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Machine hours
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BillMar Offline

Members

Posts: 11
Joined: Mar 2015

Machine: Phillips REMstar Auto A-Flex Model 560
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: Phillips System One Heated Humidifier
CPAP Pressure: 8
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: New Jersey

Post: #1
Machine hours
I have been using a REMstar Auto machine (560P) for about 30 days.
I now have some doubt that the machine delivered to me was new as had been represented.
I have seen references in some other posts to the number of hours CPAP machines have been in use. Is there any way I can find out from the machine itself (perhaps via the set up process) the total hours my machine has been used since its manufacture?

BillMar
03-12-2015 09:24 PM
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trailrider Offline

Preferred Members-2

Posts: 304
Joined: Feb 2015

Machine: A10 Autoset for Her
Mask Type: Nasal mask
Mask Make & Model: Eson or P10
Humidifier: autoset
CPAP Pressure: 6-12 DME, 7-13 me
CPAP Software: SleepyHead

Other Comments: engineer. EPR at 3, unheated hose, humidity at 2. Routine hose entanglement.

Sex: Female
Location: Ontario

Post: #2
RE: Machine hours
Good question! My first thought would be to contact the OEM (manufacturer) and ask them. They would be miffed if they lost out on a new machine sale for a used one.
03-12-2015 10:04 PM
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OMyMyOHellYes Offline

Advisory Members

Posts: 915
Joined: Mar 2013

Machine: Respironics 560 Auto
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage FX
Humidifier: Respironics System One (no heated hose)
CPAP Pressure: 08.0-15.0 cm/H2O
CPAP Software: EncoreBasic

Other Comments:

Sex: Male
Location: Texas

Post: #3
RE: Machine hours
Yeah - that should be fairly straightforward.

Turn the control knob to the SETUP screen - push and hold the control knob and the ramp knob for 5-10 seconds until it beeps. That should take you into the clinician menu. Then crank the knob until you get to the INFO screen - select that and scroll down to machine hours.

That should tie to your use history for the period in SleepyHead or PR Encore software.

OMM
(This post was last modified: 03-12-2015 10:20 PM by OMyMyOHellYes.)
03-12-2015 10:19 PM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,163
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #4
RE: Machine hours
It's listed in my useful links.

PRS1 - "Machine Hours" can't be reset. "Therapy" and "Blower" hours can be reset. Go into provider menu, select "info."

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
03-12-2015 11:57 PM
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OpalRose Offline

Monitors

Posts: 3,181
Joined: Nov 2014

Machine: PR System One REMstar Auto 560 with A Flex
Mask Type: Nasal pillows
Mask Make & Model: AirFit P10 For Her
Humidifier: REMStar heated humidifier with heated hose
CPAP Pressure: Auto Cpap 10-13 AFLEX 1
CPAP Software: SleepyHead EncoreBasic

Other Comments: Started CPAP Therapy October 23, 2014

Sex: Female
Location: Northeast Ohio, USA

Post: #5
RE: Machine hours
(03-12-2015 09:24 PM)BillMar Wrote:  I have been using a REMstar Auto machine (560P) for about 30 days.
I now have some doubt that the machine delivered to me was new as had been represented.
I have seen references in some other posts to the number of hours CPAP machines have been in use. Is there any way I can find out from the machine itself (perhaps via the set up process) the total hours my machine has been used since its manufacture?

BillMar

BillMar,
The same thing happened to me. By looking at the clinical menu, you can see the machine blower hours. This can never be erased. On my machine it was three times the hours that I had used. My DME even had the nerve to charge me an upcharge because they said it was an auto machine.
I had only had it a few weeks so I called my DME and complained, and threatened to notify my insurance. They agreed to order a brand new machine and they even
reimbursed the upcharge.
They will take advantage of you if you let them!
Annoyed-and-disappointed
OpalRose

OpalRose
03-13-2015 08:01 AM
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BillMar Offline

Members

Posts: 11
Joined: Mar 2015

Machine: Phillips REMstar Auto A-Flex Model 560
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: Phillips System One Heated Humidifier
CPAP Pressure: 8
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: New Jersey

Post: #6
RE: Machine hours
Everyone,

Thanks for input on my question. I have successfully gone into the clinicians menu following the instructions and am a little less suspicious, but still wonder what has gone on with the machine. It had a very tiny dent on the screen when the tech brought it to my home. (He said it was fine...that he had "bumped" it moving it in the van.) And of late the machine seems to have developed an intermittent "whine" at night when I am using it. (Normally it is very quiet, but the "whine" is quite annoying and seems to be waking me up)

Blower hours are 248 and machine hours are 726. The blower hours corresponds very closely with the amount of time I have used it--about 8 hours daily for 30 days. The machine hours suggest about 90 days of usage. So it would seem the machine has had some use with others. Who knows maybe with someone would could not adapt to CPAP therapy. (I can't imagine why anyone would give up CPAP. It is really life changing. I feel better than I have in years even though my AHI is only averaging 4.31).

In one sense the prior use does not bother me, but I am concerned because my understanding from reading posts on the Board is that Medicare will not provide a replacement for 5 years, and the supplier said the equipment has a guarantee of 2 yrs. So I am exposed for that "gap" if there is a failure. So I want to make sure I have not gotten a recycled "lemon" that is going to go bad sooner than it should.

BillMar
03-13-2015 08:30 AM
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truetopath Offline

Preferred Members-2

Posts: 421
Joined: Feb 2015

Machine: PR system one 560p auto with a flex
Mask Type: Full face mask
Mask Make & Model: Resumed F10
Humidifier: PR system one
CPAP Pressure: 11
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Lake View, NY

Post: #7
RE: Machine hours
I would most definitely bring it to the attention of the DME especially if they are charging you for a new machine.
03-13-2015 08:36 AM
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Sleeprider Offline
Wiki Editor
Advisory Members

Posts: 3,400
Joined: Dec 2014

Machine: Resmed Aircurve 10 Vauto
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10
Humidifier: Resmed Climateline
CPAP Pressure: Auto Bilevel 18/9, PS 3
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments:

Sex: Male
Location: Where they make Respironics

Post: #8
RE: Machine hours
If the machine has more hours than you could have possibly used, you were sold a used machine. If on top of that it is developing a disruptive noise problem I'd ask for an exchange. Someone reset the blower hours to deceive you that the machine was new, and never anticipated you would look in the forbidden clinician menu. Irritating to say the least. If had wanted a used machine you could have gotten one for a fraction of the cost on Craigslist.

______________________________________________
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03-13-2015 09:11 AM
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justMongo Offline

Monitors

Posts: 3,857
Joined: Sep 2013

Machine: ResMed VPAP Auto (S9)
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: ResMed H5i
CPAP Pressure: 18 IPAPmax - 11 EPAPmin, PS=5
CPAP Software: Other Software

Other Comments: μολὼν λαβέ

Sex: Male
Location: Калифорния

Post: #9
RE: Machine hours
(03-13-2015 08:30 AM)BillMar Wrote:  Everyone,

Thanks for input on my question. I have successfully gone into the clinicians menu following the instructions and am a little less suspicious, but still wonder what has gone on with the machine. It had a very tiny dent on the screen when the tech brought it to my home. (He said it was fine...that he had "bumped" it moving it in the van.) And of late the machine seems to have developed an intermittent "whine" at night when I am using it. (Normally it is very quiet, but the "whine" is quite annoying and seems to be waking me up)

Blower hours are 248 and machine hours are 726. The blower hours corresponds very closely with the amount of time I have used it--about 8 hours daily for 30 days. The machine hours suggest about 90 days of usage. So it would seem the machine has had some use with others. Who knows maybe with someone would could not adapt to CPAP therapy. (I can't imagine why anyone would give up CPAP. It is really life changing. I feel better than I have in years even though my AHI is only averaging 4.31).

In one sense the prior use does not bother me, but I am concerned because my understanding from reading posts on the Board is that Medicare will not provide a replacement for 5 years, and the supplier said the equipment has a guarantee of 2 yrs. So I am exposed for that "gap" if there is a failure. So I want to make sure I have not gotten a recycled "lemon" that is going to go bad sooner than it should.

BillMar

Per your original post, it was represented as new. Archangle is correct that blower hours can be reset; but not machine hours. So, you were given a machine that had 726-248=478 hours on it. That's not new.

I would insist on a new machine. DMEs lie when their lips are moving.

And, as you point out, it's a 2 year guarantee -- but, 5 years before Medicare will provide a new machine.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
03-13-2015 09:14 AM
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me50 Offline

Advisory Members

Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #10
RE: Machine hours
(03-13-2015 08:30 AM)BillMar Wrote:  Everyone,

Thanks for input on my question. I have successfully gone into the clinicians menu following the instructions and am a little less suspicious, but still wonder what has gone on with the machine. It had a very tiny dent on the screen when the tech brought it to my home. (He said it was fine...that he had "bumped" it moving it in the van.) And of late the machine seems to have developed an intermittent "whine" at night when I am using it. (Normally it is very quiet, but the "whine" is quite annoying and seems to be waking me up)

Blower hours are 248 and machine hours are 726. The blower hours corresponds very closely with the amount of time I have used it--about 8 hours daily for 30 days. The machine hours suggest about 90 days of usage. So it would seem the machine has had some use with others. Who knows maybe with someone would could not adapt to CPAP therapy. (I can't imagine why anyone would give up CPAP. It is really life changing. I feel better than I have in years even though my AHI is only averaging 4.31).

In one sense the prior use does not bother me, but I am concerned because my understanding from reading posts on the Board is that Medicare will not provide a replacement for 5 years, and the supplier said the equipment has a guarantee of 2 yrs. So I am exposed for that "gap" if there is a failure. So I want to make sure I have not gotten a recycled "lemon" that is going to go bad sooner than it should.

BillMar

I called Resmed about the difference in hours on my machine (blower vs machine hours) and I was told by the technical support staff that every time you turn your machine off, it continues to run for at least an hour to cool down.

While I am still skeptical, Resmed wasn't the one that was going to lose anything by telling me this and I did put my hand to the hose and did feel a very slight air flow.

I would think that if your machine breaks and it costs more to repair it after it is out of warranty, that your insurance company would help you get another one since it is life threatening not to have treatment. I don't know b/c insurance companies and the medical field is now so upside down that it is difficult to get good care now.
03-13-2015 10:20 AM
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