(03-12-2012, 08:48 PM)zonk Wrote: At issue: Online retailers who sell CPAPs at prices so discounted that they can't afford to offer follow-up service, maintenance or education. The result: Very low compliance.
"We view this as a quality issue," added Stefan Elterich, vice president of sales, North America. "If the follow up care isn't there, it ultimately
reflects on our products and the quality of therapy they provide. From that standpoint, this policy serves our interests in providing high quality therapy."
That's a pile of B.S. It's like saying car dealers should be required to provide driver education with every car purchase. Although the skill level required for managing one's own CPAP treatment is greater than I expected, driving a car takes far more skill.
With any purchase you can choose either a full service retailer or a discounter. Common sense tells you to go to the full service retailer if you require their higher level of service, or to the discounter if you know exactly what you need.
CPAP patients would be better served if patient education was provided, similar to that received by diabetes patients. Such education should begin immediately after screening and before the diagnostic sleep study. It should be provided in a clinical setting, preferably at the sleep center. It also should be independent of the DME to avoid a financial conflict of interest.