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Laugh for the day, RESMED FBI STRUCK
#11
Maybe all of us S9 users should email ResMed customer service about their lack of professionalism or better yet email the president of ResMed about the less than professional attitude taken by his customer service division.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA.
INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#12
Who _IS_ this DME who apparently ratted you out to ResMed for taking responsibility for your own health??

Not to be too suspicious, but how can we be sure they really were the ResMed Polizei? That is, what if it was just somebody at this unfortunate DME who was pretending to be from ResMed?

But it's possible I suppose - my "local" DME has stopped carrying ResMed masks, and in this DME's defense (you will may never hear something like this again from me about DME's...) I'm really not terribly unhappy with this DME - other than them not being able to get parts to refresh my Old Reliable Mirage Quattro - they were apologetic about it, and even suggested a couple of online suppliers as an alternative. I'm not sure about ResMed's relationship with DME's, in other words.

Calling the ResMed help line to find alternative local DME's was a less-than-super experience, and became a further incentive to call Supplier #1 for some supplies - which reminds me I need to do that again pretty soon now.
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#13
(05-27-2014, 09:30 PM)APAAW Wrote: Who _IS_ this DME who apparently ratted you out to ResMed for taking responsibility for your own health??

Not to be too suspicious, but how can we be sure they really were the ResMed Polizei? That is, what if it was just somebody at this unfortunate DME who was pretending to be from ResMed?

That actually sounds very likely. The possibility of an equipment manufacturer actually calling an end user to whine about medical data that the user is actually legally entitled to see, seems to be really, really low.

If there's caller ID, it would be interesting to see who's number it is.

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#14
Maybe instead we should email Resmed president and thank him for making the software available AND promise to keep buying their machines (only) as long as it remains so.....

Or as I like to say: Honey, Carrot, Stick
Sweet Dreams,

HerbM
Sleep study AHI: 49 RDI: 60 -- APAP 10-11 w/AHI: 1.5 avg for 7-days (up due likely to hip replacement recovery)

"We can all breathe together or we will all suffocate alone."
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#15
I'm getting a bit suspicious about the call.
If a big company thinks it's being infringed upon, they have their legal staff write a letter.

It does sound like some dimwit at the DME impersonated RESMED.
(This may be a felony.)
DMEs feel threatened by any attempt to take away the power they THINK they have.
In my opinion and experience, the average DME tech failed Mickey-Dee's training and ended up at a DME.

You can change DMEs. I certainly would.
INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#16
Just keep in mind that at least 50% of all professionals, including doctors and clinicians, graduated in the bottom half of their training class.
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#17
Good one Marnid!

Thanks for sharing..
Sleep Tight...
Gabby
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#18
First, whenever anyone calls you like this, Tell them you're recording the call for quality purposes. Get their name, title and their direct phone number. Then find out who at the DME told you this. Get a name and phone number. Don't discuss anything until they give both to you. Call them back to verify who you're actually talking to.

Ask them if they've heard of the Health Insurance Portability and Accountability Act or HIPAA.

Be sure to use the full title as well as the abbreviation. Big words impress small minds.
Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
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#19
(05-28-2014, 06:00 AM)JimZZZ Wrote: Just keep in mind that at least 50% of all professionals, including doctors and clinicians, graduated in the bottom half of their training class.

Thus proving Apnea Board members know the definition of the Median.
While the DME thinks a median separates a divided highway.
INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#20
I called them about a technical support issue, but I told them I needed some information, and began with "I have the software". then the conversation went from there. The DME had told them evidently so they knew people were using the software.

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