Ok update, guy came to the house today and insisted it had all the information for the doctor on it and it was a better machine then the res med S9 elite and s9 auto set I showed him the doctors Sript which said S9 auto set with heated hose ect. The guy started to laugh and took machine back. He told me he just does what they tell him so I told him to tell his boss I am letting instance company know. The boss (at least that's what they said) called me back and are sending Res Med S9 auto set elite overnight UPS we will see what happens tomorrow - Thank you everybody for all the help I was clueless but glad I got on this site .
You need to call them back and see whether you're getting the S9 AutoSet or the S9 Elite. They're not the same machine.
If the prescription said AUTOSET, then they are TRYING TO SCREW YOU AGAIN with an ELITE.
The AUTOSET is the best of this type of machine (you can go to BiPap etc for different types of treatment though.)
Save them a trip by doing as Bama suggests, "Please bring an S9 Autoset, or please don't bother to waste any more time."
You will need to decide if "Please" is included in this request.
It's one thing to make a mistake but these guys are obviously liars if your characterization was accurate.
Sleep study AHI: 49 RDI: 60 -- APAP 10-11 w/AHI: 1.5 avg for 7-days (up due likely to hip replacement recovery)
"We can all breathe together or we will all suffocate alone."
Thanks - yes I don't like the company since day one- this has beed going on for weeks. I am not sure if they don't sell the Res med S9 Auto set because they seem to always give me the run around. They said they are overnighting it ups do I will find out tomorrow. Thanks for the info if it's not RES med s9 autoset I'm sending it back and finding another company. My Insurance company said there is only 3 company's that they use and one of them don't carry Res med. I just want to get going with this to see if I feel better. Thanks for the info
Ok received my Res med S9 Auto Set today it was the right one this company had no clue the difference between auto set and elite. I'm glad I received the right one. Now I have to learn how to set it up. Thank you for all the help.