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Import crashes
#1
Just loaded the broken GL version of SH.  Every time I try to import, the app recognizes my SD card, and the model of my CPAP (Respironics REMStar Auto A-Flex), then crashes between 6-14% completion.  I can restart and retry, but get the same result each time.  Would appreciate any suggestions.  Thank you.
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#2
Hi dfhoover - Welcome

Have you tried copying the SD card data to a directory on your computer then try importing it for there?
______________________
Useful Links -or- When All Else Fails:
Posting SleepyHead Charts in 5 Easy Steps
Robysue's Beginner's Guide to Sleepyhead
Apnea Helpful Tips
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#3
Yes, I did try that.  Same response...crash (the application has stopped working).  Thanks.
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#4
If Windows, have you tried:
Run as administrator?
Run in compatibility mode?
                                                                                                                                                                                  
Please organize your SleeyHead screenshots like this.
I'm an epidemiologist, not a medical provider. 
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#5
Thanks for the input.  I had not tried that, but have now, both as admin and in compat mode.  Still the same result.
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#6
You are not the first to report something like this. What is the directory path to SleepyHead? I'm wondering if this may be a cause.
______________________
Useful Links -or- When All Else Fails:
Posting SleepyHead Charts in 5 Easy Steps
Robysue's Beginner's Guide to Sleepyhead
Apnea Helpful Tips
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#7
and what version of windows are you using - as specific as possible - and 32 or 64Bit.
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#8
I'm attempting to use Sleepyhead for the first time (need to generate a compliance report for my DOT Medical Card exam). Currently using a Phillips System One CPAP. I've tried the sleepyhead installation on 2 different machines (one an HP Pavillion g4 running Win7, the other a Lenovo Ideapad running Win8.1) Both install properly, but crash when attempting to importing data from SD. Consistently crashes with import at 2%. HELPPPP!!!!
Thanks!
--kyle
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#9
(03-15-2017, 04:10 PM)koolAnim8r445 Wrote: I'm attempting to use Sleepyhead for the first time (need to generate a compliance report for my DOT Medical Card exam). Currently using a Phillips System One CPAP. I've tried the sleepyhead installation on 2 different machines (one an HP Pavillion g4 running Win7, the other a Lenovo Ideapad running Win8.1) Both install properly, but crash when attempting to importing data from SD. Consistently crashes with import at 2%. HELPPPP!!!!
Thanks!
--kyle

For a compliance report I recommend you use EncoreBasic which is the Philips Respironics software.  It is very easy to produce a compliance report from this software, and is the "professional" software a reviewer will be accustomed to seeing.  Get it free here: http://www.apneaboard.com/forums/Thread-...hines-only

We can work on solving Sleepyhead problems, but for the compliance report, Encore is what you want.
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