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Hoping someone can help!!!
01-04-2013, 08:16 PM
thank you for all the help. I did successfully get into the clinicians settings. I found the smart start/stop option but it was already set to off. But the setting was greyed out and could not be changed. Slept with the machine last night and about 2 hrs after falling asleep it again turned off and again read ( over voltage fault) frustrating....... guess I might just have to send it out for repair
01-04-2013, 08:24 PM
Does anyone have any experience with any of the repair options listed in the supplier menu? what kind of costs can be expected?
01-04-2013, 09:39 PM
There may still be a warranty on it. I think it is 2 yrs.
I did some Google searching and you aren't the only one with the problem. One guy on another forum "fixed" it by accidentally dropping it. NOT recommend you do that, though! Other than that, it seems returning it for repair is the only option.
Any repair is going to be costly. If you have insurance, contact them and ask if it can be replaced or if they pay for repairs. Any DME would help you but they don't do repairs, just send them to the factory. They could loan you one to use in the meantime, although they'll probably charge rent.
If paying out of pocket, check out Supplier #2 in the supplier's list. You can get another S9 without the humidifier and save money.
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01-05-2013, 01:18 AM
(01-04-2013, 08:16 PM)apneastinks Wrote: thank you for all the help. I did successfully get into the clinicians settings. I found the smart start/stop option but it was already set to off. But the setting was greyed out and could not be changed. Slept with the machine last night and about 2 hrs after falling asleep it again turned off and again read ( over voltage fault) frustrating....... guess I might just have to send it out for repair
Autostart is iffy with a full face mask (FFM). If you set your S9 to "full face mask," it won't allow you to set autostart.
I believe this varies with the firmware version. Newer versions may allow you to set autostart, but it may not work even with it turned on with a FFM.
The problem is the anti-asphyxia valve on your mask make mean that as you inhale and exhale with the machine off, little to no air will go through the machine.
01-05-2013, 03:00 AM
ah ha . that makes perfect sense archangel!! Thank you.......now if we could figure out an easy cheap fix to stop my machine from going into over voltage fault, lol.
(01-04-2013, 08:24 PM)apneastinks Wrote: Does anyone have any experience with any of the repair options listed in the supplier menu? what kind of costs can be expected?
Hi, welcome to the forum!
I suggest you call ResMed, ask for Customer Service, give them the serial number of your machine, and ask if your machine is still under warrantee. They will know by your machine's serial number when it was manufactured.
The warrantee is good for two years PLUS 90 DAYS from date of manufacture, even if you do not have the original sales receipt. (Or, if you have the original purchase receipt showing when it was bought new, I suppose the warrantee would be 2 yrs from original purchase.)
I bought an S9 AutoSet secondhand and did not have a copy of the original sales invoice for when it was bought by original owner. I had intermittent problems with it. Called ResMed, who said the unit was manufactured 25 and a half months earlier and therefore was still under warrantee. Had to take it to a DME to get shipped to ResMed. (ResMed will not accept returns directly from customers.)
Took it to my favorite DME, who called ResMed and verified the unit was manufactured 25 and a half months earlier, and ResMed issued an RMA (Return Merchandise Authorization) to send it in for repair. At no cost, unit was shipped to ResMed, who simply repaired the unit free of charge and returned it. No shipping charges or anything. If it had been out of warrantee, ResMed would have checked out the machine and called back with the price to repair. I think there is no charge (except maybe for shipping, not sure) if you decline to have it repaired.
Membership in the Advisory Member group should not be understood as in any way implying medical expertise or qualification for advising Sleep Apnea patients concerning their treatment. The Advisory Member group provides advice and suggestions to Apnea Board administrators and staff on matters concerning Apnea Board operation and administrative policies - not on matters concerning treatment for Sleep Apnea. I think it is now too late to change the name of the group but I think Voting Member group would perhaps have been a more descriptive name for the group.
01-05-2013, 03:54 AM
another forum member had the same problem but did not come back let us know how the problem was fixed
just thought try another wall outlet and replace the filter
both suppliers #27 and 28 does cpap repair, give them a call and they might be able to tell you over the phone
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