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How many of you returned your first machine
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baconjurer Offline

Members

Posts: 12
Joined: Jul 2016

Machine: Resmed AirSense 10 autoset
Mask Type: Nasal pillows
Mask Make & Model: Airfit P10 for her
Humidifier: unsure
CPAP Pressure: 8-13
CPAP Software: SleepyHead

Other Comments:

Sex: Female
Location: California

Post: #11
RE: How many of you returned your first machine
(07-29-2015 09:41 AM)kally Wrote:  I had a great nearly silent loaner and now I have bought my own model (slightly different) it is not silent at all. How many people had to work with their supplier to iron out glitches or get a different machine?

It seems there are so many things that can go slightly wrong. i want to make the supplier give me the machine that works for me, but I don't want a big fight. I am paying for this out of my own pocket. Thoughts?

I was given a different machine from the one prescribed. When I confronted the DME, supposedly they ordered a replacement. Not exactly the info you're looking for, but I will be returning my first machine. (BTW, using my insurance is going to save me $4.28 over 13 months vs self pay.)
07-16-2016 06:29 PM
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bons Offline

Preferred Members

Posts: 26
Joined: Jun 2016

Machine: Respironics bipap ASV
Mask Type: Nasal mask
Mask Make & Model: F&P Eson
Humidifier: heated humidifier
CPAP Pressure: minIpap 5, minps 0
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #12
RE: How many of you returned your first machine
I'm picking up a replacement for my just over 30 days used ASV on Monday. It had a burning plastic odor and makes occasional odd noises although less often now. But it messes up the onscreen data and the modem sent data so I don't trust it. The DME said Respironics refused to exchange it but I called them directly and they shipped one to the DME for me.
07-16-2016 08:09 PM
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Mary Anna Offline

Members

Posts: 18
Joined: Jul 2016

Machine: Air Sense 10
Mask Type: Nasal mask
Mask Make & Model: Phillips Wisp
Humidifier: Air Sense 10
CPAP Pressure: 10
CPAP Software: ResScan

Other Comments: EPR setting on 3 this is helped me.

Sex: Female
Location: TX

Post: #13
RE: How many of you returned your first machine
yes. I didn't know I could return it ... so suffered with wrong machine for 9 months. When i said I was returning it, they got busy and gave me a different machine and it works great. I now have the ResMed Air Sense 10 Autoset. but .. I wish I had the ResMed A10 for Her. not sure they will change it for me since I am doing so much better. ?? Look on this site for the machine recommendations.. very helpful.
07-16-2016 08:52 PM
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