11-16-2013, 03:11 AM
Will post more when I get answers.
I notice that they sell a "Transcend H6B Waterless Humidification System." I find the word "waterless" interesting. Do they use something other than dihydrogen monoxide?
it appears to a special type of filter , I did not get that accessory , all reviews said it worked well but was very noisy.
apparently all Transcends have that funny odor. I went to a local DME where they had one and turned it on, same smell.
11-18-2013, 10:06 AM
I sent the makers of the Transcend a simple question as to whether the chemical smell emanating from the machine was normal.
I had already gone to a local DME and smelled another one of their machines and it has the same smell.
I got this brush off answer from their supervisor of customer(non-support).
Geessh you would think they would know if this was normal which I had already ascertained in the interim.
I received your email about the smell coming from your cpap. You would need to contact the dealer you purchased your device from if there are any problems with your device.
Max. M. Carter
Customer Service Supervisor
In the interest of being fair and balanced after I complained about the answer, he sent an apology , but insisted I notify the dealer which I had already done.
I also indicated I did not understand his lack of concern that a new auto machine and 2 at a local DME had the same issue, He finally said he would report it to the production manager.
Squeeky Wheel Syndrome
Be aware these machine which work well and are quiet but have a chemical odor from the air emanating from them that does not appear to affect anything.