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Is it true?
#1
Question 
I got a call today from my sleep clinic to set up my 2 year sleep study. I was told that if I didn't attend my CPAP machine warranty would be null and void. What would they have to do with ResMed?
Anybody got any thouights on this.
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#2
What??

Um, no. Your ResMed warranty has nothing to do with whether or not you have a sleep study done.

Is your insurance still paying for it? The machine I mean? Are they saying you have to have one done ever so often? Which I doubt, since that means they have to pay for it.
PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.




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#3
Did you hear a loud siren in the background when they told you that?

If so, that was the B.S. Warning Alert System.

If you didn't hear the siren, then the B.S. Warning Alert System in your area is probably broken.

Seriously, I don't see how that could be the case. Is the Sleep Clinic affiliated with the DME where you got your machine and are they talking about some kind of secondary warranty rather than the ResMed manufacturers warranty? ResMed warranty is 2 years, I think. Maybe you have a supplemental warranty through the DME that picks up after 2 years and carries you to the 5 year mark when replacement is generally possible. Maybe, if DME and Sleep Clinic are in cahoots, they require the sleep study to keep that supplemental warranty in effect - that's kind of reaching though. If they told you that the ResMed manufacturers warranty would be null and void though, then they are definitely feeding you a line of Oscar Mayer meatfood product.
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#4
Uhhhhhh....why a sleep study? Your machine gives out all the information necessary, and a study is only required if your compliance numbers are indicating that machine is no longer benefiting you at the current settings. Soooooo, why a sleep study again? I theory, once you are one a data capable machine, you should turn in your numbers every half year to a a year to your doctor to check on compliance, and if there is any need for adjustment it is up to him/her to recommend an adjustment or further study. Unless you have a very odd set of rules in the US.....
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#5
Send them a letter. Tell them what you were told on the phone and ask them to send you a letter stating what you heard on the phone.
Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
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#6
(02-28-2013, 06:32 PM)Bompa Wrote: I got a call today from my sleep clinic to set up my 2 year sleep study. I was told that if I didn't attend my CPAP machine warranty would be null and void. What would they have to do with ResMed?
Anybody got any thouights on this.

You heard it from others, it's pure d'crap. Actually if you have any doubts, phone ResMed. I found that they have no problem talking to end users.
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#7
Bompa, I see that you're a Master Member and a Wiki editor so I imagine You've been compliant with your machine. I also think it's BS unless your insurance changed or something else happened, I can't imagine what. I would certainly follow up on this with the manager of the sleep center, my DME, and my insurance company. I have found that unfortunately not everyone in an office knows what's going on and I often get incorrect information. Dependending what cost to me would be I'd take them up on it, but I'd get the why straightened out first.
Keep us posted, this will certainly help someone else along the way.
Mary
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#8
"Whenever you want to steal something, you first must cause confusion"

Cynic Warning!!
[All small children cover their eyes here]

Ok, so the Sleep Clinic says you need to spend thousands of dollars for a new sleep study to maintain a cheesy warrenty?
Why not take the same amount you'd normally pay in copayments + premiums, put that in a bank account just for CPAP equipment.
In 3 years you can buy a new machine from that. (might even have some left over for the next machine)

This works!
I have seen airplane owners use the same strategy for regular, expensive engine maintenance.

"With ordinary talent and extraordinary perseverance, all things are attainable." - Thomas Foxwell Buxton

Cool
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#9
Contact your insurance company and tell them what you were told. Also call your doctor ask them if there's a medical reason for your sleep study.

It sounds like you may need to switch to a different DME.
Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#10
(03-01-2013, 10:12 AM)Sleepster Wrote: It sounds like you may need to switch to a different DME.

Yep. There's the answer. Don't put up with stupidity, accidental or otherwise. The DME rep is supposed to be a professional. When they don't act like professionals go elsewhere - there's plenty of DME fish in the sea.

Coffee
SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.



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