Great thing is I got a phone call on Good Friday (this is a paid holiday for Philips Respironics). They will be sending me postage paid envelope to send my old mask to Respironics when they return to the office on Monday. In turn, they will be replacing my Wisp at no charge. The interesting thing is this mask had only been in service 77 days.
There may be something to the post JJJ posted in this thread.
Quote:Knowing that the warranty is 90 days I took it to my DME today. I asked if the warranty was from Philips Respironics or from the DME. The nice lady (who recognized me and even remembered my name) said that the warranty was through the DME, and then went into the back room to call Philips Respironics. When she came back she told me that the Philips Respironics folks told her to go ahead and give me a new mask at no charge and to pick up the broken one and return it to them.
Then she said that the Philips Respironics people told her that some of the early Wisp masks went out with bad fabric. The problem has been resolved, so hopefully my replacement will not break.
Wonder if my mask slipped through the cracks.