(03-19-2014, 12:06 PM)nsheaffer Wrote: Nice. I have one too.
My Local Ap***(Not sure if I am allowed to say exactly who it was) Healthcare office took 19 days to get me my new CPAP machine. Paid for it Feb 27th and received it March 18th. Was told that they simply overlooked the order. Branch manager apologized and delivered it in person to me at work yesterday. I had called the local office many times and could never get past the waiting for rep message. Several emails to corporate and I finally got a call from the branch manager. LOL. I was beginning to think that they took my money and closed the branch down or something.
If you stay with this DME, be prepared. My insurance company is coaching their billing department because of their screw ups. They billed my insurance company for supplies I never got and I am not the only one or my insurance company wouldn't be coaching them. I left them after 4 months, 4 nightmare months and they still have not fixed the over billing and it is now 7 months later. I returned my machine and I am so glad not to be dealing with them anymore.