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Mako Infineer 3500 SmartCard Device "Not Found"
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ValGal333 Offline

Members

Posts: 8
Joined: Apr 2016

Machine: Respironics Bipap AutoSV Advanced 550
Mask Type: Nasal pillows
Mask Make & Model: Swift FX
Humidifier: unsure
CPAP Pressure: 6-14
CPAP Software: EncoreBasic

Other Comments:

Sex: Female
Location: Southern California

Post: #1
Mako Infineer 3500 SmartCard Device "Not Found"
Hi, I've downloaded Encore Basic--Yay and thanks apneaboard! I have Windows 10.
But software says, "A Phillips Respironics datacard was not found". Hmmm...
When I USB in my used Mako Infineer SmartCard Reader... I hear the familiar "windows tune/tones" that tells you it know you just plugged something in. However--it doesn't automatically OPEN as most devices would, and it doesn't show up under "this PC". However it does show under my computers devices (which I discovered by clicking on my computer's lower taskbar arrow, and choosing, "Safely remove hardware and eject media", and it gave me "Eject Mako DT3500 Smartcard Reader" as an option, but when I clicked, "Open devices and printers" instead, it showed up under devices. So it's THERE (and my Encore SmartCard is inserted in it)...
I noticed the card reader has the red light on though, so I tried re-inserting Card so then Mako Reader shows green for about 10 seconds before turning red again. I even tried reinserting just before asking EncoreBasic to "Download from Device" so that it was showing green during command, but it just continues to say, "A Phillips Respironics datacard was not found". My card is an encore pro smartcard...
Anyone have any suggestions?
Note:
What I've described is a "2nd attempt".
When I FIRST loaded the EncoreBasic, at FIRST it said "Card doesn't belong to this patient". I downloaded anyway, and it seemed to download SOME info from last 3 months? (but didn't show last day or two, and info seemed sparse i.e. no waveforms). Anyway, I thought I'd "Assign" the card (to patient Me) even though it said this would delete any data. When I did this command, it just twirled and twirled and seemed to freeze up program (it wasn't responding) so I shut it down after waiting 20 minutes. THEN when I re-opened it did all of the above --That is, now I have the problem that it won't detect a card at all. Frustrating!
Thanks anyone with any ideas!!
PPS I've ordered a 2nd Encore SmartCard (in case it's the Card itself).
06-20-2016 12:55 AM
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rganguli Offline

New Members

Posts: 2
Joined: Sep 2016

Machine: Philips Dreamstation
Mask Type: Nasal mask
Mask Make & Model: unsure
Humidifier: Philips Dreamstation
CPAP Pressure: 8
CPAP Software: Not using software

Other Comments:

Sex: Male
Location: USA, Virginia

Post: #2
RE: Mako Infineer 3500 SmartCard Device "Not Found"
in case your problem has not been resolved, try updating your device driver by getting the latest for your OS from Mako.
09-29-2016 10:54 AM
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justMongo Offline

Monitors

Posts: 3,840
Joined: Sep 2013

Machine: ResMed VPAP Auto (S9)
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: ResMed H5i
CPAP Pressure: 18 IPAPmax - 11 EPAPmin, PS=5
CPAP Software: Other Software

Other Comments: μολὼν λαβέ

Sex: Male
Location: Калифорния

Post: #3
RE: Mako Infineer 3500 SmartCard Device "Not Found"
I'm not sure, but I think it's a USB spec 1.1 device.

Respironics Bipap AutoSV Advanced 550 seems incongruent with an Encore SmartCard.
Is that Encore SmartCard for the machine in your profile??

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
09-29-2016 01:46 PM
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Sleeprider Offline
Wiki Editor
Advisory Members

Posts: 3,312
Joined: Dec 2014

Machine: Resmed Aircurve 10 Vauto
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10
Humidifier: Resmed Climateline
CPAP Pressure: Auto Bilevel 18/9, PS 3
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments:

Sex: Male
Location: Where they make Respironics

Post: #4
RE: Mako Infineer 3500 SmartCard Device "Not Found"
You are trying to read a Smartcard from a M-series Respironics BiPAP. Sleepyhead will not work with this machine or card. You will need to use the EncoreBasic program available from the forum at this link: http://www.apneaboard.com/forums/Thread-...nly-thread

The M-series machines were discontinued in favor of System One series in 2011-2012, and those are the first machines that Sleepyhead will support. I have some drivers for the Mako Infineer 3500 smartcard reader in my files, and you will need those or something you find on the web. Send me a PM with your email address if you need my driver copy. Once you upgrade to a current System One 60 series or Dreamstation, or one of the Resmed Aircurve 10 BPAP machines, you will be able to use a SD card reader and Sleepyhead.

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09-29-2016 06:34 PM
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