I don't think that's unreasonable.
Well, they won't send me a statement, but after failed attempts to figure this out by communicating with the employee at the DME who sends my supplies, I finally asked to speak with a supervisor.
It turns out the credit on my account was not due to me being overcharged for my CPAP machine. Oh no, we don't call it that. It's called an overpayment. Silly me. I thought that when they delivered my CPAP and told me I owed them $390, it was a charge. So I wrote a check. Wrote another for $260 two weeks later when they delivered my BiPAP and took back the CPAP.
So, at the end of the conversation I was told that I shouldn't stress out over this. I should just relax and try to sleep well and trust that they are charging me the correct amounts.
Yes, she really did say that!
Apnea Board Moderator