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How to know if Resmed Airsense 11 is brand new?
#1
How to know if Resmed Airsense 11 is brand new?
New CPAP user here. I am supposed to pick up a Resmed Airsense 11 from the DME tomorrow morning, but my understanding is the DME may try to give me a used machine if I'm not careful.

I read in the Wiki (and of course I can't find it now) that there are two different settings I ought to be able to check to make sure the machine isn't used. One setting can be surreptitiously reset by the DME, but the other can't, so I ought to be checking both.

Can anyone point me to resources on how to identify and access those two settings on the Resmed Airsense 11? I can't seem to locate it on my own and appreciate any help.

-LordHelmet
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#2
RE: How to know if Resmed Airsense 11 is brand new?
In the about menu in the clinician menu. Hold 2 fingers on the screen for several seconds. You should see 0 hours, maybe one if it was setup ahead of time.
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#3
RE: How to know if Resmed Airsense 11 is brand new?
Run hours is not resettable. User hours can be reset. Plug in the machine and use this procedure to get to the Clinical Menu and About, then look for Run-Hours. https://www.apneaboard.com/resmed-airsen...setup-info
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#4
RE: How to know if Resmed Airsense 11 is brand new?
Thanks to you both for these replies. I was able to check following your advice and feel confident my new machine is actually new.

Now onto my first night with CPAP. Cheers.

-LordHelmet
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#5
RE: How to know if Resmed Airsense 11 is brand new?
After finding run hours of 150 on my 'NEW' machine I called and asked about it. Evidently they can sell  used machines that have less than some number of hours on them.
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#6
RE: How to know if Resmed Airsense 11 is brand new?
To me, it is undesirable to trash a perfectly serviceable machine that can help a person to sleep well for five years, even if it gets to that person every slightly used.  We're talking a whopping 1.3% of its expected life cycle.
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#7
RE: How to know if Resmed Airsense 11 is brand new?
I don't think anyone wants serviceable machines "trashed" - or at least, I don't. But I also don't want to be lied to by the DME. If they simply disclosed up front if a machine was new or used we could make our own informed choice about which we prefer, whatever our reasons. I believe we have a right to that as patients. Unfortunately, we're put in the position of having to defensively do a lot of legwork to be able to make that choice. That is not right.

-LordHelmet
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#8
RE: How to know if Resmed Airsense 11 is brand new?
When I received my "new" ResMed AirSense 10 AutoSet, it had 52 hours on it. 

I didn't find that out though, until after I became a member on here and was told how to go about verifying it.
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#9
RE: How to know if Resmed Airsense 11 is brand new?
If your cpap is covered by insurance and the DME sells you even a "slightly" used machine but charges the insurance for a new machine is that not insurance fraud by the DME?

Even big box stores discount "open box" and "display" models.  Too bad an extension of our health system can't be that transparent. 

No need to trash it. Just don't be shady, let folks decide if they want new, charge less for used.

Shady racket.
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