I have to pay for Office that always came with Windows in the past. So, I don't have office now. Word and Excel is mostly what I used so when I have time, I will look into others to see what will work with my current docs.

As far as the S8 goes, I think I read that it has to use a specific card reader. Hoping someone with that machine or that had that machine will be able to help you with this. Sorry you are having so much trouble

This is a post from PaulaO2


Oh, and do not accept possession of an S8. They are outdated. They use a proprietary data card (you can only use ResMed's card) and proprietary card reader (you can only use their reader). Both are difficult to find.

--------------------------------------------------------------------------------
PaulaO2
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(This post was last modified: 10-19-2013 04:11 AM by me50.)
10-19-2013 04:06 AM
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me50 Offline

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Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #8
RE: HELP Please w/ ResScan and Win 8
(10-18-2013 09:44 PM)snuffles Wrote:  I can't get RESSCAN to work.....

I used to have 4.2 and then stupid me I upgraded to Windows 8.1 and typical of the junk Microsoft puts out it removed all of my apps and I have to reload them...

So I downloaded 4.3 and I did not select the 3 drivers I let Windows get it and it won't work. It tells me no data device is available.

So I went back to 4.2... same thing.

Obviously the driver windows loads is wrong... typical.

I'm using an S8 machine so I can't use sleepyhead... and now ResScan won't work.... God I hate Windows.

Anyone know what to do... Please.



Oh, and do not accept possession of an S8. They are outdated. They use a proprietary data card (you can only use ResMed's card) and proprietary card reader (you can only use their reader). Both are difficult to find.

--------------------------------------------------------------------------------
PaulaO2
Apnea Board Moderator
http://www.ApneaBoard.com

Breathe deeply and count to zen.
(This post was last modified: 10-19-2013 04:12 AM by me50.)
10-19-2013 04:09 AM
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DOOM_NX Offline

Preferred Members-2

Posts: 155
Joined: May 2013

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Weinmann JOYCE SilkGel
Humidifier: ResMed H5i + ClimateLine (not using year-round)
CPAP Pressure: 5–16 cmH2O
CPAP Software: ResScan SleepyHead

Other Comments: 12/2011: Mild SAS (AHI 14.5) - 10/2013: Severe SAS (AHI 78.7) - Using AutoCPAP: AHI 1.4

Sex: Male
Location: Greece

Post: #9
RE: HELP Please w/ ResScan and Win 8
(10-19-2013 04:06 AM)me50 Wrote:  I wanted to stay with Win7 but had no choice when my laptop crashed. I have gotten used to Win8 now but I don't like that I have to pay for Office that always came with Windows in the past. So, I don't have office now. Word and Excel is mostly what I used so when I have time, I will look into others to see what will work with my current docs.

Try LibreOffice. It's free and compatible with most MSOffice formats.
10-19-2013 05:19 AM
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snuffles Offline

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Posts: 56
Joined: Jan 2013

Machine: ResMed S9 Elite
Mask Type: Full face mask
Mask Make & Model: Resmed Quatro
Humidifier: none
CPAP Pressure: 17
CPAP Software: ResScan

Other Comments: Retired - No Kids - No responsibilities

Sex: Male
Location: Summer-Cruising the lake and Winter- Hiding in Kingston

Post: #10
RE: HELP Please w/ ResScan and Win 8
Thanks for the suggestions....

Well here's the next issue I ran into......

A friend dropped over with his Windows 7 PC so we loaded ResScan on his machine to see what might happen.

First we loaded the ACR38 drivers from the manufacturer and ran the program... "NO DEVICE DETECTED"

Then we removed all the drivers and selected the option from the ResScan program to load the ACR38 drivers. "NO DEVICE DETECTED"

During this last iteration we noticed that as soon as you plug in the ACR38 Windows in all it's magic automatically unloads whatever drivers we have installed and loads its own... thus: "NO DEVICE DETECTED".

So I've tried (now with assistance) Windows 8, 8.1, and 7 and it won't work on any of them.

i've decided that Windows is certainly a social operating system. No matter what you install users are compelled to join hundreds of web sites to chat with others to discover why whatever you have won't work.

I have 2 S8 machines and I'm not going to give them up. They work wonderfully. Unfortunately they use the ACR38 to read data.. that's their only drawback. I don't like the S9.. to big, and I'm forced to use a water reservoir to access a heated hose. (my S8 has the heated hose without reservoir) So I guess I'll just muddle on without the data now....

I'll also muddle on by dumping Windows. The only reason I ever kept it was to run ResScan. Thanks God I've always had Macs.
(This post was last modified: 10-19-2013 11:36 AM by snuffles.)
10-19-2013 11:34 AM
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