Post Reply 
Is it true?
Author Message
Bompa Offline

Monitors

Posts: 854
Joined: Mar 2012

Machine: DreamStation Pro
Mask Type: Nasal pillows
Mask Make & Model: Nuance Pro
Humidifier: DreamStation Heated Humidifer
CPAP Pressure: 12.0
CPAP Software: SleepyHead Other Software

Other Comments:

Sex: Male
Location: Falkenburg,

Post: #1
Question Is it true?
I got a call today from my sleep clinic to set up my 2 year sleep study. I was told that if I didn't attend my CPAP machine warranty would be null and void. What would they have to do with ResMed?
Anybody got any thouights on this.
02-28-2013 06:32 PM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,067
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #2
RE: Is it true?
What??

Um, no. Your ResMed warranty has nothing to do with whether or not you have a sleep study done.

Is your insurance still paying for it? The machine I mean? Are they saying you have to have one done ever so often? Which I doubt, since that means they have to pay for it.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
02-28-2013 07:07 PM
Find all posts by this user Post Reply Quote this message in a reply
jgjones1972 Offline

Preferred Members-2

Posts: 516
Joined: Nov 2012

Machine: ResMed S9 AutoSet
Mask Type: Full face mask
Mask Make & Model: ResMed Quattro FX
Humidifier: ResMed H5i
CPAP Pressure: 18 - 20
CPAP Software: ResScan SleepyHead

Other Comments: CMS50I PulseOx

Sex: Male
Location: Ohio - USA

Post: #3
RE: Is it true?
Did you hear a loud siren in the background when they told you that?

If so, that was the B.S. Warning Alert System.

If you didn't hear the siren, then the B.S. Warning Alert System in your area is probably broken.

Seriously, I don't see how that could be the case. Is the Sleep Clinic affiliated with the DME where you got your machine and are they talking about some kind of secondary warranty rather than the ResMed manufacturers warranty? ResMed warranty is 2 years, I think. Maybe you have a supplemental warranty through the DME that picks up after 2 years and carries you to the 5 year mark when replacement is generally possible. Maybe, if DME and Sleep Clinic are in cahoots, they require the sleep study to keep that supplemental warranty in effect - that's kind of reaching though. If they told you that the ResMed manufacturers warranty would be null and void though, then they are definitely feeding you a line of Oscar Mayer meatfood product.
02-28-2013 07:24 PM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
DocWils Offline

Members-b

Posts: 1,271
Joined: Jul 2012

Machine: Philips Remstar series 60
Mask Type: Nasal pillows
Mask Make & Model: ResMed P10
Humidifier: same as machine
CPAP Pressure: 5-15
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Switzerland

Post: #4
RE: Is it true?
Uhhhhhh....why a sleep study? Your machine gives out all the information necessary, and a study is only required if your compliance numbers are indicating that machine is no longer benefiting you at the current settings. Soooooo, why a sleep study again? I theory, once you are one a data capable machine, you should turn in your numbers every half year to a a year to your doctor to check on compliance, and if there is any need for adjustment it is up to him/her to recommend an adjustment or further study. Unless you have a very odd set of rules in the US.....
02-28-2013 08:36 PM
Find all posts by this user Post Reply Quote this message in a reply
archangle Offline
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #5
RE: Is it true?
Send them a letter. Tell them what you were told on the phone and ask them to send you a letter stating what you heard on the phone.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
02-28-2013 09:21 PM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
Ugly Offline

Preferred Members

Posts: 568
Joined: Oct 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage Micro
Humidifier: ResMed H5i
CPAP Pressure: 7-14
CPAP Software: ResScan SleepyHead

Other Comments: Hydrocephalus, myopia, depression, chronic ugliness, stupidity, tinnitus, mixed sleep apnea.

Sex: Male
Location: Barrie Ontario Canada

Post: #6
RE: Is it true?
(02-28-2013 06:32 PM)Bompa Wrote:  I got a call today from my sleep clinic to set up my 2 year sleep study. I was told that if I didn't attend my CPAP machine warranty would be null and void. What would they have to do with ResMed?
Anybody got any thouights on this.

You heard it from others, it's pure d'crap. Actually if you have any doubts, phone ResMed. I found that they have no problem talking to end users.
02-28-2013 11:30 PM
Find all posts by this user Post Reply Quote this message in a reply
zimlich Offline

Preferred Members-2

Posts: 392
Joined: Feb 2012

Machine: Respironics PR System One BiPap Auto SV Advanced
Mask Type: Nasal mask
Mask Make & Model: ResMed gel Nasal Mask
Humidifier: System One
CPAP Pressure: 8-20 ASV, 8 EPAP,PS 12
CPAP Software: Not using software

Other Comments: I use the Quattro FFM when necessary

Sex: Female
Location: Norfolk, VA

Post: #7
RE: Is it true?
Bompa, I see that you're a Master Member and a Wiki editor so I imagine You've been compliant with your machine. I also think it's BS unless your insurance changed or something else happened, I can't imagine what. I would certainly follow up on this with the manager of the sleep center, my DME, and my insurance company. I have found that unfortunately not everyone in an office knows what's going on and I often get incorrect information. Dependending what cost to me would be I'd take them up on it, but I'd get the why straightened out first.
Keep us posted, this will certainly help someone else along the way.
Mary
03-01-2013 08:29 AM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
Shastzi Offline

Advisory Members

Posts: 1,174
Joined: Dec 2012

Machine: ResMed S9 Autoset
Mask Type: Full face mask
Mask Make & Model: FitLife Total face mask
Humidifier: F&P HC150 with Hybernite heated hose.
CPAP Pressure: 15cm-20cm H2O (auto)
CPAP Software: SleepyHead Other Software

Other Comments: CMS50-F wearable Oximeter; Software: SPO2 Assistant

Sex: Undisclosed
Location: Florida, USA.

Post: #8
RE: Is it true?
"Whenever you want to steal something, you first must cause confusion"

Cynic Warning!!
[All small children cover their eyes here]

Ok, so the Sleep Clinic says you need to spend thousands of dollars for a new sleep study to maintain a cheesy warrenty?
Why not take the same amount you'd normally pay in copayments + premiums, put that in a bank account just for CPAP equipment.
In 3 years you can buy a new machine from that. (might even have some left over for the next machine)

This works!
I have seen airplane owners use the same strategy for regular, expensive engine maintenance.

"With ordinary talent and extraordinary perseverance, all things are attainable." - Thomas Foxwell Buxton

Cool
03-01-2013 10:09 AM
Find all posts by this user Post Reply Quote this message in a reply
Sleepster Offline
Wiki Editor
Moderators

Posts: 4,995
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #9
RE: Is it true?
Contact your insurance company and tell them what you were told. Also call your doctor ask them if there's a medical reason for your sleep study.

It sounds like you may need to switch to a different DME.

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
03-01-2013 10:12 AM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
SuperSleeper Offline

Administrators

Posts: 9,973
Joined: Feb 2012

Machine: PR System One REMstar Auto (DS560)
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.5 - 18.5 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Illinois, USA

Post: #10
RE: Is it true?
(03-01-2013 10:12 AM)Sleepster Wrote:  It sounds like you may need to switch to a different DME.

Yep. There's the answer. Don't put up with stupidity, accidental or otherwise. The DME rep is supposed to be a professional. When they don't act like professionals go elsewhere - there's plenty of DME fish in the sea.

Coffee

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

03-01-2013 07:59 PM
Find all posts by this user Post Reply Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  true CA's and OA's ??? Inspired 9 676 03-05-2016 02:08 AM
Last Post: vsheline
  True Story - about my chin strap Dagmar 12 2,626 10-22-2015 01:38 PM
Last Post: jonde
  A dream about to become true? Mich 8 1,738 06-04-2015 05:14 AM
Last Post: Mich
  Is this true Diane Bart 21 4,598 01-30-2014 06:39 AM
Last Post: JimZZZ
  Wearing Stockings (Is it True?) Dreamcatcher 20 6,189 10-05-2013 12:12 PM
Last Post: me50
Question [CPAP] AHI = 1.0 – too good to be true? Mark Opti 9 5,870 06-17-2013 12:48 PM
Last Post: britincanada
  PRS1 BiPAP Auto -- True max pressure? Apnea 1 3 1,774 06-13-2013 09:30 AM
Last Post: archangle

Forum Jump:

Who's Online (Complete List)