Despite lots of advice to my first thread, about retrieving the SH password, I'm still stuck. Advisory Member AlanE has been wonderful with his advice, and I am following the instructions given in the sticky at the top of this forum about downloading it. I've never had problems downloading software before, but I keep hitting roadblocks.
I completely removed SH from my computer and started over and didn't get as far this time as the first. The only difference is that I used Firefox the first time and IE this time. Firefox has decided to lock me out--won't take my Yahoo screen name or password today.
Question !. I selected the 64 bit, zipped version. It is in my Downloads file. Do I first unzip it as the directions say. If I right click on the file folder there is an Extract All selection. Is this how it is unzipped?
Question 2. Once it is unzipped I then locate the SH application exe file to launch the program according to the instructions. I can right click this exe file to create a shortcut for further use it says. I missed this on my first try. Am I on the right track?
Question 3. When you do get it launched and first open it you have the Profile builder screen. User name I get, but can someone explain the Password Protect Profile? Is this a new password just for SH or the password for apneaboard.com? This is where I went astray on the first try.
I so appreciate the help freely given on this forum--especially from AlanE. I am a forum admin on a private recreational vehicle site and know how important support from those having actual experience with a product is and I have learned so much. I'm feeling pretty dumb at this point--at 74 my brain has slowed down (hopefully speeding up now that I'm dealing with the sleep problem!)