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Hoping someone can help!!!
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apneastinks Offline

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Posts: 10
Joined: Jan 2013

Machine: Resmed S9
Mask Type: Full face mask
Mask Make & Model: unsure
Humidifier: unsure
CPAP Pressure: auto
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #21
RE: Hoping someone can help!!!
thank you for all the help. I did successfully get into the clinicians settings. I found the smart start/stop option but it was already set to off. But the setting was greyed out and could not be changed. Slept with the machine last night and about 2 hrs after falling asleep it again turned off and again read ( over voltage fault) frustrating....... guess I might just have to send it out for repair Sad
01-04-2013 08:16 PM
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apneastinks Offline

Members

Posts: 10
Joined: Jan 2013

Machine: Resmed S9
Mask Type: Full face mask
Mask Make & Model: unsure
Humidifier: unsure
CPAP Pressure: auto
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #22
RE: Hoping someone can help!!!
Does anyone have any experience with any of the repair options listed in the supplier menu? what kind of costs can be expected?
01-04-2013 08:24 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #23
RE: Hoping someone can help!!!
There may still be a warranty on it. I think it is 2 yrs.

I did some Google searching and you aren't the only one with the problem. One guy on another forum "fixed" it by accidentally dropping it. NOT recommend you do that, though! Other than that, it seems returning it for repair is the only option.

Any repair is going to be costly. If you have insurance, contact them and ask if it can be replaced or if they pay for repairs. Any DME would help you but they don't do repairs, just send them to the factory. They could loan you one to use in the meantime, although they'll probably charge rent.

If paying out of pocket, check out Supplier #2 in the supplier's list. You can get another S9 without the humidifier and save money.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
01-04-2013 09:39 PM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #24
RE: Hoping someone can help!!!
(01-04-2013 08:16 PM)apneastinks Wrote:  thank you for all the help. I did successfully get into the clinicians settings. I found the smart start/stop option but it was already set to off. But the setting was greyed out and could not be changed. Slept with the machine last night and about 2 hrs after falling asleep it again turned off and again read ( over voltage fault) frustrating....... guess I might just have to send it out for repair Sad

Autostart is iffy with a full face mask (FFM). If you set your S9 to "full face mask," it won't allow you to set autostart.

I believe this varies with the firmware version. Newer versions may allow you to set autostart, but it may not work even with it turned on with a FFM.

The problem is the anti-asphyxia valve on your mask make mean that as you inhale and exhale with the machine off, little to no air will go through the machine.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
01-05-2013 01:18 AM
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apneastinks Offline

Members

Posts: 10
Joined: Jan 2013

Machine: Resmed S9
Mask Type: Full face mask
Mask Make & Model: unsure
Humidifier: unsure
CPAP Pressure: auto
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #25
RE: Hoping someone can help!!!
ah ha . that makes perfect sense archangel!! Thank you.......now if we could figure out an easy cheap fix to stop my machine from going into over voltage fault, lol. Smile
01-05-2013 03:00 AM
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vsheline Offline

Advisory Members

Posts: 1,907
Joined: Jul 2012

Machine: S9 VPAP Adapt (USA Model# 36007, not better 36037 or 36067)
Mask Type: Full face mask
Mask Make & Model: F10 or SimPlus w/ 2Liners. MirageQuatro & Gecko gel pad
Humidifier: H5i
CPAP Pressure: 15 EPAP, PS 5-10
CPAP Software: ResScan

Other Comments: Marfan Syndrome, chronic bradycardia, occasional Cheyne-Stokes Respiration

Sex: Male
Location: California, USA

Post: #26
RE: Hoping someone can help!!!
(01-04-2013 08:24 PM)apneastinks Wrote:  Does anyone have any experience with any of the repair options listed in the supplier menu? what kind of costs can be expected?

Hi, welcome to the forum!

I suggest you call ResMed, ask for Customer Service, give them the serial number of your machine, and ask if your machine is still under warrantee. They will know by your machine's serial number when it was manufactured.

The warrantee is good for two years PLUS 90 DAYS from date of manufacture, even if you do not have the original sales receipt. (Or, if you have the original purchase receipt showing when it was bought new, I suppose the warrantee would be 2 yrs from original purchase.)

I bought an S9 AutoSet secondhand and did not have a copy of the original sales invoice for when it was bought by original owner. I had intermittent problems with it. Called ResMed, who said the unit was manufactured 25 and a half months earlier and therefore was still under warrantee. Had to take it to a DME to get shipped to ResMed. (ResMed will not accept returns directly from customers.)

Took it to my favorite DME, who called ResMed and verified the unit was manufactured 25 and a half months earlier, and ResMed issued an RMA (Return Merchandise Authorization) to send it in for repair. At no cost, unit was shipped to ResMed, who simply repaired the unit free of charge and returned it. No shipping charges or anything. If it had been out of warrantee, ResMed would have checked out the machine and called back with the price to repair. I think there is no charge (except maybe for shipping, not sure) if you decline to have it repaired.

Good luck,
--- Vaughn

Membership in the Advisory Member group should not be understood as in any way implying medical expertise or qualification for advising Sleep Apnea patients concerning their treatment. The Advisory Member group provides advice and suggestions to Apnea Board administrators and staff on matters concerning Apnea Board operation and administrative policies - not on matters concerning treatment for Sleep Apnea. I think it is now too late to change the name of the group but I think Voting Member group would perhaps have been a more descriptive name for the group.
(This post was last modified: 01-05-2013 03:46 AM by vsheline.)
01-05-2013 03:44 AM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #27
RE: Hoping someone can help!!!
another forum member had the same problem but did not come back let us know how the problem was fixed
http://www.apneaboard.com/forums/Thread-Resmed-S9-Cuts-out

just thought try another wall outlet and replace the filter
both suppliers #27 and 28 does cpap repair, give them a call and they might be able to tell you over the phone
01-05-2013 03:54 AM
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