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Poll: I now have the following replacement xPAP for my recalled Philips Respironics xPAP.
This poll is closed.
DS2 - Direct from Philips. (free to me)
30.00%
24 30.00%
DS2 - From My DME, etc. (insurance covered and/or copay by me)
2.50%
2 2.50%
DS1 - New (upgraded foam) or Refurbished from Philips.
11.25%
9 11.25%
DS1 - New (upgraded foam) or Refurbished through my DME, etc.
0%
0 0%
ResMed - From my DME. (insurance covered and/or copay by me)
13.75%
11 13.75%
ResMed - I paid for it 100%. (by choice and/or no help offered by DME)
31.25%
25 31.25%
Other Brand - From my DME, etc.
0%
0 0%
Other Brand - I paid for it 100%.
11.25%
9 11.25%
Total 80 vote(s) 100%
* You voted for this item. [Show Results]

NOTICE: Philips Respironics Recall Replacement Tally
#31
RE: Philips Respironics Recall Replacement Tally
Well the misfortune package FedEx was bringing me wasn’t a new CPAP. Oh well like others god knows when.
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#32
RE: Philips Respironics Recall Replacement Tally
I replied "Replaced with a DS1 by Philips", but that is only half the story.

I live in Australia so the DME that I bought the machine from replaced my DS1 with an AS10 - and took the DS1 back.  It was a warranty replacement under our consumer law.

But I had registered with Philips before that so they sent me a new DS1 about 7 weeks after I registered.  I had tried to notify Philips but there is nowhere to do so on the src-update site and I did not expect them to be so quick so I delayed in digging up better details to let them know.  Obviously, the DME did not let them know either.

Or perhaps they did because Philips sent me a letter (posted from Germany, I think) about a month after I registered, asking me to register.

One final twist.  The DS1 that they sent me was an APAP when I only had a CPAP.
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#33
RE: Philips Respironics Recall Replacement Tally
Finally switched over full-time to a ResMed AirSense 10, from a (recalled) Philips System One BiPAP - that won't likely be fixed for a year, or ever, as the Philips CEO will considers it "shelved" with no need to replace (?).  I've had great fear of switching from a BiPAP to a regular APAP, but ResMed's sleep algorithms have been outstanding.  Messing around with pressure relief settings in the APAP, I'm now actually getting much better AHI results than from my Philips BiPAP.  

Philips does a great job of feeding sleep centers and DMEs with complimentary units.  They do the same with electric toothbrushes and dentists.  If they're very good to the expert professional recommenders, they know that will pay dividends down the road.  My sleep centers only used Philips ventilators.  My sleep doctor seemed only knowledgeable on the Philips line.  My (initial) DME only had Philips machines on display and as loaner units.  Their attitudes were always "they're basically all the same so why not just go with Philips".
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#34
Australia
(12-04-2021, 08:59 AM)StuartC Wrote: I live in Australia so the DME that I bought the machine from replaced my DS1 with an AS10 - and took the DS1 back.  It was a warranty replacement under our consumer law.

I wish all other countries had the same consumer rights that Australians have.  We all would have had a much faster (and better) response from Philips.
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#35
RE: Philips Respironics Recall Replacement Tally
Bump2
Anybody else wish to chime in with a vote?
RayBee

~ Self-Treatment - via ApneaBoard experts.
~ Self-Pay - no help from Kaiser other than getting my script, then a pat on the butt and out the door.
~ Self-Educated - via ApneaBoard experts and its many users.
~ Using a 2021 16" MacBook Pro M1 Max, 32 GB, 1 TB, macOS Monterey V12.1.
~ Pay no attention to the dog behind the cup, he ain't a docta, and does not give medical advise.

I-love-Apnea-Board
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#36
RE: Philips Respironics Recall Replacement Tally
For context, I live in Australia. I registered my device in July. Philips sent me an email update in August (basically saying they were working on it). Philips advised they had posted a replacement unit on 7 December, and it was delivered by courier on 8 December. The replacement parts included the "base" unit, SD card, filter, non-heated tubing, a slightly smaller power supply, and carry bag. I had to swap over my humidifier tank, heated tubing, and modem. The settings on the SD card were up to date, including the manual tweak I had done to one of the settings in consultation with the sleep specialist. I returned the old unit back to Philips (free postage but it required online registration and a trip to the local post office). As for differences between the old and new units; slight bump up in firmware version and the new unit is slightly quieter (my old unit had just under 9,000 hours run time).

The replacement unit looked new (case in pristine condition), but since I had to return the old unit, I assume that Philips are refurbishing the old units.
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#37
RE: Philips Respironics Recall Replacement Tally
Started CPAP 2014. Sleepyhead within 3 weeks of start.
I had two System One machines, I travel for work.
One original from DME, second bought on-line 2016.
Saw recall, and got hose filters for both machines.
Got Resmed Airsense 10 with medicare, pain as my current network required two new patient visits (first for referral), then home sleep study for medicare.

DME agreed to take bulk order from Phillips, so I had to pay shipping since I had moved. Got that machine about 4 weeks ago.
No word from Phillips on second machine.
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#38
RE: Philips Respironics Recall Replacement Tally
Bump2
RayBee

~ Self-Treatment - via ApneaBoard experts.
~ Self-Pay - no help from Kaiser other than getting my script, then a pat on the butt and out the door.
~ Self-Educated - via ApneaBoard experts and its many users.
~ Using a 2021 16" MacBook Pro M1 Max, 32 GB, 1 TB, macOS Monterey V12.1.
~ Pay no attention to the dog behind the cup, he ain't a docta, and does not give medical advise.

I-love-Apnea-Board
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#39
RE: Philips Respironics Recall Replacement Tally
Bump2
Last try for more votes before we head into the new year.
RayBee

~ Self-Treatment - via ApneaBoard experts.
~ Self-Pay - no help from Kaiser other than getting my script, then a pat on the butt and out the door.
~ Self-Educated - via ApneaBoard experts and its many users.
~ Using a 2021 16" MacBook Pro M1 Max, 32 GB, 1 TB, macOS Monterey V12.1.
~ Pay no attention to the dog behind the cup, he ain't a docta, and does not give medical advise.

I-love-Apnea-Board
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#40
RE: Philips Respironics Recall Replacement Tally
Progress Report - January 1, 2022
[Image: attachment.php?aid=38569]


Attached Files Thumbnail(s)
   
RayBee

~ Self-Treatment - via ApneaBoard experts.
~ Self-Pay - no help from Kaiser other than getting my script, then a pat on the butt and out the door.
~ Self-Educated - via ApneaBoard experts and its many users.
~ Using a 2021 16" MacBook Pro M1 Max, 32 GB, 1 TB, macOS Monterey V12.1.
~ Pay no attention to the dog behind the cup, he ain't a docta, and does not give medical advise.

I-love-Apnea-Board
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