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Love my DME now
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w7sot Offline

Preferred Members

Posts: 35
Joined: May 2012

Machine: Resmet S9 auto
Mask Type: Full face mask
Mask Make & Model:
Humidifier: resmed H5i
CPAP Pressure: 10-18
CPAP Software: ResScan SleepyHead

Other Comments: EVO Medical ComfortFit Full Face Mask

Sex: Male
Location: Springfield, OR

Post: #1
Smile Love my DME now
Just got off the phone with my DME, ordered my filters, and a new cushion for my FFM - no problems with that - then I mentioned that I would rather have the nasal mask (swift FX) - but I had to switch to the FFM because I was sick, and they told me that they should have let me keep the nasal mask, and they should have just given me the FFM because I was sick - so they are going to ship me my filter, the cushion for the FFM, and a new swift FX nasel mask - that is all going out today, and will arrive tomorrow - now comparing this to my wifes DME where we had to go in time after time to get a replacement SD since they took hers to read it - and took them over 2 months to give us another one.

Happy now, now will see what difference I get in my numbers - mostly my leak rate I think is what messing things up - went to bed at 2:15 lat night - had 0 unintentional leak up untill 6:00 - then it went up to 28-30 until 8:45 when I got up - had 85 events during that last 2:45 to, so looking forward to see what differene the different mask is going to make.
06-25-2012 04:47 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #2
RE: Love my DME now
Glad you had a good experience with your DME. Mine sold me a used mask as new which didn't know at the time it had to come in a sealed bag and unopened box
Ohwell never shopped there again. once bitten, twice shy Dielaughing
06-27-2012 08:48 PM
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w7sot Offline

Preferred Members

Posts: 35
Joined: May 2012

Machine: Resmet S9 auto
Mask Type: Full face mask
Mask Make & Model:
Humidifier: resmed H5i
CPAP Pressure: 10-18
CPAP Software: ResScan SleepyHead

Other Comments: EVO Medical ComfortFit Full Face Mask

Sex: Male
Location: Springfield, OR

Post: #3
RE: Love my DME now
(06-27-2012 08:48 PM)zonk Wrote:  Glad you had a good experience with your DME. Mine sold me a used mask as new which didn't know at the time it had to come in a sealed bag and unopened box
Ohwell never shopped there again. once bitten, twice shy Dielaughing

so far, every mask they have given as been sealed, and in the box - which is good. Went their yesterday to pick up my Mirage FX mask - the wife is gealous LOL - she likes my mask a LOT better than hers - she has fisher and paykel, and doesn't like that the shoulder does not comm of the mask where the hose hooks up. But the DME took the time to sit down, and explain things to me that my wifes DME had me totally confused on - spend about 45 minutes discussing things - and I just walked in, no appointment - though that was cool
06-27-2012 10:06 PM
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BabyDoc Offline

Preferred Members-2

Posts: 184
Joined: May 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model:
Humidifier: ResMed H5i with Climateline Tubing
CPAP Pressure: 6.0 -16.0 CM
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Beachwood, OHIO

Post: #4
RE: Love my DME now
All DME's should be as good. It only makes good business sense. Getting a XPAP machine is like buying a razor with blades. You spend less on the razor than you do the blades that you keep buying and buying, as long as you are happy with the razor. The razor manufacturer makes more on the blades than they do on the razor, But, if you aren't happy, you stop buying the blades, and the manufacturer loses out.

Similarly, if you aren't happy with your DME or they don't make you happy with your XPAP, you are going to stop using the DME or stop using your XPAP. Either way, the DME is going to be losing out without you, they won't be supplying all the replacable supplies,( mask, filters, tubing, water chambers, etc), that are the bigger and longer term profit makers for them.
(This post was last modified: 06-28-2012 09:48 AM by BabyDoc.)
06-28-2012 09:46 AM
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mjbearit Offline

Preferred Members-2

Posts: 605
Joined: May 2012

Machine: REMstar Auto AFlex DS550
Mask Type: Nasal pillows
Mask Make & Model: RESMed Swift FX
Humidifier: Heated humidifier - 2
CPAP Pressure: 12.5-20
CPAP Software: SleepyHead EncoreBasic

Other Comments:

Sex: Male
Location: So Cal

Post: #5
RE: Love my DME now
(06-28-2012 09:46 AM)BabyDoc Wrote:  All DME's should be as good. It only makes good business sense. Getting a XPAP machine is like buying a razor with blades. You spend less on the razor than you do the blades that you keep buying and buying, as long as you are happy with the razor. The razor manufacturer makes more on the blades than they do on the razor, But, if you aren't happy, you stop buying the blades, and the manufacturer loses out.

Similarly, if you aren't happy with your DME or they don't make you happy with your XPAP, you are going to stop using the DME or stop using your XPAP. Either way, the DME is going to be losing out without you, they won't be supplying all the replacable supplies,( mask, filters, tubing, water chambers, etc), that are the bigger and longer term profit makers for them.

I agree they should all be as good. Unfortunately the situation I find myself in is that my HMO uses this one DME exclusively. If you want to use someone else, you can, but it is not covered. This is why I ordered my new machine from Secondwind and I'll just deal with it! I really can't stand those people. I went in for a new mask, he looked at me, held up the medium pillows, clipped them into the headgear, and shooed me out of the office without any sort of detailed instructions. I even brought my machine in case he wanted to look at it and evaluate it for possible replacement. He wasn't even interested. I was an interruption in his day rather than the reason for it. "How not to treat a patient 101 by....DME"

As always, YMMV! You do not have to agree or disagree, I am not a professional so my mental meanderings are simply recollections of things from my own life.

PRS1 - Auto - A-Flex x2 - 12.50 - 20 - Humid x2 - Swift FX
06-28-2012 10:25 AM
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BabyDoc Offline

Preferred Members-2

Posts: 184
Joined: May 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model:
Humidifier: ResMed H5i with Climateline Tubing
CPAP Pressure: 6.0 -16.0 CM
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Beachwood, OHIO

Post: #6
RE: Love my DME now
I am in the same situation with my HMO and their contracted DME. While the DME hasn't always initially done right for me, they are, at the very least, courteous. I will guarantee you that there is somebody at the DME who will listen to you. Usually it is a supervisor or the manager, who has a vested interest in the business performance of that office. If you get to them, they will find you somebody who will give you the service you need. I complained to a manager about the service or advice I was given. I was referred to the chief respiratory therapist, who not only spent the time with me that I needed. She asked me to ONLY call her when I needed something, so I wouldn't have to deal with some of the others in the office.


If that doesn't work, call your HMO's DME department. They will help you with the DME. (I recently posted how my DME was not giving me the allowed number of nasal pillow replacements I was supposed to be getting each month. My HMO called on my behalf, and got what I needed.)
06-28-2012 11:06 AM
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