(11-16-2014, 06:06 PM)Angelika Wrote: I was just diagnosed with moderate sleep apnea and trialing a AirSense 10 with heated humidifier. I have 2 masks for trialling P10 (xs) and N10 small, I have a small face apparently.
I am renting the machine for a month and looking into buying one online. Here in Australia they are very expensive and cost half as much in the USA. Has anyone ordered one online with Supplier #10? Any problems with having it shipped over or customs? or warranty?
Appreciate any feedback thanks.
oh, I also have a sore nose using the pillows but they are quieter than the N10, I am only using it for 4 night so far and have been reading the forum posts on sore noses .
Yes Angelika, I have purchased from Supplier #10
(check the supplier list link above). I had the item delivered in 5 days by Fedex. I'm very happy with the whole process. I also hired a machine and mask here. My suggestion to you would be to use your months trial wisely and ensure that you get the correct fitting mask or nasal pillows etc, whatever you are comfortable with and you get good results with.
Once you have that right type for you, make sure you get the details of the mask or pillows so that you can order the same.
As for customs, they will be aware that it is medical equipment but you will need to pay a customs clearance fee which is around $50 mark, Fedex will contact you and request paynent before they release it for delivery. You will only need to pay this clearance fee if the total of your order including shipping costs and a conversion of that amount into Aussie dollars is over $1000 AU.
As the unit you are buying is from the USA the only way to get it repaired under warranty will be if you pay to have it shipped back to USA and also to have it shipped back here to Australia once it has been repaired.
Even in this unfortunate scenario, what you save by buying from US far out weighs any cost that you would incur sending it back and forth for repair.
I purchased a Resmed Airsense A10 Autoset for him with a FFM and saved $1500 AU on the quoted price here. Even if it cost me $200 for shipping back and forth for a warranty issue, I think you would agree that I would still be a mile infront.
Sorry for my rambling, hope this has helped you.