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Humidifier Problem PRS1
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DianaK Offline

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Posts: 2
Joined: Jan 2014

Machine: Philips-Respironics PR System One Series One
Mask Type: Nasal mask
Mask Make & Model: respironics
Humidifier: respironics
CPAP Pressure: 14
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #1
Humidifier Problem PRS1
Help! I have a Philips-Respironics PR System One Series Machine. Each night I dutifully fill the water chamber for the humidifier, and each morning, the chamber is still full--the humidifier is not working! I have checked both the regular and clinician settings, and everything *seems* to be turned on correctly (humidifier set to 5, etc.). I just got it back from the repair center, and after paying $90, it STILL doesn't work? Can anyone tell me what might be wrong?
01-19-2014 10:08 PM
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Gabby Offline

Preferred Members-2

Posts: 665
Joined: Dec 2013

Machine: ResMed AirSense 10 AutoSet For Her
Mask Type: Nasal pillows
Mask Make & Model: Philips Nuance Nasal Mask
Humidifier: ResMed AirSense 10 For Her
CPAP Pressure: 8-14
CPAP Software: SleepyHead

Other Comments:

Sex: Female
Location: Sunshine Coast, Qld., Australia.

Post: #2
RE: Humidifier Problem
(01-19-2014 10:08 PM)DianaK Wrote:  Help! I have a Philips-Respironics PR System One Series Machine. Each night I dutifully fill the water chamber for the humidifier, and each morning, the chamber is still full--the humidifier is not working! I have checked both the regular and clinician settings, and everything *seems* to be turned on correctly (humidifier set to 5, etc.). I just got it back from the repair center, and after paying $90, it STILL doesn't work? Can anyone tell me what might be wrong?
Hi Diana, sorry I can't help, I just feel for you. What did the repair guy say? Did he fix anything? Have you phoned him since you have brought it home and told him it is still not working? Maybe he could guide you through the process of it all.
Sorry, really wish I could be of some help for you. Hopefully someone with same machine will see your call for help. Good luck.
PS maybe ring Philips, that's what I would be doing.

Sleep Tight...
Gabby
01-20-2014 01:09 AM
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PaulaO2 Offline
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Posts: 8,068
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #3
RE: Humidifier Problem PRS1
DianaK, I updated your subject line so that the people with the ability to help you can get here quicker.

PaulaO2
Apnea Board Moderator
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01-20-2014 01:14 AM
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me50 Offline

Advisory Members

Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #4
RE: Humidifier Problem PRS1
DianaK there should be some troubleshooting info in the book that came with your humidifier. Check there and see if you can find a problem that matches what your humidifier is or isn't doing.
01-20-2014 01:15 AM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #5
RE: Humidifier Problem PRS1
(01-19-2014 10:08 PM)DianaK Wrote:  I have checked both the regular and clinician settings, and everything *seems* to be turned on correctly (humidifier set to 5, etc.).
Try classic mode, uses more water but might have to keep an eye for any rainout. If rainut occur , lower the setting a notch and get a hose cover

From the manual:
• Humidifier - This setting allows you to choose the desired humidity setting: 0, 1, 2, 3, 4 or 5. If the System One humidity control has been disabled, the classic style of basic temperature controlled heated humidification will be used and the display will show: 0, C1, C2, C3, C4 or C5 for these settings. This will only display if the humidifier is attached
01-20-2014 02:33 AM
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Moriarty Offline

Advisory Members

Posts: 270
Joined: Jul 2012

Machine: Respironics REMStar 50 Series Auto
Mask Type: Nasal pillows
Mask Make & Model: Fisher & Pakel Pilairo Q
Humidifier: Respironics System One
CPAP Pressure: 8.5-20 (average 9.4)
CPAP Software: SleepyHead

Other Comments: Image above is my CPAP machine...

Sex: Male
Location: Toowoomba - Qld - Australia

Post: #6
RE: Humidifier Problem PRS1
In what way is it not working?

When you press the start button:
Does the humidifier light (the little steam Icon on the left of the knob) come on?
Does the Humidity number beside the knob come on?

Mine has an issue where the humidifier doesn't work after I have transported the machine. I slap it around a bit and it is OK again until my next trip.
01-20-2014 06:08 AM
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Krusher Offline

New Members

Posts: 3
Joined: Dec 2013

Machine: Philips Respironics Remstar Pro C-Flex+
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage-FX
Humidifier: Philips System One
CPAP Pressure: 11 cm H2O
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Canada

Post: #7
RE: Humidifier Problem PRS1
Try what Zonk said.

I have the same humidifier and turning off the system one humidification and using manual settings should definitely work.

If it still doesn't work call back your repairman because there is something physically wrong with the unit.
01-20-2014 11:24 PM
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APAAW Offline

Preferred Members

Posts: 54
Joined: Nov 2013

Machine: Respironics 660 BiPAP Series One
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: Respironics Series One
CPAP Pressure: 9.5 - 13.5 BiPAP
CPAP Software: SleepyHead

Other Comments: My second time on CPAP, finally successfully

Sex: Male
Location: Kansas USA

Post: #8
RE: Humidifier Problem PRS1
If it's one of the newer System One machines (560, 660) pressing down and holding the control knob for 5 seconds or more should turn on the humidifier pre-heat (for 30 minutes). The humidifier indicator light should come on to confirm it, without the fan running. Wait a few minutes, remove the humidifier reservoir, and see if it's warmed up.

Please let us know the specific model number, and someone more familiar with your model may be able to advise you better.
01-21-2014 11:00 PM
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