AHP has good followup and sends me new supplies every so often. I also like that their tech support set up a "telephone support" where a techie called me and walked me through the complete setup, including getting me into the "Clinical Menu" for some adjustments.
I already knew how to do this from posts on this Board, but it was nice to be able to talk to someone with specific questions and get fast answers. This would be an especial boon to new users.
I signed up for the free MyAir account Resmed.com/myair . The machine somehow automatically can contact the website and download my data. It is very basic, but interesting. I plan on using Sleepyhead as before with my S9, but I like this feature, both for us 'hoseheads' and for 'newbies'.
This morning about 30 minutes after getting up I received an email from ResMed that said I was experiencing a mask leak last night and some tips on how to correct this.
If you are like me, you may not be checking your machine every morning and it is nice to get a message like this. MyAir also tracks a score from 1-100 letting you know your basic therapy. As I said, it does not have much detail as Sleepyhead, but for most people this is probably good enough.
I know some people are worried about personal data going out over the internet, but if you have a mobile phone, email, or even just a computer, it IS happening! Get used to it!
I still have firewalls and heavily encrypted passwords, etc, etc, but I have gotten --mostly-- past the paranoia. I keep a close eye on my financial accounts and credit cards and have some special stuff to prevent identity theft, but beyond a certain point I don't have anything to hide and could care less who is checking my sleep therapy. BTW I can let my doctor access these records by providing her with the proper clearance to my MyAir account, and this is fine with me.
The pros and cons of the new ResMed Airsense 10 are all over this Board and are well worth reading. Since I only have had it working two days, I don't have much to say, yet.
Nothing but the filters will fit the S10 that I have on the S9 including the heated tube. I was experiencing rainout with the S9 and was unpleasantly surprised that the new machine did not come with a heated tube and the S9 would not fit. I did talk with the tech and he said that the heated tube had not been specified by my sleep doctor, but that they would send me one right away.
The moral is to be sure that your primary sleep doctor has a heated tube specified in your prescription.