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How many of you returned your first machine
#11
(07-29-2015, 09:41 AM)kally Wrote: I had a great nearly silent loaner and now I have bought my own model (slightly different) it is not silent at all. How many people had to work with their supplier to iron out glitches or get a different machine?

It seems there are so many things that can go slightly wrong. i want to make the supplier give me the machine that works for me, but I don't want a big fight. I am paying for this out of my own pocket. Thoughts?

I was given a different machine from the one prescribed. When I confronted the DME, supposedly they ordered a replacement. Not exactly the info you're looking for, but I will be returning my first machine. (BTW, using my insurance is going to save me $4.28 over 13 months vs self pay.)
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#12
I'm picking up a replacement for my just over 30 days used ASV on Monday. It had a burning plastic odor and makes occasional odd noises although less often now. But it messes up the onscreen data and the modem sent data so I don't trust it. The DME said Respironics refused to exchange it but I called them directly and they shipped one to the DME for me.
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#13
yes. I didn't know I could return it ... so suffered with wrong machine for 9 months. When i said I was returning it, they got busy and gave me a different machine and it works great. I now have the ResMed Air Sense 10 Autoset. but .. I wish I had the ResMed A10 for Her. not sure they will change it for me since I am doing so much better. ?? Look on this site for the machine recommendations.. very helpful.
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