Yeah, they're scum. The only thing that's reasonable to ask for is a prescription.
Get the free SleepyHead software here
for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
I agree with what has been posted here -- the problem is who they see as their customer. Never mind that quality companies are fully capable of recognizing they have multiple customers. It may not help with our individual situations, but I think we should all complain to whoever sees us as the customer. That may be our physician, if they are enlightened. That may be the insurance company, or even our employer if it is employer sponsored insurance.
For some reason sleep apnea patients are treated like idiots who can't understand their own treatment. Whenever I get the "we need a prescription" line I wonder who is out there trying to buy cpap masks for the black market?
The DME could tell you what they charge, but they won't, because they charge different insurers, policies and people different amounts for the same thing, depending on what they can get (away with). People rightfully think this is unfair and greedy. That's why DMEs won't discuss pricing, even to the point of losing business over it.
I had similar problems with obtuse DMEs. I wanted them to tell me what equipment they would provide, and/or give me some choices of equipment. Their reply was "no." When I pressed, they told me they wouldn't do business with me.
Aren't there changes afoot in how Medicare will pay for sleep med related services and supplies? I read that somewhere, but I can't find anything online.