I'm new to this board. I need to fire Apria Healthcare and find a CPAP supplier that will work with my insurance company.
My experience with Apria continues to get worse. The final blow was when I called them to let them know I wanted to try a new mask, the Resmed Swift NX Nano. They told me I would have to come in for a fitting. I agreed and went to their office yesterday in a snow storm. When I arrived they didn't have or know about the mask I asked about. They showed me something similar which was a Resmed Air Fit. There was no fitting. They just plopped it on the table and had me sign for it. I tried this mask last night and it's no good. There's no way to properly adjust it and it blows air in my eye. I can't use this mask
Apria also never gets my order right. They constantly send me the wrong parts, parts that don't even work on my machine, and parts I don't even need. I am done with these people and am firing them.
Any suggestions on a good company that will work with my insurance? I'm going to talk to my Dr. and insurance company too but would appreciate any references.