Post Reply 
Just got a Transcend Auto for Travel
Author Message
dfstarman Offline

Preferred Members

Posts: 29
Joined: Nov 2013

Machine: Resmed S9 autoset
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage softgel
Humidifier: Resmed H5/climateline
CPAP Pressure: 6.6-10.5
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: Florida

Post: #1
Question Just got a Transcend Auto for Travel
Just set up my new travel cpap to match my S9 autoset.
Software worked fine.

I noted two things the mask end of the hose is sort of too small to fit over my mask nozzle but it fits inside of it.

The software disk supplied was defective they are replacing it.
There is an odd sort of chemical/burnt smell coming from the unit when running.
It is not coming from the hose or the filter . I know because I checked both of those.

I sent them an inquiry so we shall see what they say.
The unit is very quiet
11-15-2013 06:08 PM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #2
RE: Just got a Transcend Auto for Travel
Please let us know how their customer service works for you. Is it the manufacturer you are contacting or where you bought it?

That smell could be new rubber something inside. Not sure how you will ever get it to go away if that's what it is.

I look forward to hearing how it works for you! I've considered getting one myself for power outages and the like.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
11-15-2013 08:22 PM
Find all posts by this user Post Reply Quote this message in a reply
JJJ Offline

Advisory Members

Posts: 751
Joined: Apr 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: Most recent: Wisp, Pilairo, Mirage Vista
Humidifier: ResMed S9 Autoset
CPAP Pressure: 17-20
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: USA 97217

Post: #3
RE: Just got a Transcend Auto for Travel
I'm not much into travel, so the Transcend is not for me. But I am always thrilled to see new products, especially when the market price is as low as the Transcend, yet the features are comparable to the expensive units. Competition in the CPAP machine market is what we need.
11-15-2013 09:37 PM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
dfstarman Offline

Preferred Members

Posts: 29
Joined: Nov 2013

Machine: Resmed S9 autoset
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage softgel
Humidifier: Resmed H5/climateline
CPAP Pressure: 6.6-10.5
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: Florida

Post: #4
RE: Just got a Transcend Auto for Travel
(11-15-2013 08:22 PM)PaulaO2 Wrote:  Please let us know how their customer service works for you. Is it the manufacturer you are contacting or where you bought it?

That smell could be new rubber something inside. Not sure how you will ever get it to go away if that's what it is.

I look forward to hearing how it works for you! I've considered getting one myself for power outages and the like.

I contacted the dealer about the defective disk and the MFG about the smell


will let you know the result

will also report on rescan vs their software
11-15-2013 10:03 PM
Find all posts by this user Post Reply Quote this message in a reply
newuser777 Offline

Members

Posts: 6
Joined: Nov 2013

Machine: ResMed S9
Mask Type: Nasal mask
Mask Make & Model: unsure
Humidifier: unsure
CPAP Pressure: unsure
CPAP Software: Not using software

Other Comments:

Sex: Undisclosed
Location:

Post: #5
RE: Just got a Transcend Auto for Travel
(11-15-2013 06:08 PM)dfstarman Wrote:  Just set up my new travel cpap to match my S9 autoset.
Software worked fine.

I noted two things the mask end of the hose is sort of too small to fit over my mask nozzle but it fits inside of it.

The software disk supplied was defective they are replacing it.
There is an odd sort of chemical/burnt smell coming from the unit when running.
It is not coming from the hose or the filter . I know because I checked both of those.

I sent them an inquiry so we shall see what they say.
The unit is very quiet

thanks for posting... yes, please post more about your experience, where you bought it....

cheers mate...
11-15-2013 10:25 PM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
dfstarman Offline

Preferred Members

Posts: 29
Joined: Nov 2013

Machine: Resmed S9 autoset
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage softgel
Humidifier: Resmed H5/climateline
CPAP Pressure: 6.6-10.5
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: Florida

Post: #6
Surprised RE: Just got a Transcend Auto for Travel
Will post more when I get answers.

cheers
11-16-2013 03:11 AM
Find all posts by this user Post Reply Quote this message in a reply
JJJ Offline

Advisory Members

Posts: 751
Joined: Apr 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: Most recent: Wisp, Pilairo, Mirage Vista
Humidifier: ResMed S9 Autoset
CPAP Pressure: 17-20
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: USA 97217

Post: #7
RE: Just got a Transcend Auto for Travel
I notice that they sell a "Transcend H6B Waterless Humidification System." I find the word "waterless" interesting. Do they use something other than dihydrogen monoxide?
11-16-2013 12:31 PM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
dfstarman Offline

Preferred Members

Posts: 29
Joined: Nov 2013

Machine: Resmed S9 autoset
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage softgel
Humidifier: Resmed H5/climateline
CPAP Pressure: 6.6-10.5
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: Florida

Post: #8
RE: Just got a Transcend Auto for Travel
it appears to a special type of filter , I did not get that accessory , all reviews said it worked well but was very noisy.

apparently all Transcends have that funny odor. I went to a local DME where they had one and turned it on, same smell.
11-16-2013 05:52 PM
Find all posts by this user Post Reply Quote this message in a reply
dfstarman Offline

Preferred Members

Posts: 29
Joined: Nov 2013

Machine: Resmed S9 autoset
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage softgel
Humidifier: Resmed H5/climateline
CPAP Pressure: 6.6-10.5
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: Florida

Post: #9
Angry RE: Just got a Transcend Auto for Travel- support from Somnetics lacking
I sent the makers of the Transcend a simple question as to whether the chemical smell emanating from the machine was normal.

I had already gone to a local DME and smelled another one of their machines and it has the same smell.

I got this brush off answer from their supervisor of customer(non-support).

Geessh you would think they would know if this was normal which I had already ascertained in the interim.


Dave,

I received your email about the smell coming from your cpap. You would need to contact the dealer you purchased your device from if there are any problems with your device.



Thanks,



Max. M. Carter
Customer Service Supervisor
Somnetics
mcarter@somnetics.com
11-18-2013 10:06 AM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
dfstarman Offline

Preferred Members

Posts: 29
Joined: Nov 2013

Machine: Resmed S9 autoset
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage softgel
Humidifier: Resmed H5/climateline
CPAP Pressure: 6.6-10.5
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: Florida

Post: #10
RE: Just got a Transcend Auto for Travel
In the interest of being fair and balanced after I complained about the answer, he sent an apology , but insisted I notify the dealer which I had already done.

I also indicated I did not understand his lack of concern that a new auto machine and 2 at a local DME had the same issue, He finally said he would report it to the production manager.

Squeeky Wheel Syndrome

Be aware these machine which work well and are quiet but have a chemical odor from the air emanating from them that does not appear to affect anything.
11-18-2013 12:32 PM
Find all posts by this user Post Reply Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Travel CPAP holden4th 5 290 11-13-2016 03:06 PM
Last Post: bill-e
  Travel CPAP that will run on 12V - 2016 update? ;-) NCZzzz 11 1,401 11-12-2016 12:07 AM
Last Post: Sleepster
  Looking for advice on new machine, good for travel - and adapting to life without PAP Hazel 8 478 11-08-2016 05:59 PM
Last Post: PsychoMike
  Questions for anyone who has tried Transcend Mini Auto CPAP rdavis 3 240 11-04-2016 06:42 PM
Last Post: Sleeprider
  airsense10 auto cpap(for him) VS DreamStation Auto CPAP DSX500T11 w/HT humid rookiepom 5 858 10-09-2016 07:52 AM
Last Post: stephennic
  Travel Sized CPAP Machine billkenney 11 1,448 09-28-2016 11:46 AM
Last Post: bill-e
  Travel to Australia with Apap. Newbee2016 10 536 09-24-2016 12:06 PM
Last Post: SharonN

Forum Jump:

Who's Online (Complete List)