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Is My CPAP a new machine?
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me50 Offline

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Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #1
Is My CPAP a new machine?
I was looking at the usage on my CPAP that I got on September 10.

It shows I used the machine for 308.8 hours but the run time is 399 hours.

Can someone explain this to me before I call the DME?

(FYI: Yesterday I got a call from a private number and I just don't answer those calls. A voice mail was left and said this is APRIA calling and they left a phone number, no name, not what they wanted, not what department was calling, and asked me to call them, etc. I called and there were no notes about who called. Concerned because I had just ordered a mask, I asked for a supervisor. I was then told that she wasn't sure who called but said there were notes from an employee named Natashia, who works from home, saying my mask was sent out. So, I am supposed to call the DME but am not told why, who to ask for, etc. Seems a bit unprofessional and a huge waste of my time, to say the least
10-17-2013 08:00 AM
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DOOM_NX Offline

Preferred Members-2

Posts: 155
Joined: May 2013

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Weinmann JOYCE SilkGel
Humidifier: ResMed H5i + ClimateLine (not using year-round)
CPAP Pressure: 5–16 cmH2O
CPAP Software: ResScan SleepyHead

Other Comments: 12/2011: Mild SAS (AHI 14.5) - 10/2013: Severe SAS (AHI 78.7) - Using AutoCPAP: AHI 1.4

Sex: Male
Location: Greece

Post: #2
RE: Is My CPAP a new machine?
Well... If the machine came with 90 hours of runtime, I'd consider it second hand.
10-17-2013 08:05 AM
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Bobshouse Offline

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Posts: 58
Joined: Aug 2012

Machine: Resmed S9 Auto
Mask Type: Nasal pillows
Mask Make & Model: Tap Pap or The Breeze
Humidifier: Resmed H5I
CPAP Pressure: 10 Auto to 20
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Central California

Post: #3
RE: Is My CPAP a new machine?
Your machine was "newer" than mine when I first got it. Mine had 138 hours on it.

I don't know how many hours they put on the machines testing/working on the motors.

What version of the firmware do you have?
10-17-2013 08:07 AM
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me50 Offline

Advisory Members

Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #4
RE: Is My CPAP a new machine?
(10-17-2013 08:07 AM)Bobshouse Wrote:  Your machine was "newer" than mine when I first got it. Mine had 138 hours on it.

I don't know how many hours they put on the machines testing/working on the motors.

What version of the firmware do you have?

Yea, but if I am sold a new machine, I expect a NEW machine. I don't know for sure. How would I find this out other than by calling Resmed? Thanks.

I do know that, in my state, when purchasing a new car, they have to have 25 miles on it (not so sure why). 25 is one thing but 90 is another and I would consider that a used car/machine, device. Oh-jeez
(This post was last modified: 10-17-2013 08:15 AM by me50.)
10-17-2013 08:12 AM
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justMongo Offline

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Posts: 3,855
Joined: Sep 2013

Machine: ResMed VPAP Auto (S9)
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: ResMed H5i
CPAP Pressure: 18 IPAPmax - 11 EPAPmin, PS=5
CPAP Software: Other Software

Other Comments: μολὼν λαβέ

Sex: Male
Location: Калифорния

Post: #5
RE: Is My CPAP a new machine?
I'd call Resmed's San Diego office and ask.
+1 (858) 836-5000
+1 (800) 424-0737 (toll free)

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
10-17-2013 08:31 AM
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me50 Offline

Advisory Members

Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #6
RE: Is My CPAP a new machine?
(10-17-2013 08:31 AM)justMongo Wrote:  I'd call Resmed's San Diego office and ask.
+1 (858) 836-5000
+1 (800) 424-0737 (toll free)

Thank you! I will do that when they open!
10-17-2013 08:34 AM
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skyler Offline

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Posts: 75
Joined: May 2013

Machine: Respironics ASV
Mask Type: Nasal mask
Mask Make & Model: Respironics Wisp
Humidifier: System One Respironics
CPAP Pressure: 8-12-20
CPAP Software: Not using software SleepyHead

Other Comments: Diagnosed February 2008

Sex: Undisclosed
Location: Norfolk, Virginia

Post: #7
RE: Is My CPAP a new machine?
me50, I would not get too concerned. My therapy hours are always less then the blower hours. If the machine senses your mask isn't on it won't record therapy hours. Another consideration- perhaps the DME went the extra mile and tested the machine prior to disbursing. I know DME's can be a headache, but make a friend of a tech at their office and try nicely to get the skinny. I know you're right to be concerned, but people respond differently to your concerns if you don't make them defensive.
I made my DME take back an ASV when they gave me an older version than currently at on line retailers. They actually, and the Respironics rep, too, lied to me about the machine. I had to go beyond concerned to stating I would return the machine- it was a rental, and rent from someone else.
Keep us posted and good luck.
Oh yes, it's always good to establish a friendly relationship with the tech. I've found out when I do that and ask intelligent questions that show I know my stuff they respond in kind. So many people put their unit in the closet after a couple of rough nights the techs can get to be jaded. Show them a compliant, educated, and interested patient and you may be pleasantly surprised.
10-17-2013 09:10 AM
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DOOM_NX Offline

Preferred Members-2

Posts: 155
Joined: May 2013

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Weinmann JOYCE SilkGel
Humidifier: ResMed H5i + ClimateLine (not using year-round)
CPAP Pressure: 5–16 cmH2O
CPAP Software: ResScan SleepyHead

Other Comments: 12/2011: Mild SAS (AHI 14.5) - 10/2013: Severe SAS (AHI 78.7) - Using AutoCPAP: AHI 1.4

Sex: Male
Location: Greece

Post: #8
RE: Is My CPAP a new machine?
I wouldn't worry about the machine, but for the price I paid for a used good.
10-17-2013 09:24 AM
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me50 Offline

Advisory Members

Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #9
RE: Is My CPAP a new machine?
(10-17-2013 09:10 AM)skyler Wrote:  me50, I would not get too concerned. My therapy hours are always less then the blower hours. If the machine senses your mask isn't on it won't record therapy hours. Another consideration- perhaps the DME went the extra mile and tested the machine prior to disbursing. I know DME's can be a headache, but make a friend of a tech at their office and try nicely to get the skinny. I know you're right to be concerned, but people respond differently to your concerns if you don't make them defensive.
I made my DME take back an ASV when they gave me an older version than currently at on line retailers. They actually, and the Respironics rep, too, lied to me about the machine. I had to go beyond concerned to stating I would return the machine- it was a rental, and rent from someone else.
Keep us posted and good luck.
Oh yes, it's always good to establish a friendly relationship with the tech. I've found out when I do that and ask intelligent questions that show I know my stuff they respond in kind. So many people put their unit in the closet after a couple of rough nights the techs can get to be jaded. Show them a compliant, educated, and interested patient and you may be pleasantly surprised.

I don't turn my machine on until my mask is on and I turn the machine off before I take my mask off. Provided that I didn't do that, for one month, that wouldn't add 90 plus hours of run time to the machine. However, I have done or will do the following 2 things: Left a message for the RT and will call Resmed for all info on my machine as well as the version of the firmware (I think that is what someone called it) I have. I have been VERY friendly with the RT's. They know I am compliant b/c I took my card in for download Tuesday. I have been very nice to the RT's even though I have been given different information about the same topic depending on which one you talk with. The reason I found out about the inconsistencies is because I went in with my SD card (16 mile trip one way) only to find out that they were able to download the info from my machine and did not call me to tell me that they were able to retrieve it and save me the trip. The reason I drove all the way there is because one of the RT's told me that they could only download the information from my machine from the time I got the wireless modem forward which obviously was not correct.

I definitely don't have time to try and catch them giving me misinformation but when it happens, I certainly am frustrated but I don't scream and yell at them for it!!

Thank you very kindly for all of the advice and help all of you have given me!!
(This post was last modified: 10-17-2013 09:30 AM by me50.)
10-17-2013 09:25 AM
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skyler Offline

Preferred Members

Posts: 75
Joined: May 2013

Machine: Respironics ASV
Mask Type: Nasal mask
Mask Make & Model: Respironics Wisp
Humidifier: System One Respironics
CPAP Pressure: 8-12-20
CPAP Software: Not using software SleepyHead

Other Comments: Diagnosed February 2008

Sex: Undisclosed
Location: Norfolk, Virginia

Post: #10
RE: Is My CPAP a new machine?
sorry me50 I got you confused with me. I'm bipolar and should have written that response to myself. I didn't mean to imply that you hadn't done those things, though I did. I apologize sincerely. It does sound like there is no one you can get a straight answer from because the person responsible will not speak up and complain. If it is a rental you can return it at anytime and go to a new DME. If you are willing to say and do that you have considerable leverage. Good for you for checking the hours. I agree, a very frustrating situation. Like you I didn't roll over and except the older version of my machine. May I remove my foot from my mouth, please?
(This post was last modified: 10-17-2013 09:33 AM by skyler.)
10-17-2013 09:31 AM
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