Is My CPAP a new machine?

[me50]

May I remove my foot from my mouth, please?

Not necessary to remove your foot from your mouth as your reply was very helpful and a very good reminder to be respectful to RT's and the rest of the world even if they p*** us off!!

Thank you again!

[me50]

Your machine was "newer" than mine when I first got it. Mine had 138 hours on it.

I don't know how many hours they put on the machines testing/working on the motors.

What version of the firmware do you have?

Firmware 0907

I was told that usage is when the machine is on and the mask is on.

Run time is when the machine is on but not actually being used. They even went so far as to say that if there is a large leak, it would show run time and not usage which absolutely makes no sense to me because when leaks happen, the machine is usually on with the mask on our face (operative word is usually)!

Have a great day. I need to hit the road!

[Peter_C]

My general thoughts on the topic of a 'used' machine being sold as 'new'?

Many people need to try something out to see if it will work for them, and if it doesn't, they want to be able to return it. If every machine with 5 to 90 hours on it had to be sold at a reduced price as *used*, the DMEs would go out of business. Or, they would refuse to allow any returns for any reason, making us deal direct with the machine maker. Since we all want the comfort of knowing that we have 30 days to return a machine if for some reason we dislike it, someone else needs to be willing to take it as *new* even though it has been used by someone else for a number of hours.

Personally, my *new* machine came with +100 hours on it, but it was clean, non-marked in any way, and I was assured that if I had any issues I would be taken care of - a fair trade in my book.

If 'Resmed' were willing to sell machines direct to the public, I assume that it would be cash and carry - return for defects only, just like it is with most of the online sellers. You can't get that extra security of the 30 day 'test/trial' and return if not happy - without something on the other end - does this make sense?

[justMongo]

I got my S8 VPAP S in August 2009; and I recall it had some hours on it.
Today, it has 10699 hours on it.
I'm on US Medicare; and I believe I was not given the latest machine due to the low payment over 13 months Medicare pays the DME. I do believe mine was "reconditioned."
Trying to read data out of this machine has proven that I need an S9 version.
I'm going to get an Rx from my doc; then get a price from the supplier list -- I'll then negotiated with my present DME for a cash price.
I have in mind, $1600 USD for an S9 VPAP S with humidifier and washable tank.

Sleep well my CPAP friends,

[me50]

You know, I am really frustrated now. As I said earlier this week, I drove 16 miles one way to get my SD card downloaded only to find out they retrieved the data b/c I had a wireless modem.

So my trip wouldn't be wasted, I ordered a mask that day. When I got home from the doctor's office, it was on my front porch but what I ordered, I did not receive. Then, I called the DME and was given a choice of them bringing me a cushion they had inhouse (that we are not allowed to try on b/c they don't have the capability to clean them if we don't like it) OR drive 32 miles round trip to bring it back. I said I prefer them to ship the correct mask out and she said they cannot do that until I return the one I got and that it is my responsibility to contact the shipper or the delivery company to pick it up and once it is confirmed they received it, they will ship out the one I ordered. Also, I was told when I was in the office Tuesday that it came with all 4 sizes but today I was told that it only comes with one size of a cushion. How many mistakes can be made? I know it isn't just me that all the mistakes are made on!!

I say it is time for a drink!! Problem is, I don't drink lol

Anyone else get an Amara ffm gel? Did you get 4 cushions or only 1 cushion?

Thanks for your help and for listening!!

[justMongo]

You know, I am really frustrated now. As I said earlier this week, I drove 16 miles one way to get my SD card downloaded only to find out they retrieved the data b/c I had a wireless modem.

I know I'm hijacking this thread...
These machine are wifi capable??? How would you not know it's connected to your wifi. I hope you're not running an open wifi.
or do you live in one of the few cities with open wifi?

I run WPA2 TKIP-AES encryption plus a MAC filter to prevent intrusion.
I would have to specifically enable a device to access my wifi.

[cbramsey]

You know, I am really frustrated now. As I said earlier this week, I drove 16 miles one way to get my SD card downloaded only to find out they retrieved the data b/c I had a wireless modem.

I know I'm hijacking this thread...
These machine are wifi capable??? How would you not know it's connected to your wifi. I hope you're not running an open wifi.
or do you live in one of the few cities with open wifi?

I run WPA2 TKIP-AES encryption plus a MAC filter to prevent intrusion.
I would have to specifically enable a device to access my wifi.

JustMongo,

The machine is not wifi compatible. It does have a modem (remember dial-up access to the internet ) that can be used to transmit data to your doctor and/or your DME. Most of the time, this is only used to verify compliance.

Hope that helps.

[zonk]

I was looking at the usage on my CPAP that I got on September 10.

It shows I used the machine for 308.8 hours but the run time is 399 hours.

Hi me50
From the manual: Run hours
Displays the total number of hours the device has been used including warm-up and cool-down times for the humidifier.
It is not affected by the period selected. This is the only data item that is not reset when data is erased.

[me50]

You know, I am really frustrated now. As I said earlier this week, I drove 16 miles one way to get my SD card downloaded only to find out they retrieved the data b/c I had a wireless modem.

I know I'm hijacking this thread...
These machine are wifi capable??? How would you not know it's connected to your wifi. I hope you're not running an open wifi.
or do you live in one of the few cities with open wifi?

I run WPA2 TKIP-AES encryption plus a MAC filter to prevent intrusion.
I would have to specifically enable a device to access my wifi.

Last week, they brought out a wireless modem. I do NOT have wifi at my home. The RT told me that the modem would only be able to pick up the data from the time I put the modem on the machine and forward but nothing prior to the modem being hooked to my machine. Therefore, I had to bring my SD card to the office. When I got there, they had already retrieved the data from the first day I got the machine to the date I was in the office. Nobody bothered to tell me that they retrieved the data and tell me it wasn't necessary for me to come.

[justMongo]

me50 -- I understand.