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Help! My machine quit working.
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Kate Offline

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Posts: 85
Joined: Dec 2013

Machine: ResMed S9 VPAP S
Mask Type: Full face mask
Mask Make & Model: Philips Resperonics FitLife
Humidifier: ResMed S5i
CPAP Pressure: 8/4
CPAP Software: ResScan

Other Comments: VPAP always makes me feel like my avatar.

Sex: Female
Location: Poulsbo, Washington

Post: #1
Exclaimation Help! My machine quit working.
I'm in desperate need of help!

My sleep apnea doctor wanted me to get the Resmed 9 VPAP but my DME would not cover the machine, so I got it online. Now when something happens to the machine, the DME won't cover it.

After 6 months, the CPAP machine stopped blowing correctly. You know how if you pull the mask away from your face while the machine is on, you get the full force of the machine in your face? Well my machine has stopped blowing at the normal pressure.

When I put my hand on the mask during the time that the VPAP machine is on, I can hear a slight blowing but I can't feel any blowing. Also, I have noticed that all the water in the humidifier is still at the level that I put in the night before. I guess that means that air is passing over the water.

Has anyone out there had this problem and if so do you know how to fix it? If not, does anyone know where do I go to get it fixed? I'm so tired, I can hardly move.Sleep-on-pillow

Kate

:Using cpap then vpap since Feb.2013,
Kate
08-02-2014 07:11 PM
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weeble Offline

Advisory Members

Posts: 154
Joined: Feb 2012

Machine: Resmed AirSense Autoset For Her S10
Mask Type: Nasal mask
Mask Make & Model: Wisp and DreamWear
Humidifier: AirSense
CPAP Pressure: 6-18
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Female
Location: Gold Coast Australia

Post: #2
RE: Help! My machine quit working.
Hi Kate. Even though you bought it online - if new, it should still have warranty? I live in Australia and bought mine online from America, but I know if there is a problem, I can send it back to the states. Hope you find a resolution and get some sleep
08-02-2014 07:32 PM
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annbower1125 Offline

Preferred Members

Posts: 28
Joined: Jul 2014

Machine: Remstar Auto A-Flex
Mask Type: Full face mask
Mask Make & Model: Resmed Quattro FX
Humidifier: System One Heated Humidifier
CPAP Pressure: 4-20
CPAP Software: SleepyHead

Other Comments: find me on Facebook, Ann Margaret Simmons-Bower

Sex: Female
Location: Pinellas Park, Florida USA

Post: #3
RE: Help! My machine quit working.
could your filters be clogged on it? good luck that would have to be scary
08-02-2014 07:37 PM
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retired_guy Offline

Preferred Members-2

Posts: 2,744
Joined: Jan 2014

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10
Humidifier: ResMed
CPAP Pressure: 10.6/14, EPR 3
CPAP Software: ResScan SleepyHead

Other Comments: Is it bedtime yet?

Sex: Male
Location: Beautiful, albeit very wet Oregon Coast

Post: #4
RE: Help! My machine quit working.
Kate, check out a few things:

1. Check to be sure the air hose hasn't developed a leak. Take it off the back of the machine and see if you get air pressure without the hose connected.

2. Check to be sure the lid is secure on the water chamber. Disconnect the water chamber from the Resmed unit and see if you get pressure without the water reservoir connected.

3. Check to be sure nothing is blocking the air filter in the back of the machine. Make sure it isn't clogged from dirt or other debris.
08-02-2014 07:40 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #5
RE: Help! My machine quit working.
(08-02-2014 07:11 PM)Kate Wrote:  My sleep apnea doctor wanted me to get the Resmed 9 VPAP but my DME would not cover the machine, so I got it online. Now when something happens to the machine, the DME won't cover it.
The machine comes with two years warranty from the manufacturer, get in touch with online supplier
08-02-2014 07:42 PM
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Kate Offline

Preferred Members

Posts: 85
Joined: Dec 2013

Machine: ResMed S9 VPAP S
Mask Type: Full face mask
Mask Make & Model: Philips Resperonics FitLife
Humidifier: ResMed S5i
CPAP Pressure: 8/4
CPAP Software: ResScan

Other Comments: VPAP always makes me feel like my avatar.

Sex: Female
Location: Poulsbo, Washington

Post: #6
RE: Help! My machine quit working.
I sincerely appreciate everyone's quick response.

I had changed the filter two days before but I just took it off and looked as far in as possible. Nothing. Checked the hose for holes, checked with a new hose, nothing. So I will call the online site. I guess when it comes to machines, it is better not to pay half price because I am on my second replacement since January 2014. Maybe I can get them over the weekend.
Kate

:Using cpap then vpap since Feb.2013,
Kate
(This post was last modified: 08-02-2014 08:10 PM by Kate.)
08-02-2014 08:08 PM
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Sleepster Offline
Wiki Editor
Moderators

Posts: 4,993
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #7
RE: Help! My machine quit working.
Kate, you have a rather low pressure. Are you sure the machine isn't working properly? Is the ramp time set to zero? If not you'll get an even lower pressure during the ramp time.

Check to see if the machine is producing the correct pressure. With the machine on dunk the end of the hose in a tub of water. When you do this it will make bubbles in the water until you get the hose deep enough for the bubbles to stop. At a pressure of 4 cm H2O, the depth at which the bubbles stop should be 4 cm. Any deeper and there should be no bubbles, any shallower and there should be bubbles.

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
08-02-2014 10:05 PM
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surferdude2 Offline

Advisory Members

Posts: 1,077
Joined: Jul 2014

Machine: ResMed S9 AutoSet
Mask Type: Full face mask
Mask Make & Model: Mirage Quattro & Optilife
Humidifier: ResMed H5i @ #3 if nose breathing & #5 if mouth breathing
CPAP Pressure: 12 ~ 20 & 11 ~12 if nasal mask
CPAP Software: ResScan SleepyHead

Other Comments: Late stage 2 emphysema

Sex: Male
Location: Mousetown, Southern Illinois

Post: #8
RE: Help! My machine quit working.
(08-02-2014 10:05 PM)Sleepster Wrote:  Check to see if the machine is producing the correct pressure. With the machine on dunk the end of the hose in a tub of water. When you do this it will make bubbles in the water until you get the hose deep enough for the bubbles to stop. At a pressure of 4 cm H2O, the depth at which the bubbles stop should be 4 cm. Any deeper and there should be no bubbles, any shallower and there should be bubbles.

Thanks Sleepster for that po-boy manometer test method. There is a wealth of good instruction and friendly help on this forum. I'll try to add my 2¢ when I can be sure of whereof I speak. I don't have a formal ° in anything but have seen the elephant.

Thanks
08-02-2014 10:21 PM
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Kate Offline

Preferred Members

Posts: 85
Joined: Dec 2013

Machine: ResMed S9 VPAP S
Mask Type: Full face mask
Mask Make & Model: Philips Resperonics FitLife
Humidifier: ResMed S5i
CPAP Pressure: 8/4
CPAP Software: ResScan

Other Comments: VPAP always makes me feel like my avatar.

Sex: Female
Location: Poulsbo, Washington

Post: #9
RE: Help! My machine quit working.
I have been using CPAP fora year and a half, so I do know how the ramp pressure feels. But your test is fabulous! I will try that this evening, for sure and let you know what happens. Thank you so much.

Kate

:Using cpap then vpap since Feb.2013,
Kate
08-02-2014 11:14 PM
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PaytonA Offline
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Monitors

Posts: 3,007
Joined: Dec 2013

Machine: ResMed S9 VPAP Auto
Mask Type: Full face mask
Mask Make & Model: Resmed Mirage Quattro
Humidifier: H5i(distilled-top up)
CPAP Pressure: VAuto MinE14.0 MaxI 20.6 PS4.0
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Orange County,California

Post: #10
RE: Help! My machine quit working.
Kate,

I wanted to respond and, in fact, started to but I noticed that you have an SV Adapt machine and I am not familiar with it at all. If it has a smart start feature I would check first to see if the mask type is set to a full face mask. If it is not then check to see if there is a smart start feature and if there is check to make sure that it is not turned on. If it has smart start and it is turned on, this could cause at least some of the symptoms you are experiencing. It would also cause the machine to fail any flow testing.

best Regards,

PaytonA
08-03-2014 12:44 PM
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