I'm sorry to say that what is describe has been reported over and over again on this board. It's likely a machine from someone who either failed compliance (and had the machine repossessed) or who just gave up on the therapy and took it back to the DME.
Recommendation, go to the DME and raise hell! If you bought a new car and read the odometer and it had 15,000 miles on it, wouldn't you want the "new" thing you bought and paid for?
Again, there have been several stories of DME's that have apologized for their "mistake" and provided a new machine. There have also been several where the DME LIED and said insurance considers the machine new. The most successful stories usually involved perseverance and grit.
Go get em!
By the way, which S9? If they gave you one with "Escape" in the name, you have a different problem. The Escape machines only record usage (compliance data). You want the S9 Elite (CPAP) or S9 Autoset (APAP). These machines record therapy data, critical to you really knowing how effective the machine is. Same recommendation, if you have an Escape, get a new machine from the DME.
What I've read if its a rent to own agreement the DME doesn't have to give you a new machine during the rental period
You want full data capable machine that record efficacy data such as ResMed S9 Elite or AutoSet (Not Escape or Escape Auto)
PR System One Auto or Pro (Not Plus)
It must be an elite since it does record data which seems to tell me that the thing is working ok, at least the last couple of days. I have had some leak problems before that. Another question looking in the SD card using internet explorer shows only data for "my" period but when I open it up in the resscan software it does show those months in late 2011 early 2012. I dont know how that can be. Any ideas?
The summary data and the detailed data are stored in different files. My patient folder in ResScan contains a separate file for each day's detailed data. I used my machine for about two weeks before I obtained a data card; ResScan only has summary data for those days, and there are no individual files for those days. I think all the summary data is stored in one file. I use an S8 so I may have different files than you have.
It's possible the machine is new, but they used an SD card that someone else had used previously.
There is a non-erasable "run hours" counter that will tell you how many hours the machine has run. It's under the menu you get to when you hold down info and setup for several seconds. Then go into the sleep report and scroll down.
Insurance usually requires you to rent the machine for the first few months. If you're renting the machine, it seems to me that you might reasonably expect to get a used rental machine. I'll bet it's legal and OK with medicare as long as they don't lie about it.
Get the free SleepyHead software here
for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
I have Medicare. The machine they "rent" for me is the machine I keep.
Apnea Board Moderator
Breathe deeply and count to zen.
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